--- description: Review of Emojot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Emojot | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Emojot](/software/402434/emojot) # Emojot Canonical: https://www.softwareadvice.com.au/software/402434/emojot Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/402434/emojot?page=2) > Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation for businesses across multiple industries. The platform aims to improve customer experiences, optimize employee performance, and streamline operations, helping companies remain competitive in the rapidly evolving digital landscape. The platform has a variety of capabilities, such as customer experience management (CXM) using innovative emotion sensors for real-time feedback collection, online reputation management for enhancing online reputation, social listening and tracking (SLT) for monitoring, analyzing, and tracking digital conversations, and customer success management (CSM) to optimize revenue and promote customer advocacy. Additionally, Emojot offers work-flow management (WFM) to simplify business processes, employee 360-degree performance management to cultivate a culture of ongoing improvement, and employee experience management (EXM) to foster a positive work atmosphere. The platform also provides customer complaints management (CCM) and visitor management solution (VMS), which help improve efficiency and user experience. Analytics \& operations intelligence (AOI) supports the creation of real-time, sophisticated dashboards featuring custom views, as well as powerful data drill-down capabilities and efficient data processing. Emojot guarantees customization, scalability, and quick deployment to accommodate businesses' specific needs. It also complies with various security standards, including GDPR, HIPAA, and CCPA, to protect both business and customer data. With its wide array of tools and features, Emojot enables businesses to drive customer-focused transformation and achieve success in the digital economy. > > Verdict: Rated **4.7/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 21 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Emojot - **Location**: San Jose, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Usage Based - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - 360 Degree Feedback - A/B Testing - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appraisal History - Approval Process Control - Assessment Management - Audience Engagement - Audit Trail - Authentication - Benchmarking - Brand Tracking - Business Process Automation - CAN-SPAM Compliance - CRM Integration ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software) - [Visitor Management Systems](https://www.softwareadvice.com.au/directory/4205/visitor-management/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Data Analysis Software](https://www.softwareadvice.com.au/directory/535/data-analysis/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10455 reviews) 2. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1204 reviews) 3. [Broadly](https://www.softwareadvice.com.au/software/336003/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.softwareadvice.com.au/software/113604/xmp) — 4.7/5 (89 reviews) 5. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2885 reviews) ## Reviews ### "Enhancing Guest Experience Through Real-Time Insights" — 5.0/5 > **Amali** | *23 April 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We have been using Emojot’s real-time reviews and messaging platform, and it has been highly effective in capturing guest feedback and enabling quick responses. The platform is user-friendly, and the Emojot team provides excellent, responsive support. Overall, it has been a valuable tool in enhancing our guest experience. > > **Cons**: No major concerns; the platform continues to evolve, and any minor improvements would only enhance an already strong user experience. > > Our overall experience with Emojot has been very positive. It’s easy to use, effective for real-time feedback and quick responses, and offers strong value for money. The support team is responsive, and features like team collaboration and management tools work seamlessly. ----- ### "Great support" — 4.0/5 > **Karan** | *5 September 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Quick to support and they are always available to resolve your issue. Good platform with relatively easy to use. > > **Cons**: More platform to be included in the enjoy to track. > > Overall it has been a good experience. Amazing customer support. ----- ### "Head of Group HRS" — 3.0/5 > **Sanjeewa** | *18 September 2024* | Apparel & Fashion | Recommendation rating: 8.0/10 > > **Pros**: User friendly feedback system. able to ass many questions \& get answers as how you want. Easily manage for any person > > **Cons**: Some petty alternation even on cost. Since users are unable to finalized all at once before experience, it would be great, that small alternation done at FOC > > Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well. ----- ### "Customer Service" — 4.0/5 > **Buddhika** | *23 April 2026* | Import & Export | Recommendation rating: 8.0/10 > > **Pros**: Emojot has transformed how Dart Global Logistics handles employee growth. The heatmaps and aggregated analytics have removed the guesswork from our HR evaluations, allowing us to make data-driven decisions that directly impact our employee retention. > > **Cons**: We honestly haven't encountered any significant issues or downsides. Any minor questions we’ve had were addressed immediately by their support team > > On a rating scale of 1 to 10, 1 being the lowest in the scale, I would rate Emojot 8.5 for their overall service ----- ### "Streamlining Patient Feedback with Emojot" — 5.0/5 > **Indeera** | *4 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently. > > **Cons**: One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs. > > We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations. The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality. Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/402434/emojot?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/402434/emojot) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data