--- description: Review of OpenText Core Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OpenText Core Service Management | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [OpenText Core Service Management](/software/409507/service-manager) # OpenText Core Service Management Canonical: https://www.softwareadvice.com.au/software/409507/service-manager Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/409507/service-manager?page=2) > Service Manager is a help desk management solution that helps businesses handle change and incident management. Key features include knowledge management, dashboards, big data intelligence and automated change management. Service Manager uses codeless configuration to streamline customization and manage future upgrades. Users can access service desk functions such as knowledge search, self-ticketing and collaboration remotely via mobile devices. > > Verdict: Rated **4.4/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 9 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenText - **Founded**: 2004 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom ## Features - Analytics - Change Management - Customer Support - Generative AI - Help Desk Management - Incident Management - Knowledge Base Management - Live Chat - Problem Management - Release Management - Self Service Portal ## Category - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) ## Related Categories - [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) ## Alternatives 1. 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The product is well serviced and even with upgrades operations are not disrupted too much. Full credit to HP for not changing the user interface too much to make it unwieldy or unworkable. Its very easy to get accustomed to it, and then to gain further skills in it as one becomes more experienced with its usage. > > **Cons**: There are no drawbacks as far as I have experienced. There are no hindrances with the package as it soesn't impede the end-user with difficulty or ambiguity. > > I have loved it. it allows me to concentrate on resolving issues. It never gets in the way and makes life easy by its simplicity. My focus must be on the resolution of difficult issues, and the Service Manager makes it easy for me to do this without interrupting my workflow or adding unnecessary complexity. ----- ### "All About Service Manager" — 5.0/5 > **mesut** | *26 April 2022* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to use. Thanks to the Incedent records, it makes business tracking very easy. If you are on the customer side by opening a call log, it is very easy to follow up the malfunction. You can open a Problem log for recurring failures. > > **Cons**: The software was working fine. Therefore, there is no downside. > > I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. ----- ### "Frustrating to use" — 3.0/5 > **Eduardo** | *14 November 2022* | Oil & Energy | Recommendation rating: 6.0/10 > > **Pros**: It has a wide range of possible integrations. > > **Cons**: Definitely the reporting features. Creating dashboards and reports is far too complicated and far too limited. ----- ### "Makes job done quickly\!" — 4.0/5 > **Verified Reviewer** | *15 April 2018* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management. > > **Cons**: Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company. > > I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams. ----- ### "Service manager benefits" — 5.0/5 > **recep** | *9 May 2022* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: It facilitates the follow-up of faults opened by the customer. Since we work with different teams, we can refer the same fault to other teams. > > **Cons**: the user's online time is too short than usual ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/409507/service-manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/409507/service-manager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data