SAP Concur

Pros

Swift and easy to use when doing your expenses with taking pictures of receipts making it the best in my experience!

Cons

Never had any issues with using this so none to mention

Pros

Nobody connects expenses and invoice like SAP Concur. Automate and connect finance systems and track every employee initiated expense. Excellent features which are very helpful.

Cons

Everything is so amazing let's appreciate that,no cons at all.

Pros

SAP Concur is a feature rich web based application with lots of name recognition. It is a legacy application so there are lots of experienced users. The reviews I read online are not an indication of my experience so I thought I would share my honest personal experience.

Cons

THIS IS A SELF SERVICE APPLICATION WITH LIMITED SUPPORT. The native QB connector for QB desktop enterprise is worthless with little to no support from Concur. Our onboarding specialist final recommendation after 2 months was to just use it manually without the QB financial connector. The admin platform is clunky and not intuitive. We have had multiple issues with items not working and the support has only been able to resolve 1 issue after 3 weeks of trying. You are better off using the forums and support groups outside of SAP Concur to resolve your issues.

Alternatives Considered

Reasons for Switching to SAP Concur

Pros

SAP Concur is a robust expense management tool which I highly trust.
I like that it automates expense management which eradicate fraud in my organization.
Billing and invoicing automation is another great aspect about this program.

Cons

The glitches I used to experience on my iOS mobile application are no more since they were fixed automatically when I updated the application.

Pros

SAP Concur allows me to save time by managing expenses automatically which also eradicates fraud.

Cons

Mobile application on Android system lack some features available on cloud apps.

Pros

SAP Concur was straightforward to implement and use.
I like that it makes it easy to create and customize invoices automatically.

Cons

The mobile application is not available for download on  App Store but I acquired it from the vendor website.

Pros

The best thing about SAP Concur is that it is very easy to use and to manage the expenses and reimbursement purpose. Once the card is linked to the system, it auto captures all the receipts and categorize them for easy expense filing.

Cons

The only thing they need to improve is the SAP app as it is not user friendly.

Pros

SAP Concur has a simple and easy to use interface for end users. It is very easy to create an expense report and submit it for reimbursement, it takes all the data from the receipt itself, no need to input manually.

Cons

I have nothing negative to recall regarding this application.

Pros

The software keeps all expense and receipts, perfectly tracked and accessible. The software integration allows for auto-filling information for each expense, which takes the majority of the brain work away from completing all expense reports. It also allows for bringing more time back into your daily schedule.

Cons

I have not yet experience any unfavorable issues with this software.

Pros

The ease of experience when submitting expenses via my mobile device camera.

Cons

Submitting hotel receipts and each line item for taxes.

Pros

It's a secure and very straightforward tool which simplifies all traveling costs and invoicing.It is basically created to sustain all it's users even for the one with the small business.It reduces paper work and it saves alot of time.You can clearly see all your expenses data in one place.With SAP Concur you can submit and approve your expenses reports.

Cons

Everything about this software is incredible .No cons.

Pros

We have used SAP Concur for a couple of years now and it has made our expense reporting fast and easy. The photos on the go for receipts has been invaluable.

Cons

The only thing I don't like about SAP Concur is to have to do a header report summary. This is double work as all the same information can be found in each expense.

Pros

Makes travelers abode buy rules. If a traveler is out of policy they need to have reason. Depending on companies rules travel will be approved on not. It really depends on what companies wants to enforce.

Cons

From years of using, like anything, a traveler can manipulate it. If they lower the window of hours it will make they within policy, even though they aren’t.

Pros

Unlike most alternative online accounting tools, SAP Concur has a well functioning mobile application.
2 and 3 way matching tools enables me to detect discrepancies rapidly when paying vendors.

Cons

I have been using this tool for almost four years now and I have never experienced drawbacks.

Pros

SAP Concur has a mobile application that enables me to automate AP and AR on the go for 24/7.

Cons

SAP Concur has never posed any drawback ever since I implemented it.

Pros

SAP Concur has a mobile application that enables me to carry out accounting processes on the go for 24/7.

Cons

SAP Concur streamlines all my accounting processes - I can’t complain of anything.

Pros

SAP Concur enables me to save time by automating complex accounting processes mainly invoicing and inventory control.

Cons

For over three years now, I have never come across issues while using SAP Concur.

Pros

Availability of mobile applications for iOS and Android systems is one of the best aspects.
I like that SAP Concur allows me to save time and effort by eradicating manual repetitive accounting workflows.

Cons

Need I say something really? Thanks for asking but SAP Concur has no flaws.

Pros

Useful tool for expenses within a large organisation. It allows for a two tier check with managers and notes to be left on.

Cons

With the claiming of VAT fuel it can struggle to fully understand if you have claimed back enough over multiple receipts. It often wants it to be done over just one.

Pros

SAP Concur streamlines the entire process of accounting by automating over 83% of manual workflow in my organization.

Cons

All has been well with me whenever I turn to SAP Concur for invoicing and billing.

Pros

SAP Concur has totally eradicated fraud in my organization by managing expenses across all departments.

Cons

I have had no negative experience with SAP Concur for the past three years.

Pros

SAP Concur automates over 80% of manual accounting tasks such as AP, AR and GL.

Cons

I have had no bad experience with this program and I use it on a daily basis.

Pros

Card transaction import directly into Concur. Drag and drop attachment.

Cons

The cost structure can be a challenge for small to mid size companies.

Pros

Ease of use on both mobile and desktop applications. The softwares ability to sync with Credit Card providers and receipt tracking has made business travelers expense report creation and submittal much easier.

Cons

At times some of the pre configured alerts set forth by ones organization can be hard to understand and overcome.

Pros

Our field users did not have a hard time logging into SAP Concur.

Cons

It wasn't easy for us to update our own information in SAP Concur without it de-syncing the export. There were also extra fields that users had to select N/A for on many transactions. Adding extra clicks and time, which lowered employees ambitions in completing their expenses.

Pros

Every payments transactions is captured in expenses reports automatically making it easy to manage expenses, vendors and invoices. Also, approval can be done with a single click with a clear view of all expenses submitted for reimbursement.

Cons

In the event when errors occurs, it is very difficult to correct them without involving the administrator. This is the biggest challenge I have experienced.

Pros

The integration with corporate traveller, allowing users to claim expenses and book accommodation / travel in one application, reports / analytics are therefore available on spend across all these areas.
Support is readily available, always responsive and prompt in resolving any issues.
It is quite straightforward to use as an end user, most team members pick it up quite quickly.

Cons

I would prefer the option, of being logged into SAP for the day and not having to re-log in throughout the day when I need to re-access.
Search facility as an admin only allows to search on first name or surname, not both names.
The inability as an admin to easily move a 'group' of users to a new approver

Pros

SAP Concur protects all our personal data from any virtual threat.It helps us manage all our work activities and corporate expenses like pros,also controlling the development of all our employees corporate travel is a breeze.

Cons

SAP Concur does not have any negative or unfavourable factor.It is a high performance software that improves all our work operations.

Pros

SAP Concur is used in few selected departments in my organization, my business unit being the main. I like that it offers iOS and Android mobile apps which makes it easy to carry out accounting tasks on the go.

Cons

However, the mobile app has limited features compared to cloud-based.

Pros

SAP Concur eradicates fraud by managing expenses such as travel in real-time.
Automating accounts payable and receivable is another great aspect about SAP Concur.

Cons

Ever since I implemented SAP Concur, I have never had a tough time mainly when carrying out expense management.

Pros

SAP Concur automate expense and spend management which eradicate fraud in my agency.

Cons

Unlike many other spend management tools that I have tried, SAP Concur has a mobile App which is an added advantage. Thus, I do not have any flaw.

Pros

I like the ease of filing expense reports in general, as well as the mobile app. The ability to take photos of receipts in the moment, using the app helps with peace of mind as to not lose them.

Cons

The only feedback I would say as a Con, would have to be the ability in the mobile app to upload a receipt that is a PDF. There may be a way to do it, but it appears to only allow image files, such as .jpg

Pros

SAP Concur automates repetitive accounting processes which enables me to save time. Matching POS, receivables and invoices detects errors rapidly.

Cons

Mobile application lack some capabilities available on cloud-based application.

Pros

The ease of use, the fact that people can use it on the mobile phone, the fact that there is an app on Appstore and Android store for it!

Cons

The cost is maybe high but I guess you pay for good quality software!

Pros

It is perfect for reporting each expense made on each trip without having complications of forgetting something to report, everything is done in real time and it greatly facilitates the process of validating each expense and thus having a clear and organized report, it allows for a more detailed development of each user's trips
There is clarity about each expense by having the expenses at the end of each trip very specific and thus better understanding what is spent more and what is spent less on

Cons

Sometimes the scanning of invoices can be a little slow and it does not allow the image to load correctly

Pros

I liked the ability to itemize hotel charges in detail. Made it easier than worrying about splitting off personal charges to a separate non-business card. Can mark some itemized charges as personal so they don't get filed for reimbursement while all the others get claimed.

Cons

Overall it's a little cumbersome and the app seems outdated. It's bulky and more complicated to navigate than it needs to be.

Pros

Concur makes it very simple to fill out expense reports, upload receipts even by sending them straight to an integrated email. I love the simplicity of filling out reports as a user!

Cons

Concur was slightly difficult to map at the account level within our ERP. It took a lot of manual work to get implemented and accurate. Post implementation, everything has been smooth, but was a slight headache when implementing it!

Pros

SAP Concur is the main repository for creating, customizing and sending invoices to our customers.
I like that it has a mobile application which is easy to use.

Cons

For sure, I use SAP Concur on a daily basis and I do not encounter issues which affect my duties.

Pros

SAP Concur eradicate fraud by managing travel and spend expenses automatically.

Cons

SAP Concur has not yet posed any challenge in my line of duty.

Pros

I like how easy SAP Concur integrates into my everyday life. I do not have to think about it for expenses. Take a picture of the receipt, create the expense and submit at the end of the month. No more piles of receipts.

Cons

Since I work primarily from my mobile devise some of the little thumb nails of the receipt images are a bit small and can be hard to see.

Pros

SAP Concur has a mobile application which allows me to track and manage expenses in real-time which eradicate fraud.

Cons

SAP Concur is not available on App store but I was able to download from SAP website.

Pros

SAP Concur gives me the ability to carry out accounting tasks automatically from anywhere over the mobile iOS application.

Cons

The then issues which I was experiencing on my mobile app were rectified by the vendor success team early this year.

Pros

SAP Concur’s 2 and 3 way matching tools enables me to rapidly detect discrepancies when paying vendors thus reducing financial losses.

Cons

SAP has the most bug-free tools - Mobile application anyways lack some features available on cloud apps.

Pros

SAP Concur ever since 2022 as Finance Intern has been a game changer in AP and AR automation.

Cons

I currently face zero issues on SAP Concur.

Pros

Mostly I like the user experience - the platform is easy to use and very well organized.

Cons

The only thing that I have noticed is that when approving it aways returns to the "expenses" queue.

Pros

its automation of expense reporting helps reduce manual entry, minimizes errors, and can lead to more efficient reimbursement processes.

Cons

customer support is sometimes reported as slow or unresponsive, which can be frustrating for users facing urgent issues.

Pros

It is very user-friendly platform that one can use. You can easily submit requests for travels, expense reports, book flights and hotels with just a few clicks. It also has a mobile app support where you can easily upload receipts and submit expenses.

Cons

The customer support is not the best. If one is calling the phone line sometimes it can wait up to 20 minutes for an agent.

Pros

I use SAP Concur on my mobile phone to manage expenses such as travel and spend which enhance compliance and eradicate fraud.

Cons

I only dislike that SAP Concur lack robust capabilities for global enterprise expense management.

Pros

SAP's fully-built integrations with Frequent Flyer programs, Lyft, travel agencies, and Google make my travel planning experience enjoyable and automated. I no longer have to worry about adding flyer status, marking calendars, upload receipts, etc. Everything is done for me by Concur, saving time and money in the process.

Cons

The UI/UX can be a little clunky and slow at times. It definitely takes some time to get used to how things are laid out and how the workflows operate. But, once you get the hang of it, it's smooth sailing ahead.

Pros

When onboarding new customers SAP Concur has a seamless integration of expense and travel management. The platform is convenient and accessible and has a wide range of features.

Cons

The user interface is somewhat complex to use. The desktop version is not as intutative as similar products. Concur risks falling behind its competitors.

Alternatives Considered

Reasons for Switching to SAP Concur