---
description: Review of Concerto Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Concerto | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Concerto](/software/421660/concerto)

# Concerto

Canonical: https://www.softwareadvice.com.au/software/421660/concerto

> Concerto AI’s smart assistant is a front desk solution for small businesses, helping them bridge the gap between lead generation, customer engagement, and business operations to deliver an exceptional experience to customers while enabling leaders to make informed decisions and reduce operational costs.

The AI-driven software brings conversational automation, calendar syncing, personalized recommendations, unified inbox, and analytics to one place so businesses can delegate their staff to handle more complex work.

The solution also allows easy integration with existing systems and importing knowledge base so staff can pull information from the data to know their customers better. Unifying the conversations from various text and voice channels further simplifies interactions and adds to a seamless customer experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Concerto

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI/Machine Learning
- Automated Responses
- Chatbot
- Code-free Development
- Customisable Branding
- Intent Recognition
- Lead Capture
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot

## Integrations (5 total)

- Freshdesk
- Meevo
- Phorest
- ZENOTI
- Zapier

## Category

- [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software)

## Alternatives

1. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3058 reviews)
2. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24185 reviews)
3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1787 reviews)
4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews)
5. [Celoxis](https://www.softwareadvice.com.au/software/6434/celoxis) — 4.5/5 (551 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/421660/concerto)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/concerto-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/421660/concerto> |
| en-GB | <https://www.softwareadvice.co.uk/software/421660/concerto> |
| en-IE | <https://www.softwareadvice.ie/software/421660/concerto> |
| en-NZ | <https://www.softwareadvice.co.nz/software/421660/concerto> |

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