About Guesty Lite












Guesty Lite pricing
Guesty Lite does not have a free version but does offer a free trial. Guesty Lite paid version starts at USD 16.00/month.
Alternatives to Guesty Lite
Guesty Lite Reviews
Feature rating

- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Simplifies our Business
Very good experience.
Pros
We love how its synchronized all our listings and made it easy for us to get reservations across platforms.
Cons
Sometimes the messaging might not sync a massage or sometimes it doesn't load the calendar or message center on mobile.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Transitioning from Jurny to Guesty
So far so very good, the technology is top of the line and the team behind it even more.
Pros
A full suite of services with great support staff, not only the technology is top of the line but the ease of configuration as well.
Also, Guesty is one of the very few companies offering a complete solution that includes guest communications
Cons
Nothing so far. As we move forward I am sure there will be things that will need to be addressed, specially as they continue integrating AI into the tool, but so far everything I have requested I have been satisfied
Response from Guesty
Hi Noel, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!
Thanks,
The Guesty Team
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
User Friendly
User friendly and one stop resource to manage your listing.
Pros
Guesty is a one stop resource to manage your Airbnb listings and save you time on using Mutiple resources. User friendly and easy to understand.
Cons
none that I can say at this time, I don't see any dislikes at this time.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Guesty: Overpromising, Under-delivering, and Unethical Billing Practices
My experience with Guesty has been extremely disappointing, especially considering my growing business. I started with 4 properties about 1.5 years ago, and now I manage 40. Throughout this period, I’ve tested several PMS solutions, including Hostaway, Lodgify, and Stays. While none are perfect, Guesty stands out for all the wrong reasons.
From the beginning, the sales team overpromised features that weren't even on their roadmap. They painted an unrealistic picture of the platform's capabilities, which led to my decision to move forward with them.
The onboarding process was even worse. The team stalled continuously, trying to gain time so they could start billing without delivering any of the promised functionalities. It was clear they were just dragging their feet to begin charging fees while making false assurances about system readiness.
When I tested a property integration with Airbnb, the support team falsely claimed that Airbnb was down. However, I was managing my 40 properties through another PMS, and everything was working perfectly with Airbnb, proving this excuse was not valid.
Despite knowing they had failed to deliver on their promises, Guesty charged me $1,000 for an onboarding that never happened. Worse, they billed my card $450 for three months, without authorization, while still failing to provide the promised services.
Comparing this with the other systems I tested, like Hostaway, Lodgify, and Stays, their issues were more related to support, but none were as deceptive or problematic as Guesty.
Pros
The layout of Guesty is visually appealing, but beyond that, I don’t have much positive to say.
Cons
> Sales team overpromises: They guarantee features that don’t exist and aren’t even on the roadmap.
> Onboarding team stalls: They try to buy time, delaying the setup process to start billing while still not delivering the promised functionalities.
> Support issues: When testing a property integration with Airbnb, they falsely claimed that Airbnb was down. Meanwhile, my other PMS, which manages 40 properties, worked perfectly fine with Airbnb.
> Unethical billing practices: Despite their failure to deliver, I was forced to pay a $1,000 onboarding fee (for services that never took place) and was also charged $450 for three months without my authorization, while they kept stalling, claiming they were preparing the system.
Response from Guesty
Hi Diego,
We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.
The Guesty Customer Experience Team
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
The best way to streamline comms with guesst and cleaners
An invaluable tool for str managers. Couldn't live without it
Pros
Unified messages and booking orchestration w guests and cleaners
Cons
Mobile app is a little slow and janky, but it gets the job done
Response from Guesty
Your review motivates us to keep innovating, Sam. We're excited to continue supporting your business endeavors.
Thanks,
The Guesty Customer Support Team