About Guesty
Guesty pricing
Guesty does not have a free version but does offer a free trial. Guesty paid version starts at USD 23.00/month.
Alternatives to Guesty
Guesty Reviews
Feature rating
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Guesty has everything we need and more...
Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.
Pros
Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.
Cons
The price. It's far from the cheapest option on the market.
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Guesty
MyVR was sunsetted as a product, and we had to transition to something else.Switched From
MyVRReasons for Switching to Guesty
Ease of transition.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pay for what you get
We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.
Pros
The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.
Cons
It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.
Alternatives Considered
HostawayReasons for Switching to Guesty
[sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.Response from Guesty
Hi Keith,
Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive.
- The Guesty Team
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Property owner's perspective.
They should just give the owner the management interface and let the property manager decide what features / information the owner has access too.
Pros
Most importantly, channel management works well.
Cons
The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky
Response from Guesty
Hi Chico,
We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.
The Guesty Customer Experience Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Save your money
Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers.
Pros
I liked the layout of Guesty, but that was it.
Cons
No phone number for customer service, due to the time change any questions would take half a day to get a response.
Alternatives Considered
Hospitable.comReasons for Switching to Guesty
I believed every word the sale guy said.Response from Guesty
Hi Ashley,
We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform.
Please provide us with your email and we will get in touch to resolve this matter.
Thanks
The Guesty Customer Experience Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great but pricey
Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.
Other technical issues get sorted in an OK timeframe.
Pros
It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.
Cons
Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.
Response from Guesty
We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.
- The Guesty Team
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