--- description: Review of RueBaRue Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RueBaRue | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [RueBaRue](/software/417061/ruebarue) # RueBaRue Canonical: https://www.softwareadvice.com.au/software/417061/ruebarue Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/417061/ruebarue?page=2) > RueBaRue is a leading provider of innovative guest communication software for vacation rental home managers. Our software works in tandem with leading vacation rental software, enhancing the guest experience your company provides after your guests book a home. Our product helps you create digital guestbooks customized for each property, local area guides to the best restaurants, attractions and activities, guest surveys, Google business reviews and revenue-driving extended guest stays. With SMS/text automation, you can send guestbooks, surveys, welcome letters and much more automatically on a date and time you choose. Guest text messaging facilitates instant communication between guests and your team, leading to speedy problem solving and stellar guest reviews. RueBaRue software helps you save time, streamline operations, increase you revenue and please your guests. Guest text messaging, a popular time saving feature, can cut guest calls and emails by 50 percent. Alerts lets you text guests instantly in the event of a hurricane, road construction or a power outage. By integrating with popular vacation rental software, RueBaRue lets you create individualized guestbooks and curated local area guides in seconds and eliminates the need to import guest reservations manually. RueBaRue listens to our customers and is constantly on the lookout for solutions to the problems vacation rental home managers face. Since launching in 2016 with just one product -- local area guides -- we've blossomed into a dynamic, multifaceted platform focused on every aspect of guest communication. We've got new features for you on our back burner and can't wait to roll them out in the near future. > > Verdict: Rated **5.0/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 29 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: RueBaRue - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 5.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Tiered pricing ranges from $5 to $10 per property per month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - For Vacation Rentals - Guest Communications - Guest Experience Management - Reservations Management ## Integrations (6 total) - Barefoot - Escapia - LMPM v4 - LiveRez - OwnerRez - Streamline ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Holiday Rental Management Software](https://www.softwareadvice.com.au/directory/4545/vacation-rental/software) ## Alternatives 1. [Hostaway](https://www.softwareadvice.com.au/software/165334/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.softwareadvice.com.au/software/140962/lodgify) — 4.5/5 (1282 reviews) 3. [Guesty Lite](https://www.softwareadvice.com.au/software/420050/guesty-for-hosts) — 4.7/5 (547 reviews) 4. [Breezeway](https://www.softwareadvice.com.au/software/82203/breezeway) — 4.6/5 (195 reviews) 5. [OwnerRez](https://www.softwareadvice.com.au/software/344512/ownerrez) — 4.9/5 (259 reviews) ## Reviews ### "Excellent Amenity to Website" — 5.0/5 > **Justin** | *16 October 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I was one of the first users of RueBaRue and continue to use it now 2 years later. There are many features of the site that allow me to give my renter guests a better experience when they come stay with me. I love that the website owner is receptive to feedback and always willing to make suggested improvements. > > **Cons**: I haven't found anything I don't like about it yet. ----- ### "Great Product" — 5.0/5 > **Eleazar** | *14 May 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Guest communication is our favorite feature. Easy to use and very simple integration to the system we already use. > > **Cons**: The ability to send a message from the phone app to a new number would be great. Other than that, everything else was simple to use and very effective. > > One of the biggest problems solved was the lack of communication with our guests throughout their stay. Most of our guests used to let us know their issues at check-out time. Now we are receiving messages during their stay, giving us a chance to solve the issues before they leave. ----- ### "Better Business, Happy Guests, and Just Plain Fun" — 5.0/5 > **Lissa** | *10 May 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: RueBaRue has enhanced our ability to provide an exceptional guest experience, especially in the area of Customer Service. The most impactful way RueBaRue has benefitted our company is acquiring more Google 5-star reviews. This has been a huge benefit\! On the flip side, having the ability to easily communicate with our guests over issues they might have at the cabin has precluded bad reviews online. Being able to solve problems, take care of arising issues, and clarify misunderstandings has resulted in a better guest experience because they appreciate being heard. When guests can vent their frustrations immediately through RueBaRue about issues, large or small, upon departure they usually run out of steam to write a bad review because more times than not, they just wanted to vent and be heard. When you can "listen" and empathize through texting in this way, it greatly de-escalates issues. In addition, using RueBaRue has eased our workflow tremendously with automated texts and communications with our guests, and effortlessly integrates with our Streamline Reservation Software System. I cannot say enough how much RueBaRue has positively impacted our business. > > **Cons**: Being a teacher and being able to put myself in the learner's seat helps explaining a subject from the learner's perspective, anticipating questions they might have in applying their newfound knowledge. I feel that the FAQ could be more detailed in explaining certain functions. Watching the webinars helped tremendously and having those available is awesome. Rebekah is so amazing in helping explain things and being willing to jump on a zoom call to demonstrate. Maybe take all the how-to inquiries you receive and make them a part of the FAQ might help? But this is really minor - the ease of setting up and using it is wonderful. > > Whether the vacation rental company is large or small, having everything in one place for the guest is beyond convenient\! Our guests LOVE RueBaRue. The Property Guide and Destination Guide are so beautifully presented and easily customized for our company - takes away the tedious upkeep of an in-home manual. I like the ability to actually show hospitality to our guests by communicating w/ them so easily through RueBaRue. Not only do we provide a clean, luxurious home for our guests, but the ability to let them know that we are available should something be amiss or make a recommendation for the area is icing on the cake. People look forward to their vacation time, and RueBaRue adds to that excitement by having every little detail thought out and provided for our guests. From the Property Guide and Destination Guide to the ability to communicate w/ our guests and send out automated informative texts is critical for exceptional customer service. Guests love RueBaRue and I think it helps us stand out as the luxury boutique company that we are. Thank you RueBaRue ~ you've made us a better company\! ----- ### "Rue Ba Rue is now a crucial part of our daily operations." — 5.0/5 > **Karen** | *11 May 2022* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The user interface with our office staff is great. It automates guest communication prior to arrival (e.g. driving directions, access codes), and it allows us to notify guests of weather/traffic/elevator issues with alerts with a click of a button. The review process is also ideal for obtaining positive guest reviews on google. > > **Cons**: This product does what we need it to do. I can't think of anything at this time. > > The support team is proactive in letting us know if there are any issues, and when we have had any issues they are quick to respond to our issue. ----- ### "Wonderful Communication, Features, and Growth" — 5.0/5 > **Autumn** | *20 May 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The ability to communicate with our guests via text, collect important information from surveys to help personalize their experience, and share information about the home and area with a simple link has done wonders to our processes and customer relationships. With this, we will be able to grow our hospitality and concierge services by leaps and bounds. > > **Cons**: With this being a new program, there are some glitches that come up. However, Nars does a wonderful job of addressing these glitches and getting them taken care of in a timely manner. > > The customer service is absolutely outstanding. If we need assistance they are quick to help and as accommodating as they can be. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/417061/ruebarue?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/417061/ruebarue) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data