--- description: Review of OpenGov Permitting & Licensing Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: OpenGov Permitting & Licensing | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Municipal Software](/directory/4681/municipal/software) > [OpenGov Permitting & Licensing](/software/418899/opengov-permitting-and-licensing) # OpenGov Permitting & Licensing Canonical: https://www.softwareadvice.com.au/software/418899/opengov-permitting-and-licensing Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/418899/opengov-permitting-and-licensing?page=2) > OpenGov Permitting \& Licensing is the most flexible and delightful permitting and licensing solution for government. Our software modernizes community development permits, business licenses, and other complex approval processes through highly configurable, digital workflows complete with conditional forms, online payments, and GIS integration. Featuring a user-friendly portal for the public that is seamlessly integrated with backend data collection and approval rules, OpenGov Permitting \& Licensing delivers an all-in-one cloud solution to streamline processes and improve customer satisfaction. With OpenGov, governments can launch digital services in as short as six months and process applications up to 5X faster than outdated systems. Additionally, staff can be redirected toward higher-priority projects while government administrators drive economic development in their communities. > > Verdict: Rated **3.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 80 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: OpenGov - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Approval Process Control - Automated Routing - Building Permits - Business License - Code Enforcement - Code Maintenance - Compliance Management - Customer Portal - Customisable Forms - Customizable Fields - Document Management - Expiry Notifications - Fee Management - For Government - Forms Management - GIS Integration - Inspection Management - License Inventory - Mobile Access - Online Applications ## Integrations (1 total) - Bluebeam Revu ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Municipal Software](https://www.softwareadvice.com.au/directory/4681/municipal/software) ## Related Categories - [Municipal Software](https://www.softwareadvice.com.au/directory/4681/municipal/software) - [Inspection Software](https://www.softwareadvice.com.au/directory/4573/inspection/software) - [Land Management Software](https://www.softwareadvice.com.au/directory/4775/land-management-software/software) - [Permit Management Software](https://www.softwareadvice.com.au/directory/4277/permit/software) - [Code Enforcement Software](https://www.softwareadvice.com.au/directory/4194/code-enforcement/software) ## Alternatives 1. [Civic Review](https://www.softwareadvice.com.au/software/526973/Civic-Review) — 4.7/5 (16 reviews) 2. [SmartGov](https://www.softwareadvice.com.au/software/157342/smartgov) — 4.6/5 (57 reviews) 3. [GeoCivix](https://www.softwareadvice.com.au/software/288912/idtplans-review) — 4.8/5 (18 reviews) 4. [PermitFlow](https://www.softwareadvice.com.au/software/517103/PermitFlow) — 4.2/5 (9 reviews) 5. [CityReporter](https://www.softwareadvice.com.au/software/384304/cityreporter) — 4.4/5 (22 reviews) ## Reviews ### "Town of Wellesley" — 4.0/5 > **Michael** | *23 December 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: The program is very intuitive . It is easy to customize to how you want it to operate. > > **Cons**: The program needs cancelled/void, expired choices for permits. The program needs to allow multiple people on a permit. The Building Code allows licensed designee's. Viewpoint should do the same. The reporting function needs to be improved. Hard to search all parameters that can arise from the Public and internally. > > The overall experience has been positive but there are improvements that Viewpoint should make to improve the system. ----- ### "More Functionality" — 4.0/5 > **Julieann** | *19 December 2019* | Government Administration | Recommendation rating: 6.0/10 > > **Pros**: Pleasant looking and pretty straight forward > > **Cons**: Too many steps to complete an inspection. I have thousands of inspections that the inspector did not realize had to be "completed" then "completed" again to close out that step, if applicable. Editing our building permit that is printed out has been a nightmare to edit. Cannot resize. User-unfriendly. Have to use code language. Would like sub-folders in attachments., not just one attachment per "box". In other words, if I have more than one set of plans. I would like to put them in a "plans" attachment with sub-folders of the various plans. The syncing to my email calendar does not appear to work either. I would like to schedule inspections around meetings, days off, etc without having to go back and forth from my Outlook calendar and viewpoint "Inspect" tab. We also want to have all property records online in View Point, not just permits. Having the functionality to organize records of all types in with the permits would be great. The inability to link more than one record to another in the Projects option is annoying too. Many of our larger ongoing projects have one overall building permit with multiple sub-permits. For example: a new commercial construction building will have 2 or 3 Building permits with several related permits that I want to link together. For example, there could be two or three electrical, plumbing, sheet metal, gas etc permits that, if linked somehow together would make is so much easier than to try to sort through which permit is with which. > > Mixed. The customer service is responsive which is key. The flow of the permit process is ok but needs streamlining in my opinion. ----- ### "Very disappointed with Cloud based system" — 2.0/5 > **Brian** | *19 December 2019* | Government Administration | Recommendation rating: 2.0/10 > > **Pros**: As a plumbing mechanical inspector I like the fact that we can schedule the inspection in the system and when I leave the job I can record inspection results in my vehicle on tablet. Saves a lot of time on recording manually or returning to office and entering into system. I like the fact that all communication is done in the permit and the results can be shared with other inspectors by using the @. > > **Cons**: The integration with Outlook is terrible. It creates another calendar that cannot be edited to add appointments not related to Viewpoint inspection and you can not customize the amount of time for an inspection. It schedules to 1/2 hr. and some inspections we schedule are for 1hr. Also once an inspection is scheduled you can not schedule another inspection for that permit until you sign of on the scheduled inspection. Some contractors would like to schedule multiple inspection for the same permit at once. The contractor database should be built into the software and not an add on. There is a problem with running reports. I did contact support months ago and was told that it is an issue with the system but it still has not been resolved. Better reporting was one of the main reasons we purchased the system > > I was on the team to review new permitting software for the City of Portsmouth about 5 years ago. After reviewing multiple systems and having an onsite demo we all picked Viewpoint as the number 1 choice This was before it was a web based program since one of the requirement in the RFP was in could not be a cloud based program. For some reason the city decided not upgrade at that time. The City then decided to go with Viewpoint Cloud without consulting with the original team. In my opinion the cloud based system was a major step backwards. Also I think there are much better cloud base permitting systems available. ----- ### "Good Service" — 5.0/5 > **James** | *6 January 2020* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: This software was a little rough in the beginning, but after some updates as well as other users getting used to it in the municipality that I work in, it's become pretty reliable. I like the ease that users have to upload documents and my ability to view and download them. I also especially like the ability to make comments internally. > > **Cons**: I have not found an easy way to check permits that I have already completed. I see what looks like that option in my profile, however nothing loads when I click on completed. I also get spammed with "documents have been uploaded" to my email when they are uploaded on permits. This is not always important for me to know, and I do not see any settings that I can filter what kind of emails I receive from viewpointcloud. > > In its current state, I enjoy it and find it easy to use. It is a far better system then the paper records the municipality used to use. ----- ### "Viewpoint Cloud" — 5.0/5 > **Marlene** | *18 December 2019* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: I like the usability of the program. I like how fast and easy looking up permits is when title searchers and realtors come in to see permits and showing them how to use the website from their offices, and they like that they have access to it 24/7 as well. I like the capability of scanning in documents making my job filing much easier reducing the amount of paper we keep in the office. > > **Cons**: The only gripe I have is locations for condos, apartments, or co-ops are hard for residents and contractors to find. Usually requires them calling to find out what address to use to get through the application. Also, the inability to delete a unit \# once created I wish there was an option to be able to do that, in case its a duplicate. > > Viewpoint makes the overall permitting experience very easy. Of course there are a few older contractors that aren't comfortable on computers yet but overall everyone is happy. It also makes it easy for solar companies to pull their permits when they're out of state, they don't have to set a date to have someone drive down to pull it, they can do it right from their office. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/418899/opengov-permitting-and-licensing?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/418899/opengov-permitting-and-licensing) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data