BiT Dealership Software

Pros

It has made our process more seamless and easier to maintain

Cons

Sometimes the reporting is hard to figure out for custom reports. I wish that the standard reports lined up with more of what I need

Pros

I love the customer support. Aside from customer support, I find the flow of each the sales and service are easy to use and efficient. Just about everything is linked and makes it easy for the user and the customer.

Cons

I wish the reports were a bit easy to use for accounting.

Pros

The only thing I can say that I like about this software, is the email feature. But we're making due with what we have because we have already invested in this.

Cons

You can only have one customer name & email on an account, therefore if you have customers who share ownership of their vessel, only one can be named. One-off parts/services mess up accounting and inventory and cause more headache than it does help. You have to pay a additional fee to get the Map feature for slips. You're billed per user, making it costly for small operations, and more difficult to use the system as intended with scheduling and the calendar feature. if you're not under the correct tab for an invoice or work order, it will not automatically swap you to where you need to be, rather it says you have to open the correct tab and re-search for the invoice. There is no invoice history as things change so if you have an issue there is no trace of when/where it happened and who did it. I could keep going, but I won't.

Pros

The parts and service side is what really sold me on BiTDMS. The ability to set your parts markup automatically by vendor makes it super easy to make sure you're maximizing profitability. The ability to make service job descriptions makes repair order write up much quicker because of the ability to automatically fill out job descriptions by clicking on one menu item rather than typing it all out.

Cons

No cons at all for me. The parts and service invoicing is totally different than Lightspeed and other programs I've used in the past. Basically everything including labor is treated like a part. Once you get that in your head and used to that it's easy peasy.

Alternatives Considered

Reasons for Choosing BiT Dealership Software

Switched From

Reasons for Switching to BiT Dealership Software

Pros

Ease of use, economical, Cloud-based. Flexibility to use in any location.

Cons

Not being able to sell a serialized piece of inventory on a work order.

Alternatives Considered

Reasons for Choosing BiT Dealership Software

Reasons for Switching to BiT Dealership Software

Pros

It makes business so much easier from start to finish and then tracking where invoices are in our progression.

Cons

I disliked how to look up previous work orders until I figured out there was an easier way by checking with customer service. Once I learned it, no cons at all.

Alternatives Considered

Reasons for Choosing BiT Dealership Software

Switched From

Reasons for Switching to BiT Dealership Software

Pros

That all my departments can communicate and I can access it from anywhere!

Cons

It gets a little complicated by how many choices you can use to customize your reports. Sometimes less is more. But they do have a good team to help you through it!

Pros

BiT is web based! No need to download, can open on a browser. Even if you haven't had training, the system is easy to navigate.

Cons

No accounting in BiT. Which is also a reason I like BiT. So 50/50.

Pros

Everything, especially the initial set up

Cons

Nothing so far, we are very happy and will continue to recommend it to friends

Pros

Seams to cover all the bases we need here at our business.

Cons

Way to much key board and mouse use. Could be more streamlined. I need to lift off keyboard and go to mousse to high-lite fields, should be able to use the "Enter" button to scroll through fields.

Pros

Easy interface to navigate. It makes employee on-boarding easy, reports are simple, but well structured, and you cannot beat BIT's U.S. Based Support Team.
While the software gives our organization every tool we need to conduct business, having exceptional support team behind the software is what we love about doing business with BIT.

Cons

No matter the business, updates and improvements are always happening. BIT is always looking for better ways to improve on their software. One feature we have inquired about several times now is introducing the ability to create a "Drop Down" List of Locations under the "Inventory Update" screen.
It would be a true game changer to be able to pre-input all your company's locations, and then have a drop down list to choose from to put an item.
The reason this feature would be important for BIT to pursue is that if an employee receives a new inventory Item and lists the location as "A 1", the true location might be formatted as "a1" (same location, different formatting).
Employees having "free reign" in this location-formatting issue is that "inventory by location" reports become highly skewed - if you run by location, you will have all of your "A 1" location items listed, then later in the report you will find "a-1" in a completely separate section of that same report- making it very difficult to know that all the inventory in that particular location is accounted for. Esspecially if you are trying to complete a stock-take in a given section. I have to skim through an entire (500+ page) report to ensure all the items in that location are listed.

Pros

Interchangeable parts, alt number use, open work order look up, work order task separation. pick list import for invoices. ****UPDATE- Since my original review Bit has really stepped up and looked into many of our concerns. They have resolved the issue with motor information when looking up work orders. They are also working to resolve the other issues we are having. I would say that Bit does listen to the concerns and issues of their customers and does work to make their software better.

Cons

Not being able to use the same part number from different vendors. Persona allows you to have the same number from different vendors it just opens a screen that you chose which vendor part you wanted.****(This issue was resolved)- when you put a motor in multiple WO for same customer and you need to quickly look up the order you have to have the WO# because it does not list the motor numbers in look up it only lists models. if you have a motor only it should be listed in the quick look up also. Not being able to delete a line- if you punch in the wrong part number then you can not delete from order. If i haven't saved the order yet I should be able to delete parts from it- I see this because of the parts number issue earlier mentioned. When a unit sales to a customer the unit should be automatically added to them as a unit so when it comes in for service it shouldn't have to duplicated into that part of the system.

Pros

We implemented this system at the beginning of the year and it has just helped so much. With having multiple locations we can view stock at each individual store as well as company wide. Our technicians now have an easier time locating work orders. Finding parts in our store has never been easier.

Cons

We are a Canadian company and there is no option to auto populate Canadian Postal codes. Every time we put one in it pops up with a warning that address can not be found with this zip code

Pros

What I like best is that I can easily make work orders and bill out jobs. Also, I can keep an eye on my inventory and export orders easily.

Cons

Taking physical inventory seems more complicated than it should be. Just saying....

Pros

The software truly helped us get organized and streamlined- you can easily see past services and records as well as track progress of current jobs.

Cons

Manually entering all the inventory- however this would need done with any program but this is very time consuming!

Pros

To be honest price, otherwise we would look at others.

Cons

Help with creating documents to be used

Pros

Its easy to use, very good customer support, its allowed us to be more efficient in our work routine. We only use two of their modules and have plenty of room for growth with BIT.

Cons

They only offer one credit card integration option.
Unable to attach a contract to an email.
If we have an outstanding invoice and changes need to be made, it takes an additional five to six steps to go in and add the additional items. Its not a quick and easy fix to complete it.

Pros

I like that bit is easy to use and for the most part well optimized. Creating invoices and entering products into inventory is easy to learn.

Cons

The calendar feature on bit is kind of difficult to use.

Pros

Equipment tracking from inventory, to sale to maintenance is good when used properly. Pre-installation training could be improved.

Cons

Reports , A/R functions, inventory maintenance. The developer should have consulted with someone in the accounting industry.

Pros

Easy of use, awesome support!!! Not a computer expert, works great for my buisiness.

Cons

I have none, this system works great and support has always fixed an issue that I create.

Pros

Ease of use and customer support have always been a key feature. We have fast turnaround on all support requests. We look at the support team at BiT as part of our team and all we have to do is make a quick phone call to get that support. BiT has offered the dealership a way to expand our data base and have quick turnaround on finance deals and over the counter sales. Inventory management has also been taken to the next level. Actually being able to see what parts we have in stock and what needs to be ordered has increase efficiency and saved money by not have too many overstock items.

Cons

Really not many cons, being web based can have issues with internet disruption but that very rarely occurs, mostly during major storms. Biggest thing we see is not being able to use the entire program, there are a lot of features we currently do not use but are working towards implementation.

Pros

accounting affects everything we do to navigate our business

Cons

Not anything that I can think of to navigate our business

Pros

invoicing and inventory management is easy to use and organize

Cons

some parts can be confusing very to contact support though

Pros

This software is very user friendly from the daily activities to the detailed accounting reports. The invoices for service are very professional looking and easy to read. Great product!

Cons

We have been using the software for about 2 months and have yet to find anything that we do not like about it.

Pros

The reports help the most with bookkeeping.

Cons

Wish there were other features available for my business. We need an online booking/calendar.

Pros

Parts inventory management / Integration with Quik books.

Cons

Customer scheduling is problematic. Cannot schedule existing estimates. Can only reference the estimate.
Lack of parts diagram integration for major suppliers that we deal with.

Pros

I use this software for everything now! I can complete DMV paperwork straight from this site, along with managing the inventory.

Cons

Set up was a bit much, but once it is setup its great

Pros

The bit system has allowed us to integrate our Boat Sales Service and retail store into one system. Plus it integrates with Quick books. Bit loaded all of our vendors and products into the system. Huge time savings!
We now have an accurate Inventory. Bit makes it easy. Pricing tabs allow us to make instant decisions in regard to profitability. I can see when pricing a boat all my costs and profit margin. Plus Bit support is outstanding! They respond very quickly, research issues and follow up with better ways of working with the system. Adapting to new software is hard but Bit makes is easy and painless.

Cons

The only reason I didn't give Bit 5 stars and "Ease of use" is because it's hard to adjust to new software. I's not a problem with them. I just have to go over it a couple of times. But the software support is happy to go over the same thing with me as many times as I need it.

Pros

Moving around the tabs and transfer to quickbooks with ease.

Cons

Certain features in editing Invoices and understanding and using packages.

Pros

When ever I need assistance from tech support, they are very knowledgeable and helpful. Most of the time there is zero wait time.

Cons

Their documentation is a bit sparse but the top notch tech support compensates for this.

Pros

The effectiveness and how easy it is to use.

Cons

I do not have any cons to say about BiT. It is easy to use.

Pros

Automatic backups, automatic import of parts pricefile updates. Easy to use, easy to customize to our individual needs.

Cons

Having to re-type user id switching between service and parts side, then again to open invoice or work order. Will not open cash register. When you have an existing customer and they have a change in address or phone #, if you update the info it will not transfer over until you get out of invoice and reopen it.

Pros

Ease of use. From manufacture price downloads to every day use. The work order program makes estimates easy and the interface with QuickBooks is great.

Cons

Custom reports are hard to build without tech service's help. On the plus side they are happy to help.

Pros

BIT is easy to use and you are always supported by their Team

Cons

One change they made on how to edit a deal takes a few more steps then before, but not hard to get use to.

Pros

Stable and reliable. BIT almost never crashes which is not the case with several of their competetors. The system is flexible enough to allow businesses to use it in the way that best suits them.

Cons

Major unit/Sales f&i module needs work. Sometimes we encounter issues with the system when it gets really busy. A great system for small to medium dealerships.

Pros

inventory management & work orders does what we basically need but know there is much more it can do but don't know how to implement. accounting is working fine.

Cons

report writing is very hard to do unless you have been taught and do it regularly. hard to learn new features as training is expensive and hard to get. user manuals to my knowledge are limited.

Pros

BiT is very simple to use and the customer support is unbelievably awesome. Always answer the phone and willing to help.

Cons

Did have a few glitches when getting set up but they did fix everything we had trouble with

Pros

easy to use, great support help, economical to get started with

Cons

that I cant delete unwanted deals, it needs to be more connected to other vendors , this may be vendors fault

Pros

Ease of use and trainability
Not having to assign inventory number to special order items
Ease of data entry

Cons

Rounding issues
Limitations surrounding use of quotes
Reports are not easy on the eyes
Having to exit work order for amounts to recalculate

Pros

Evolving and improving all aspects for ease of use. Take input seriously. Implement suggestions. User friendly for the most part.

Cons

Work Order number does not show while it is being created. Have to "print" to see the assigned number. Same thing with the date on a boat deal.

Pros

Ease of use and customer service. BIT does everything we need it to do to run our business more efficiently.

Cons

Accounting interface won't let us set it up like we need to for Quickbooks. Only other complaint would be the Lead system.