About SoftTouch

SoftTouch POS is an on-premise point of sale (POS) solution that caters to bars, nightclubs and restaurants of all sizes. It delivers standalone point of sale functionality for table-service, quick-service restaurants (QSRs), delivery/takeout and more. The solution's customizable floor plan helps users manage dining tables. Tip pooling and tip disbursement are fully integrated into the cash management feature. SoftTouch is compatible with all handheld devices and tablets (including the iPad), and it is accessible from anywhere with an internet connection. This feature allows for tableside ordering, and even customer self-service. Cloud-based services include online ordering, a remote dashboard, multi-store gift/loyalty programs and mobile reporting. SoftTouch is PCI compliant and PA-DSS validated by the PCI Security Standards Council. The solution is suited for single or multi-store retailers in the hospitality and foodservice industries.
SoftTouch Software - Dining section
SoftTouch Software - Food home
SoftTouch Software - Boat rental
SoftTouch Software - Payments
SoftTouch Software - Warnings and reminders
SoftTouch Software - Split checks
SoftTouch Software - Dining section - thumbnail
SoftTouch Software - Food home - thumbnail
SoftTouch Software - Boat rental - thumbnail
SoftTouch Software - Payments - thumbnail
SoftTouch Software - Warnings and reminders - thumbnail
SoftTouch Software - Split checks - thumbnail

SoftTouch pricing

SoftTouch does not have a free version but does offer a free trial.

Pricing Details:
Contact SoftTouch for pricing details.
Free Version:
No
Free trial:
Yes

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SoftTouch Reviews

Overall rating

Write a Review!

Feature rating

Value for Money
2
Functionality
3.1
Ease of Use
3.5
Customer Support
2.9
5 reviews of 9 View all reviews
Robert D.
  • Industry: Retail
  • Review Source
Value for Money
0
Features
4.5
Ease of Use
4.5
Customer Support
4.5

4.5
Reviewed on 24/12/2014

Sole Owner

Pros

I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.

Cons

Cannot really think of anything that I do not specifically like about the product or vendor.

Tony A.
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
4
Customer Support
1

4
Reviewed on 29/02/2020

No Upgrade and Help is Avalible

This Company was great at one time, now after a multi license purchase, I have to pay for everything and much more?
When it comes to costumer service id little or no help (Money talks) you are on your own

Pros

Small but powerful program and very easy to use

Cons

Costumer service and no upgrades available the upgrade cost is astronomical

Response from SoftTouch

Hello Tony, thank you for leaving us a review. We believe in our products just as you do. I see in our system that you are using an out dated software version. You should speak with your dealer, Computer Visions, in regards to Upgrading to version 6, so you are operating more efficiently.

We are SoftTouch POS, which is the Software company that provides licenses to dealers, such as Computer Visions. I want to make that distinction so you understand the difference between the two companies. However, there is a form that you can fill out so we can help because we do care. I just need an email to send you a link.

Replied 04/03/2020
Gina H.
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
3

2
Reviewed on 09/12/2016

Soft touch: Top of the line price without the functionality

I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!

Pros

Customer Service is friendly and helpful but I am paying a hefty price monthly for this service.

Cons

Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.

Response from SoftTouch

On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.

Replied 25/01/2017
Max S.
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 14/06/2018

FrameReady POS by SoftTouch is the best for custom framing business'

Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability

Pros

Easy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature

Cons

Sales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers.

Response from SoftTouch

We value your feedback. Thank you so much for your review.

Replied 05/03/2020
Gwen S.
  • Industry: Health, Wellness & Fitness
  • Review Source
Value for Money
0
Features
4.5
Ease of Use
5
Customer Support
4

4.5
Reviewed on 23/12/2014

Excellent, user friendly

Pros

Ease of operation. When having to train new employees it is straight forward.

Cons

Nothing, it has been so easy. No issues to report.

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