About Bench
Bench pricing
Bench does not have a free version but does offer a free trial. Bench paid version starts at USD 249.00/month.
Alternatives to Bench
Bench Reviews
Feature rating
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Love Bench!
Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.
Pros
I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.
Cons
The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Choosing Bench
The accountant was slow and took forever to make small updates.Reasons for Switching to Bench
I didn't want to do the work!Response from Bench Accounting
Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
A great value of service for taking care of bookkeeping
Great experience and helpful service. Awesome value since an in-person CPA would be double the cost.
Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.
Pros
The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service
Cons
Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Worst Service
We hired Bench to do some simple bank statement sync entries for the previous 6 months. They charged my credit card 1 day after signing the agreement. They never did a single entry when I say a single entry not 1.I call and talk to [sensitive content hidden] and he says they need documentation from my merchant account to begin work. I am like dude all i need is my bank account entries mapped to the chart of accounts. He says they can't start without the merchant documentation.I tell him since they haven't started please issue a refund and I will get the work done somewhere else.Now, I get directed to [sensitive content hidden] (Client Success team) about the refund on Aug 4, 2023. She responds on Sept 26, 2023. Sorry I was out sick . Here is her response to my refund request: To answer your question "Have I refunded the account" , there has been no refunds processed. The reason this has occurred is Bench is a stand-ready service (similar to Netflix). What that means is we do not process refunds for previous months of service; whether you have used the service or not.NEEDLESS TO SAY I AM IN THE PROCESS OF DISPUTING WITH THE CREDIT CARD COMPANY NOW THE $1200 THEY CHARGED ME!!!DON'T GET SCAMMED BY THIS COMPANY.
Pros
I don't like anything about bench. I can't say it enough time they are horrible
Cons
This place is a COMPLETE RIP OFF. I hope potential customers check these reviews before purchasing from them
Response from Bench Accounting
Hi Davis. Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations and would love the opportunity to connect with you to discuss this further. We have passed this review to the Client Success team for further review.
- Industry: Law Practice
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Bench is great
My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.
Pros
Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.
Cons
The only con here is that I didn't switch sooner.
Response from Bench Accounting
Thank you so much Byron for your kind words! We are so happy to be working with you.
- Industry: Law Practice
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Great product, worth the cost for peace of mind
Pros
I like that it's easy to use, comes in a user-friendly format, and simplifies accounting for me. It's dummy-proof! I'm mostly looking forward to an easier tax season with this software.
Cons
It's a little expensive for a one-person office, so I wish there were more tiers in pricing. But I like the product and will continue to use it, and understand that it costs money for a good product.
Response from Bench Accounting
Hi Heidi! Thanks so much for the kind words. If you ever feel that your average monthly expenses have decreased, we can always conduct a pricing review to see if you fall into another pricing tier. All the best!
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