About Guesty

Guesty is more than just a property management software; it's an all-encompassing hospitality operations platform designed for the modern needs of property managers and hospitality companies. This platform stands out in the industry as a tool that does much more than streamline property management - it's engineered to enhance every facet of business operations in the hospitality sector. At its core, Guesty provides a unified solution for managing listings across a plethora of channels like Airbnb, Booking.com, Vrbo, and TripAdvisor Rentals. The intuitive single-platform approach ensures property managers can oversee all their listings effortlessly, fostering a seamless management experience. The software's dashboard is a powerhouse of features enabling property managers to automate routine tasks, centralize communication, and generate insightful reports. These capabilities are crucial for those looking to analyze business performance comprehensively. Additionally, Guesty's payment processing feature simplifies financial transactions, providing a smooth experience for both managers and guests. Understanding the importance of continuous communication in hospitality, Guesty offers 24/7 Guest Communication Services. This ensures that guest inquiries are addressed promptly and needs are met around the clock, significantly enhancing the guest experience. For managers on the move, Guesty's native Mobile Management App is a game-changer. It brings the power of the platform to your fingertips, allowing for on-the-go management without compromising on functionality. This mobility is vital in today’s fast-paced world and ensures that managers are always connected to their operations. Another standout feature is Guesty's website builder. This tool empowers property managers to craft their unique online presence, offering an additional channel to showcase and promote their properties. It's an invaluable asset for those looking to expand their reach and create a distinctive brand in the hospitality market. Guesty's commitment to providing a comprehensive solution is evident in its integration capabilities. The software seamlessly connects with a broad range of external management tools. This integration allows users to effortlessly sync their reservation and listing information with other solutions, enhancing Guesty's functionality and ensuring a cohesive operational ecosystem. In summary, Guesty is the ultimate tool for property managers aiming to save time, increase revenue, and scale their businesses. It's not just a software; it's a partner in growth, optimizing every aspect of hospitality management with innovative technology and a deep understanding of the industry's needs. Guesty is the choice for those who envision a future where hospitality management is defined by efficiency, innovation, and exceptional guest experiences.
Guesty Software - Channel Manager
Guesty Software - Unified Inbox
Guesty Software - Multi-Calendar
Guesty Software - Analytics Tools
Guesty Software - Accounting
Guesty Software - GuestyPay Solutions
Guesty video
Guesty Software - Channel Manager - thumbnail
Guesty Software - Unified Inbox - thumbnail
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Guesty Software - Analytics Tools - thumbnail
Guesty Software - Accounting - thumbnail

Guesty pricing

Guesty does not have a free version but does offer a free trial. Guesty paid version starts at USD 23.00/month.

Starting Price:
USD 23.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Guesty

Guesty Reviews

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.3
Customer Support
4.1
5 reviews of 299 View all reviews
Mike
Mike
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/09/2023

Guesty has everything we need and more...

Guesty provides everything essential for running an efficient, well-rounded, and professional short-term rental enterprise. Although it may not be the most affordable software out there, its robustness is unparalleled. They collaborate with the top distribution partners and boast a committed customer success team that keeps us updated with best practices and insights into the platform's latest enhancements. Our representative, [sensitive content hidden] Jamero, is delightful to collaborate with and always delivers solutions for our evolving needs. In essence, if you're keen on establishing a thriving short-term rental business, Guesty is an invaluable asset.

Pros

Guesty has one of the most robust platforms for managing and entire short-term rental business whose goal is professionalism and breadth of channel distribution.

Cons

The price. It's far from the cheapest option on the market.

Alternatives Considered

Hostfully Property Management Platform

Reasons for Choosing Guesty

MyVR was sunsetted as a product, and we had to transition to something else.

Switched From

MyVR

Reasons for Switching to Guesty

Ease of transition.
Keith
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
3

5
Reviewed on 19/07/2024

Pay for what you get

We have been very happy with the consistency in the service with Guesty and look to integrate more services so we more things are done in a centralised place. There was an issue with technical support and the way they dealt with us but I would say that is getting better. This was purely down to how quickly a ticket was getting closed due to impatience to respond. In this circumstance I didn't like the fact that the customers service is put at a lower importance than the technical support workers time. This isn't a good enough attitude.

Pros

The ease of use when managing properties at scale. Live calendar syncing is always working and if there are any issues with the software we have technical support always available.

Cons

It is more expensive than competitors but the functions and infrastructure in place in Guesty allows you to justify the cost.

Alternatives Considered

Hostaway

Reasons for Switching to Guesty

[sensitive content hidden] being our success manager has been a huge reason we haven't left. Having a direct contact at the company who understands our needs as a company if invaluable.

Response from Guesty

Hi Keith,

Your feedback is music to our ears! We're dedicated to providing top-notch service to help your business thrive.

- The Guesty Team

Replied 25/07/2024
chico
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Functionality
3
Ease of Use
3
Customer Support
0

3
Reviewed on 19/11/2024

Property owner's perspective.

They should just give the owner the management interface and let the property manager decide what features / information the owner has access too.

Pros

Most importantly, channel management works well.

Cons

The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky

Response from Guesty

Hi Chico,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.

The Guesty Customer Experience Team

Replied 27/11/2024
Ashley
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Functionality
1
Ease of Use
1
Customer Support
1

1
Reviewed on 17/10/2024

Save your money

Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers.

Pros

I liked the layout of Guesty, but that was it.

Cons

No phone number for customer service, due to the time change any questions would take half a day to get a response.

Alternatives Considered

Hospitable.com

Reasons for Switching to Guesty

I believed every word the sale guy said.

Response from Guesty

Hi Ashley,

We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform.

Please provide us with your email and we will get in touch to resolve this matter.

Thanks
The Guesty Customer Experience Team

Replied 28/10/2024
Jennifer
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Functionality
4
Ease of Use
4
Customer Support
2

4
Reviewed on 31/07/2024

Great but pricey

Customer service is not great, their salespeople want to sell products so they offer special deals and free trials but they end up charging you anyway regardless of the "trial" and not honouring their deals.
Other technical issues get sorted in an OK timeframe.

Pros

It saves me a lot of time compared to my previous property management systems. The automation is great and the unified inbox works well.
I can pull lots of different reservation reports but there are little to no analytics on the business unless you pay an additional fee per property.

Cons

Its costly and accounting is very complicated and analytics are very limited, everything is an additional expense which is very frustrating.

Response from Guesty

We're truly grateful for your trust in Guesty. It's rewarding to know that we've contributed to your business growth.

- The Guesty Team

Replied 04/08/2024

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