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About Kigo
Kigo, a Guesty Company is the answer to your every short-term rental business need. Kigo gives you a comprehensive suite of products that automates and simplifies your complex operational and hospitality-centric needs right out of the box.
Manage your property data, booking calendars, guest communications and much more with 360-degree visibility, so you can focus on generating more bookings while reducing operating costs and increasing efficiency. Key features include websites, operations, owner experience, channel manager, insurance and secure online payment processing.
Kigo comes with training & free webinars, as well as a dedicated implementation consultant who will make sure you are up and running. Kigo's comprehensive tools coupled with the expertise of Kigo staff help you maximize revenue and optimize your guest hospitality experience.
Kigo pricing
Kigo does not have a free version but does offer a free trial. Kigo paid version starts at USD 59.00/month.
Starting Price:
USD 59.00/month
Free Version:
No
Free trial:
Yes
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Kigo Reviews
Feature rating
5 reviews of 156
View all reviews
Boireau
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Review Source
1
Reviewed on 12/03/2016
Problem and problems with Kigo software
Dear Friends,
I would like to tell my experience with Kigo Software as it seems to be important to explain to the world my experience.
After make a subscription with kigo all went wrong and I wasn’t able to connect and synchronize my calendar kigo with the different platform like Flipkey, Airbnb, homeaway…
All my parameters were fine, but nobody answer me from the different platform to be able to finalize the synchronization.
I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months.
When I finally ask to stop my subscription because I wasn’t able to use this service ( and no one from Kigo were able to help me to synchronize my calendar with the different platform), I get a penalty of 500 USD.
At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing.
I know that few people around me have good experience with Kigo, but I had the experience that if it start wrong… all become worst and I spend a bit less than 900 euros (around 1000 usd) WITHOUT GET ANY BENEFIT.
After all, I asked the management to at least don’t ask me to pay any penalties as they didn’t provide me the service I was paying for and the answer : Sorry this is not possible!
I really recommend everybody to be careful with this company and better choose another channel manager with better ethical.
For more detail, don’t hesitate to contact me directly.
Thanks again
Pros
Nothing really good because we just get troubles and problems
Cons
I ask around 20 times the assistance of Kigo to help me and after 6 months without be able to synchronize my calendar I decide to stop this service because during that 6 months I paid each month around 60 Euros (54 Usd) for nothing. I didn’t get any service for the monthly fees I paid during 6 months.
At the end I paid 500 usd of penalty + 6 months of subscription… and all for nothing.
Graham
- Industry: Hospitality
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
4
Reviewed on 25/10/2018
Very expensive - old software
One more thing - to get support you need to speak to people in Barcelona so be prepared to pay the additional international call costs - no live chat exists
Pros
This is stable software - it works well and this is because it is an old legacy product. As such dont expect developements or progress, it is how it is and they are unwilling to risk breaking anything by changing anything. Take this as either a positive or a negative up to you. Personally it is the opposite of agile which is really where you need to be aiming for in the future.
Cons
One issue is they appear to have had to shoehorn in certain aspects maybe where channels etc have changed API - as such the interface is unintuitive and rather dated feeling.
The main reason I do not recommend this software is their charging model. They charge a percentage of all bookings (okay I guess) - even direct booking not via channels (still maybe ok I guess) - HOWEVER! They still charge their commission even on cancelled bookings!!!! Even direct cancelled bookings!! Eg if you have a large corporate multi month guest who decides to cancel well in advance you can end up paying hundreds/ thousands in fees. This is wholly unacceptable - AVOID
Response from Guesty
Dear Graham,
Thank you for your feedback. At Kigo, our goal is to serve our clients above all else, and it was with this in mind that we had decided to maintain the Kigo Legacy platform for the last 4 years, to accommodate our existing Kigo Legacy customers. However, since day 1 we informed all our customers that we wouldn't develop additional features to the old platform and we immediately removed the platform from sale. The Kigo Legacy solution hasn't been in the market since 2014. We focus all our efforts in our current Kigo platform which combines everything you need to run your business more effectively from a single solution. Our Nº1 mission is to provide a software that helps you grow and scales up seamlessly with your business. If you are ready to move to our innovative software, please know that we are committed to working together to provide you with the best experience possible.
Kind regards,
The Kigo Team
Replied 30/10/2018
Matthew
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
1
Reviewed on 22/12/2022
0 star for kigo and their rip off scams.
Negative. Wish I could give 0*
Pros
Not a single thing worked or functioned. Minimal training, embarrassing support.
Cons
Every single thing. Rude management and account managers, who nit only tell you they couldn't care less about your company, they prove it to you. I was genuinely shocked at how aware they are this software doesn't work, but bill you so far above and beyond what you signed and agreed to. When you question it, expect to be hung up on.
Tom
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 27/09/2018
Great company, real people
Pros
Been with them for going on 4 years now and although like all companies they had some growing pains but their ultra positive attitude and work ethic have really made a great product
Cons
Nothing really, they are adding news api’s and services all the time
Response from Guesty
Dear Tom,
Thank you for your kind words and for your trust. We'll keep working hard to make sure you stay a happy member of our family.
The Kigo team
Replied 12/11/2018
Roger
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 17/12/2018
Stable solution with ease of use
Pros
I have been using this software for 5 years and always appreciated the ease of use and the stable connection it has with a vast number of OTA's and distributors.
Cons
The software is less flexible than other solutions and modifications can hardly be implemented if not at a certain cost.
