--- description: Review of Maitre'D Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Maitre'D | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Retail Inventory Management Software](/directory/30/inventory-management-software/software) > [Maitre'D](/software/421401/maitred) # Maitre'D Canonical: https://www.softwareadvice.com.au/software/421401/maitred Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/421401/maitred?page=2) > Maitre’D is a complete restaurant and hospitality POS and Back-Office solution trusted by tens of thousands of restaurants, hotels, bars, cafés, nightclubs and multi-location groups worldwide. Engineered for high-volume hospitality environments, it streamlines daily operations with fast order entry, efficient kitchen communication, centralized menu management and secure payment processing. With cloud-enabled reporting and mobile management tools, Maitre'D gives operators real-time visibility into sales, labour and performance metrics across one or many locations. This empowers management teams to improve speed of service, control costs and increase profitability. Maitre’D supports advanced kitchen management and analytics and can be deployed on fixed terminals as well as select tablet-based devices for tableside ordering workflows. Its integrated inventory capabilities help track stock levels, ingredient usage and food costs, with optional support for barcode scanning depending on hardware. Designed with chains and multi-unit operators in mind, Maitre’D connects front-of-house and Back-Office operations across locations, enabling consistent menu updates, standardized workflows and unified reporting. The system is compatible with a wide range of industry-standard POS hardware, supports multiple languages and currencies and offers reliable 24/7 support for uninterrupted operations. > > Verdict: Rated **3.6/5** by 37 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 37 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 2.9/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Payfacto - **Founded**: 1999 ## Commercial Context - **Starting Price**: CAD 149.00 - **Pricing model**: Flat Rate - **Pricing Details**: Maitre’D offers flexible, tier-based pricing designed to support restaurants of all sizes—from single-location operators to multi-site groups. Pricing is based on the number of POS terminals required per location. - 1 POS Terminal: $149/month - 2–4 POS Terminals: $249/month - 5–10 POS Terminals: $299/month - 11–20 POS Terminals: $399/month - 20+ Terminals: Custom pricing available upon request - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French - **Available Countries**: Canada, China, Japan, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Bar Tab Management - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Built-in Accounting - Cash Management - Clock In/Out - Cost Tracking - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customisable Branding - Customisable Categories - Data Import/Export - Delivery Management ## Integrations (11 total) - Amadeus Hotels - Deliverect - Deliveroo - Fourth - GGGolf - Hotello - Payfacto - ResDiary - SageData - Spoonity Loyalty & Gift Cards - Xero ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Retail Inventory Management Software](https://www.softwareadvice.com.au/directory/30/inventory-management-software/software) ## Related Categories - [Retail Inventory Management Software](https://www.softwareadvice.com.au/directory/30/inventory-management-software/software) - [Restaurant POS Systems](https://www.softwareadvice.com.au/directory/41/restaurant-pos-software/software) - [Bar POS Software](https://www.softwareadvice.com.au/directory/389/bar-pos-software/software) - [Mobile Point of Sale Systems](https://www.softwareadvice.com.au/directory/1400/mpos/software) - [Tablet POS Systems](https://www.softwareadvice.com.au/directory/1451/tablet-pos/software) ## Alternatives 1. 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[Rezku POS](https://www.softwareadvice.com.au/software/35046/rezku) — 4.7/5 (42 reviews) ## Reviews ### "Great if you need something out of the box" — 3.0/5 > **Keith** | *21 May 2018* > > **Pros**: This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems. > > **Cons**: At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions. ----- ### "Tech guys are awesome\!" — 4.0/5 > **Mary** | *13 March 2019* | Hospitality | Recommendation rating: 4.0/10 > > **Pros**: Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for. > > **Cons**: Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end. > > Great but a little difficult setting up for menu items. ----- ### "SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES" — 2.0/5 > **Scott** | *27 June 2017* | Restaurants | Recommendation rating: 5.0/10 > > **Pros**: It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen > > **Cons**: When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run\! > > I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen \& credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish \& Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see. ----- ### "fast and reliable, easy to use" — 5.0/5 > **Kenzo** | *5 June 2018* > > **Pros**: this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge. > > **Cons**: I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D ----- ### "No customer technical support, wait for ever for a call back" — 1.0/5 > **Derek** | *8 December 2018* | Restaurants > > **Pros**: We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised. > > **Cons**: The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous. > > They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/421401/maitred?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/421401/maitred) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data