---
description: Review of Sycurio.Voice Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Sycurio.Voice | Reviews, Pricing & Demos - SoftwareAdvice AU
---

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# Sycurio.Voice

Canonical: https://www.softwareadvice.com.au/software/411915/sycurio-voice

> Sycurio provides PCI compliance solutions and omnichannel payment experience technologies for contact centers, CCaaS platforms and developers of applications and services that require robust and flexible payment services integration.

What is Sycurio’s PCI DSS compliance solution?

Taking card payments over the phone, internet or in-person requires that you comply with the Payment Card Industry Data Security Standards (PCI DSS - which is often shortened to just ‘PCI compliance’).  These standards were introduced to reduce the levels of fraud, criminal activity and negligence when accepting debit and credit cards and their associated sensitive data.  The meeting of the requirements of the standard is predominantly enforced by the acquiring banks and issuers of the merchant accounts and can result in fines and increased transaction fees for non-compliance. In some serious cases e.g. payment card information data breaches can result in legal censure contravention of privacy laws (such as the EU’s GDPR etc).

Sycurio’s PCI DSS compliance solutions remove the organization, its contact center, network and infrastructure, software and services, staff and agents from the requirements of complying with PCI DSS (which is complex, expensive and time-consuming). It achieves this by routing all sensitive payment card data and transactions through Sycurio’s PCI Level 1 Service Provider infrastructure – this protects the merchant and significantly reduces the resources it needs to invest in achieving and maintaining PCI DSS compliance.

The additional benefits of using Sycurio’s PCI DSS compliance solution (alongside the reduction in cost and the improvement in security) are that the customer payment experience becomes consistent and seamless across all channels, the transaction speeds can be enhanced and the payment CX can be incorporated into the whole customer journey.

Who can benefit from Sycurio’s enterprise PCI DSS compliance solution?

Any large organization that takes payments over the phone or has an omnichannel engagement strategy (typically a PCI Level 1 merchant\*) will benefit from using Sycurio’s solutions to protect and develop their payment infrastructure.

Why is payment CX important?

The payment process is at the heart of delivering service and value to customers. Ensuring each payment transaction is smooth, fast, and secure leads to happier and more engaged customers - happy customers are repeat customer who are loyal and spend more.

How Sycurio helps software developers achieve PCI DSS compliance for their payment integrations

Sycurio’s Payment Platform as a Service – based on our trusted payment API and technologies enable organizations to develop applications, software or services that incorporate payment requests (such as AI driven services, finance, banking, insurance, travel ticketing and booking applications, event and sporting platforms, retail and point of sale integrations, commercial and B2B services etc.) and deliver global payment service integration without the requirements to achieve or maintain PCI DSS compliance for themselves or their clients. 

\*What are PCI Merchant Levels?

PCI DSS defines different merchant levels based on the annual volume of card transactions processed. This determines the specific requirements that must follow to ensure the security of cardholder data.

 - PCI Merchant Level 1 - process over 6 million transactions per year, or any merchant designated as Level 1 by their payment card brand. It also encompasses merchants who have suffered a significant data breach in the past. 

 - PCI Merchant Level 2 - process between 1 and 6 million transactions per year.

 - PCI Merchant Level 3 - process between 20,000 and 1 million transactions.

 - PCI Merchant Level 4 - process fewer than 20,000 transactions per year.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sycurio

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- API
- CRM
- Call Center Management
- Call Recording
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Live Chat
- Multi-Channel Communication
- Phone Key Input
- SMS Messaging

## Integrations (5 total)

- Amazon Connect
- Avaya CPaaS
- CXone Mpower
- Gamma
- Talkdesk

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.softwareadvice.com.au/directory/1572/ivr-system/software)

## Alternatives

1. [VoIP.ms](https://www.softwareadvice.com.au/software/185743/voipms) — 4.8/5 (697 reviews)
2. [Ringover](https://www.softwareadvice.com.au/software/120988/ringover) — 4.7/5 (858 reviews)
3. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews)
4. [XCALLY](https://www.softwareadvice.com.au/software/163156/xcally) — 4.8/5 (130 reviews)
5. [SparkTG VCC](https://www.softwareadvice.com.au/software/217354/ivr-service) — 4.7/5 (42 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/411915/sycurio-voice)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/call-center/sycurio-voice-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/411915/sycurio-voice> |
| en-GB | <https://www.softwareadvice.co.uk/software/411915/sycurio-voice> |
| en-IE | <https://www.softwareadvice.ie/software/411915/sycurio-voice> |
| en-NZ | <https://www.softwareadvice.co.nz/software/411915/sycurio-voice> |

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