ADP TotalSource does not have a free version and does not offer a free trial.
RUN Powered by ADP
- Used Daily for 2+ years
Overall I am very happy with ADP.
Most of it is very user friendly. Payroll is very easy to submit and if I have a problem you can always call and speak with someone.
I really dislike the ireports, not user friendly at all.
Have a hard time finding the reports I need.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
A Decent Employee Portal With Room To Grow
ADP is a giant hub of employee information—tailored to your individual business. I like pulling up my employee records, checking pay stubs, or changing tax information either on my work browser or my cellphone. ADP offers some pretty neat benefits and discounts to ticketed services or entertainment including Disney, Universal, cell phone providers, tax programs, etc. Signing up for benefits one year makes it easier for following years as your elections remain saved for easy review.
The portal is rather bland and it can take a while to peruse the menus and find what you're looking for. It also can feel weird to use an online HR option versus having internal HR employees.
Response from ADP
Hi Matt. Thanks for taking the time to review TotalSource. We know it takes time and we appreciate your effort. We're so glad you've had a great experience overall! We appreciate your business and value your feedback. Feel free to reach out if we can assist with any training to better find what you're looking for within the platform.
- Industry: Music
- Company size: 51–200 Employees
- Used Daily for 1-5 months
ADP Total Source - Not worth the acclaimed accolades in their website
I would rate customer service/support a zero or "N/A" because I cannot rate something that does not exist. I stopped using the customer support ticket system shortly after I surpassed 10 open tickets with an average of 15-30 days of NO response whatsoever. In 4 months, I have not been able to use the background check process efficiently; I have not had anyone assigned to help me implement a performance review process; I have not been able to properly create a new hire checklist for onboarding of new hires, and I have not been able to properly have the paid time off accrual for one group of employees, for example. I have asked many times to give me the access to make the changes myself. I have met with executives, pleading my case. All I get is "we have escalated your request". Yet no action and no solution.
You are often encouraged to go to their knowledge base to figure things out on your own. I do not mind doing so. However, most of the articles are referring to prior versions of the system. So, the steps are incorrect or misleading, forcing me to ask again for clarity only to again get no response for weeks. Sometimes customer support responses are also incorrect.
I regret choosing ADP TotalSource. The best analogy I have is imagine purchasing a Ferrari with all the bells and whistles. However, you end up keeping it in the garage 80% of the time. The other 20% of the time the Ferrari is stuck in stop and go traffic with no access to an interstate.
Payroll can be processed smoothly. That's about it.
I have the Administrator role and I lead the implementation process in my organization. What I like the least about the software is that not even the Administrator role has access to do simple tasks such as: add a new reason for a pay change; change a paid time off accrual rule; create a simple way to communicate to an employee they received a change in their pay (you are forced to create an "event", where there are several unnecessary steps that makes the "event" take days to be completed; and create an onboarding task list.
- Industry: Maritime
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
ADP for Small Business
It was good at first, then started failing us a small business. Their support team were helpful and tried their best to accomodate our needs.
I loved that they were able to set up my employees with all their source deductions
Too many problems with the app not working for my employees and 0 hours showing up at the end of the pay cycle and I had to spend hours on the phone trying to fix it
Response from ADP
Hi Kelly, thank you for the review and the feedback. Please reach out to your HRBP and they would be happy to assist with any problems around the app that you are experiencing!
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 6-12 months
A HR Generalists Dream
I was with the company when we made the transition over ADP and it was a huge change but it made normal day to day tasks easier and especially helped with time off/ vacation pay, and benefit compliance.
I loved being able to keep track of all my employee payroll, time off, benefits and calendars in one place. I had been working with a much simpler software system before we made the transition and it was honestly like night and day. We had an issue with not being able to completely track employee time off so some employees were taking more vacation time than they had earned and with ADP it was so much easier to track all employee hours.
The only real complaint I have is the time it takes to complete certain tasks. I would rather it be careful and thorough but sometimes it can be time consuming