--- description: Review of Zoho Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Voice | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Zoho Voice](/software/401932/zoho-voice) # Zoho Voice Canonical: https://www.softwareadvice.com.au/software/401932/zoho-voice Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/401932/zoho-voice?page=2) > Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to run your business on your terms with efficiency. With advanced calling and routing options like IVR, Messaging, and Voicemail services, Zoho Voice is designed to make your business operations secure and smooth. Discover the full potential of your business by equipping your contact center with premium features like power dialer, call monitoring, and queue performance metrics. Gain granular visibility into calls at both the team and agent levels with comprehensive dashboards, detailed call analytics, and reports. Seamless integrations with Zoho apps empower your agents to work smarter and faster while enabling intuitive and insight-driven interactions. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 46 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 34.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) - [Cloud PBX Software](https://www.softwareadvice.com.au/directory/4757/cloud-pbx-software/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (881 reviews) 2. [800.com](https://www.softwareadvice.com.au/software/120982/800-com) — 4.7/5 (347 reviews) 3. [Nextiva](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip) — 4.6/5 (919 reviews) 4. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (467 reviews) 5. [RingEX](https://www.softwareadvice.com.au/software/173497/officeuk) — 4.2/5 (1205 reviews) ## Reviews ### "Excellent Product" — 5.0/5 > **Verified Reviewer** | *24 September 2024* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Zoho Voice is feature rich and can do many things competitors cannot. Support has been fantastic. > > **Cons**: Voice takes a lot to set up. It is not plug \& play. The settings are very detailed and it takes a lot to understand and get everything configured. > > Great experience so far. Once the pain of setup and migration is complete, it is very easy to use. ----- ### "Seamless, Professional, and Easy-to-Implement Voice Solution" — 4.0/5 > **Lance** | *25 September 2024* | Executive Office | Recommendation rating: 9.0/10 > > **Pros**: Zoho Voice is incredibly easy to implement, allowing businesses to quickly transition to their system without hassle. The platform provides an impressive suite of tools that cater to the diverse needs of businesses, helping them present a professional image through customizable settings. Features like IVR, custom hold music, call queues, warm and direct transfers, scheduled text messages, and system integrations make managing communications effortless and highly effective. The flexibility to configure these features according to business-specific needs is a major advantage, allowing us to tailor our phone system exactly how we want it. > > **Cons**: While Zoho Voice offers a lot of great features, there are a few areas for improvement. The mobile app sometimes faces connectivity issues, which can be frustrating. Additionally, the text messaging feature is limited to one-on-one messages, with no option for group texting, which would be beneficial. The unlimited plans are only available for annual subscriptions, which can be expensive for small businesses that prefer a monthly payment option. Lastly, the integration with Zoho Creator workflows is missing, which would greatly enhance the overall experience for users of the Zoho ecosystem. > > Overall, as a Zoho One user, we are very pleased with Zoho Voice. The platform is user-friendly, robust, and offers a lot of value. Zoho continues to improve their products, and we appreciate the regular updates that add new features and enhancements. Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution. ----- ### "Review of zoho voice" — 3.0/5 > **Ryan** | *22 November 2024* | Printing | Recommendation rating: 4.0/10 > > **Pros**: it somewhat integrates with other zoho products > > **Cons**: quality powerdialer does not allow you to import lists from leads and is very limited on what gets pushed back into zoho crm > > I like the fast chat support service and it has a ton of potential ----- ### "ZOHO VOICE - Must have - and get CRM with it." — 5.0/5 > **Michael** | *24 September 2024* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: It's easy to use...also, how it integrates with the CRM. DropVoice is a dream. But that isn't a huge deal. Dispositioning a call is easy too and customizable. > > **Cons**: The only thing I would say about DropVoice is that it doesn't take a standard windows recording. I have to convert the file. Also, for some phone numbers it auto sends as an out-of-country call even though it clearly isn't one. Have to stop it and manually type in the number. Again, not a huge deal. > > Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. ----- ### "Centralizing our journal's phone communication." — 5.0/5 > **Karen** | *20 December 2025* | Publishing | Recommendation rating: 9.0/10 > > **Pros**: It’s always helpful for me to be able to view calls and recordings all in one place, and it makes it easier for me to follow up with authors and ensure that I’m not giving the same answer twice. > > **Cons**: What I don’t like about the service is that the call quality depends upon the stability of the internet connection, and it was a trial process setting the routing rules. > > It has been of great assistance in organizing the flow of calls in our small editorial office, making communications between authors and reviewers more cohesive instead of disorganized. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/401932/zoho-voice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/401932/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data