---
description: Review of Reputation Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Reputation | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/4285/review-management/software) > [Reputation](/software/417920/reputation)

# Reputation

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> Reputation is a service that collects hotel reviews made on multiple sources, such as Trip Advisor. It allows managers to keep track of all new reviews in a single dashboard. Teams can filter reviews based on rating, source, and publication date. Moreover, through the categorization of the reviews, the property owners can understand the strengths and weaknesses of the hotel. The system analyzes trends in guest reviews to identify areas for improvement and prioritize actions based on collected data.

The platform includes features such as QuickFeed, which allows guests to provide immediate feedback during their stay. Negative comments are automatically flagged, alerting staff for timely resolution. Reputation also supports post-stay questionnaires to gather detailed feedback on different aspects of the guest experience.

The system enables hotels to streamline communication with guests and monitor progress as service improvements are implemented. Reputation helps staff save time through automated processes, allowing more focus on in-person guest care. By transforming guest feedback into actionable insights, the platform supports data-driven decision-making to enhance customer satisfaction and loyalty.
> 
> Verdict: Rated **5.0/5** by 16 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 16 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nivula

## Commercial Context

- **Starting Price**: EUR 99.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Brand Management
- CRM Integration
- Customer Experience Management
- Customizable Fields
- Customizable Reports
- Dashboard
- Feedback Management
- Keyword Tracking
- Negative Feedback Management
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Search/Filter
- Surveys & Feedback
- Third-Party Integrations
- Visual Analytics

## Integrations (1 total)

- Host PMS

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software)

## Related Categories

- [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software)
- [Reputation Management Software](https://www.softwareadvice.com.au/directory/4509/reputation-management/software)

## Alternatives

1. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1202 reviews)
2. [TrueReview](https://www.softwareadvice.com.au/software/193489/truereview) — 5.0/5 (150 reviews)
3. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews)
4. [Okendo](https://www.softwareadvice.com.au/software/353128/okendo) — 4.9/5 (223 reviews)
5. [GiveMe5.ai](https://www.softwareadvice.com.au/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews)

## Reviews

### "Perfetto e innovativo per monitorare recensioni" — 5.0/5

> **Magdalena** | *29 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Con reputation posso controllare recensioni dei clienti provenienti da diversi siti su unica schermata, davvero funzionale
> 
> **Cons**: non ho rilevato ancora i punti deboli, attualmente tutti aspetti sono soddisfacenti
> 
> Prodotto innovativo, idoneo alla esigenze nel settore hospitality

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### "Non potrei farne a meno" — 5.0/5

> **Aleksandra** | *7 August 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: MI fa risparmiare il tempo nella gestione delle recensioni. Programma è intuitivo e permette attraverso i grafici di capire al meglio la performance della struttura.
> 
> **Cons**: Niente, ogni aspetto di Reputation è uno utile

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### "Veramente funzionale\!" — 5.0/5

> **Sabrina** | *5 August 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: il fatto di avere un unico foglio con tutte le recensioni dei clienti.
> 
> **Cons**: fino ad oggi non ho trovato punti negativi.
> 
> Avere sempre tutto sotto controllo e monitorare costantemente il foglio sempre aggiornato lo trovo molto efficiente.

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### "Di grande aiuto" — 5.0/5

> **Sabino** | *25 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Il programma è intuitivo nonchè pratico, permettendo di avere sottomano tutte le recensioni di tutti i portali (Booking, Expedia, sito dell'hotel, Google) su un unico dashboard.
> 
> **Cons**: Il programma non presenta aspetti negativi.

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### "prodotto all'avanguardia" — 5.0/5

> **Adriana** | *29 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Programma intuitivo e veloce, fa risparmiare il tempo nella gestione delle recensioni.
> 
> **Cons**: Attualmente non trovo nessuna criticità.
> 
> Software pratico e semplice nell'utilizzo

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/417920/reputation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/417920-Reputation/> |
| en-AU | <https://www.softwareadvice.com.au/software/417920/reputation> |
| en-GB | <https://www.softwareadvice.co.uk/software/417920/reputation> |
| en-IE | <https://www.softwareadvice.ie/software/417920/reputation> |
| en-NZ | <https://www.softwareadvice.co.nz/software/417920/reputation> |

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