--- description: Review of Blackbaud CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Blackbaud CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Nonprofit CRM Software](/directory/4788/nonprofit-crm-software/software) > [Blackbaud CRM](/software/414308/blackbaud-crm) # Blackbaud CRM Canonical: https://www.softwareadvice.com.au/software/414308/blackbaud-crm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/414308/blackbaud-crm?page=2) > Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution for enterprise-scale nonprofit, healthcare, and higher education fundraising programs. Its intelligent, flexible platform empowers organizations to raise more by enabling fundraising teams to operate with greater efficiency, security, and insight. Integrated business intelligence and analytics unlock powerful data-driven strategies to engage, retain, and grow supporter value—helping you achieve your most ambitious fundraising goals. With Blackbaud CRM Mobile, users can search and update records, view prospect information, file contact reports, and track KPIs remotely. Pricing is available on request and support is provided via documentation, chat, phone, and email. > > Verdict: Rated **3.5/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 51 Reviews | | Ease of Use | 3.1/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Blackbaud - **Location**: Charleston, US - **Founded**: 1981 ## Commercial Context - **Pricing Details**: To learn more about flexible pricing plans for Blackbaud CRM, please contact or chat with a live representative. - **Target Audience**: 2–10, 11–50, 51–200, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - ACH Payment Processing - CRM - Communication Management - Contact Management - Donation Tracking - Donor Management - Email Marketing - Engagement Tracking - Event Management - For Nonprofits - Fundraising Management - Grant Management - Member Database - Membership Management - Reporting & Statistics - Social Media Integration - Volunteer Management - Website Management - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Nonprofit CRM Software](https://www.softwareadvice.com.au/directory/4788/nonprofit-crm-software/software) ## Related Categories - [Nonprofit CRM Software](https://www.softwareadvice.com.au/directory/4788/nonprofit-crm-software/software) - [Campaign Management Software](https://www.softwareadvice.com.au/directory/2878/campaign-management/software) - [Nonprofit Software](https://www.softwareadvice.com.au/directory/4280/nonprofit/software) - [Fundraising and Donor Management Software](https://www.softwareadvice.com.au/directory/417/fundraising-software/software) - [Fundraising Software](https://www.softwareadvice.com.au/directory/1543/online-fundraising-platforms/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.com.au/software/389956/donorperfect) — 4.5/5 (1397 reviews) 2. [Donorbox](https://www.softwareadvice.com.au/software/380685/donorbox) — 4.8/5 (625 reviews) 3. [Bloomerang](https://www.softwareadvice.com.au/software/2973/bloomerang) — 4.7/5 (1287 reviews) 4. [DonorSnap](https://www.softwareadvice.com.au/software/2048/donorsnap) — 4.6/5 (414 reviews) 5. [Neon CRM](https://www.softwareadvice.com.au/software/3122/neoncrm) — 4.3/5 (617 reviews) ## Reviews ### "good" — 5.0/5 > **Alvin** | *18 July 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: blackbaud on its own as a CRM is pretty good > > **Cons**: any additional products from blackbaud may not be the best ----- ### "Great if you put in the work\!" — 4.0/5 > **Verified Reviewer** | *19 July 2021* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful. > > **Cons**: You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally. > > This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance. ----- ### "SAVE YOUR MONEY\!" — 1.0/5 > **Lisa** | *7 August 2024* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. > > **Cons**: Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three year contract. Not when their software is NOT the best for small organizations. > > During the initial presentation, they bragged about how useful they are for small non-profits. LIES\! In the three years of use, I became farther and farther behind. Our contract started in May but we didn't even start using it until October. So much training was needed, and I'm relatively smart when it comes to software, but I needed unbelievable amounts of training. This might be a good software for large organizations with a department of accounting folks, but small organizations need to run a different direction. Look at Araize, they have a fantastic product\! ----- ### "Very Robust CRM" — 4.0/5 > **Verified Reviewer** | *14 March 2019* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create. > > **Cons**: Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations. > > One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues. ----- ### "Great way to raise funds\!" — 4.0/5 > **Verified Reviewer** | *18 December 2018* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: This software is designed for nonprofits and the the features are incredibly helpful in maintaining and recording information about our constituents. > > **Cons**: Some of Blackbaud's systems look dated and you have to upgrade (more $) for a 2018 look. However, the functionality is efficient and effective. The cost is also a bit high as compared to other cloud-based CRMs. > > We are tracking our constituents and raising money by building relationships. We could not do that without this system. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/414308/blackbaud-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/414308/blackbaud-crm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data