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About WorkWave Service
WorkWave Service is a cloud-based field service solution. It offers mobile and desktop applications to connect field workers to the office to provide visibility into what’s happening in the field. The mobile applications allow field workers to time in and out of jobs from the field, view important job details and more.
WorkWave Service’s dashboard provides real-time, actionable information, especially when paired with the mobile application. A variety of scheduling features allow users to manage services, service packages, recurring jobs and one-time work orders.
The appointment calendar and dispatch board show revenue per route, along with any unscheduled jobs. Users can reschedule an entire route for inclement weather or sick days and preview the new route to avoid scheduling conflicts. It also offers a route optimization feature that calculates and delivers the optimal route choices based on customer preference, eligibility windows, drive time and more.
WorkWave Service also syncs in real-time with both QuickBooks Online and Desktop.
WorkWave Service pricing
WorkWave Service does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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WorkWave Service Reviews
Feature rating
5 reviews of 59
View all reviews
Shaun D
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 19/07/2018
Totally great interface as well as being able to combine a lot of back office in the filed now.
In a nutshell it'll start saving on our fuel and fleet maintenance costs while streamlining a lot of the back office processes allowing them to focus on more income generating tasks.
Pros
Not only is the navigation (route optimization) so mu easier to do than other past platforms we wanted to be able to automate the "service complete" then it automatically bills the customer. Which was one thing our old platform didn't have.
Cons
I really can't say there's a con. It is a cloud platform so you must have internet/data connectivity to perform a lot of the "bells and whistles" which we had to go and update/upgrade 35 service folks mobile devices.
Christopher
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 14/11/2019
Powerful scheduling and invoicing software.
Pros
I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.
Cons
I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!
Response from WorkWave
Hi Christopher - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.
Replied 10/01/2020
Stuart
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 24/04/2024
Software is not keeping up with industry requirements in Lawn Spray businesses.
Pros
It is overall a good program for running a lawn spray business. It does most of what you expect for the price you pay.
Cons
It is costly per user. We need changes made to software to help with NY reporting requirements, that should be easy to program, but support seems to not include this feature.
Response from WorkWave
Thank you for sharing your thoughts on WorkWave Service. We have taken note of your comments. We encourage you to contact the support line for any questions/concerns - (800) 762-0301. Thank you, WorkWave.
Replied 06/05/2024
Chris
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 01/11/2024
dont use workwave service is horrible
We spent days building a program for us with their people, when we launched it, nothing worked, and nobody cared to assist us, wasted all of that time working with them, a total waste of time.
Pros
Product works if you can find someone to help you, we were not successful at this because their back office staff does not know what they are doing
Cons
the service is absolutely horrible, good luck working with this company, you are on your own, and no one cares, no one
Response from WorkWave
We appreciate your feedback, Chris. We value all customer comments as we work to make WorkWave a more positive partner. Please contact our support team for any ongoing issues: (800) 762-0301. -WorkWave
Replied 18/11/2024
Lisa
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 29/09/2021
review of WorkWave
Keeps work orders from slipping through the cracks when you are so busy and not enough help.
Pros
I like that it keeps the technicians on task.
Cons
The program could be more user friendly to get it set up.
Response from WorkWave
Hi Lisa - We are so glad you are finding success with our software. Thank you for the review!
Replied 01/10/2021
