---
description: Review of Proto AICX Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Proto AICX Chat | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Proto AICX Chat](/software/410693/proto-aicx)

# Proto AICX Chat

Canonical: https://www.softwareadvice.com.au/software/410693/proto-aicx

> Proto AICX enables businesses to automate customer support across multiple channels and languages. Proto makes it easy to get started with CX automation with a simple five-step onboarding process, tutorial videos, and support from our AICX team. Assist your support agents with chatbots that provide multilingual answers to repetitive queries, with leading accuracy for local and mixed languages such as Tagalog, Kinyarwanda, and Twi. Automate chats across multiple channels including Africa's Talking, WhatsApp, LINE and more, and manage them in one place. 

Let customers offer instant feedback with surveys conducted directly in the chat window, and automate chat handover to live agents with permissions that match agent availability and your organisational structure. Respondents can include external organisations for consumer protection resolution, or internal departments for more coordinated support. Connect the Proto platform to external databases for compliance with data privacy laws.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Proto Global

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Other (Free version available)
- **Pricing Details**: Five-tier pricing structure with one free Starter plan and four paid plans billed monthly in USD. Lite is $150/month, Pro is $990/month, Total is $1,990/month, and Enterprise is $4,500/month. Pricing is flat-rate per plan with increasing interaction limits, numbers of agents, channels, data sources, users, teams, and analytics depth at higher tiers.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English, French, Portuguese, Spanish, Traditional Chinese
- **Available Countries**: Canada, Ghana, India, Liberia, Malaysia, Nigeria, Philippines, Rwanda, South Africa, Uganda, United Arab Emirates, Zambia

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Code-free Development
- Customer Experience Management
- Customer Support
- Customer Surveys
- Customisable Branding
- Generative AI
- Intent Recognition
- Language Detection
- Live Chat
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat

## Integrations (8 total)

- Bitrix24
- Messenger
- Microsoft Teams
- Telegram
- Twilio
- Twitter/X
- Viber
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software)
- [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software)
- [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software)
- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Alternatives

1. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3051 reviews)
2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews)
3. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (203 reviews)
4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (704 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/410693/proto-aicx)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/410693/proto-aicx> |
| en | <https://www.softwareadvice.com/crm/proto-aicx-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/410693/proto-aicx> |
| en-GB | <https://www.softwareadvice.co.uk/software/410693/proto-aicx> |
| en-IE | <https://www.softwareadvice.ie/software/410693/proto-aicx> |
| en-NZ | <https://www.softwareadvice.co.nz/software/410693/proto-aicx> |
| fr | <https://www.softwareadvice.fr/software/410693/proto-aicx> |

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