About OnPay
OnPay pricing
OnPay does not have a free version but does offer a free trial. OnPay paid version starts at USD 40.00/month.
Alternatives to OnPay
OnPay Reviews
Feature rating
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Great Payroll System
Great tool that is affordable and easy to use!
Pros
What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.
Cons
I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)
Alternatives Considered
GustoReasons for Choosing OnPay
Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.Switched From
Paychex FlexReasons for Switching to OnPay
CFO liked OnPay's cost and functionality better than Gusto.- Industry: Religious Institutions
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
The best payroll service available!
We've had state tax issues that OnPay has navigated us through, and every issue we've had, they've quickly replied and resolved the matter.
Pros
OnPay is easy to use, and our employees love how easy they can manage their profiles.
Cons
The only thing we wish that OnPay did was automatically deduct payroll. Other than that, it's an excellent product, with outstanding customer service.
Reasons for Choosing OnPay
The lack of customer service, and the extremely high costs.Switched From
Paychex FlexReasons for Switching to OnPay
OnPay offered us the most comprehensive package, and they've proven themselves time and again with customer service.- Industry: Performing Arts
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Direct deposit disaster
Terrible experience with the platform and the customer service. [SENSITIVE CONTENT]
[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are not helpful.
Pros
Nothing about this platform is intelligent.
Cons
The help chat is useless, the notifications are confusing, the customer service is awful. An employee logged into their app and it had another employees name.
- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Beats all the other platforms for Accountants
Overall it has been amazing compared to where we have come from. Patriot, Accountants World, Intuit are nightmares. Even Gusto doesn’t care about their partners like this company. Thank you OnPay. We will be sticking with you as we grow.
Pros
They actually care about doing what they say they will do and professionalism. This is a strong contender for Accounting professionals. In fact, the best experience we have had. There are many out there that will make you pull your hair out. This company has incredible support staff and they really care about their partnerships.
Cons
Wish they would integrate co-branding more into their service for their partners.
Wish they would integrate with more time keeping platforms.
Alternatives Considered
GustoReasons for Choosing OnPay
Because we needed a platform that wasn’t a nightmare and one that actually followed through on a great product and service.Reasons for Switching to OnPay
Professionalism was top notch and they care about improving their product and they care about their partners!- Industry: Entertainment
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Great payroll company
Everything has been great with Onpay. Service is wonderful and quick communication back for questions
Pros
I love how easy it is to onboard new employees and move around the site
Cons
Learning the integration and mapping of quick books and Onpay.
