About Noble Suite

Noble Enterprise is a call center management solution suitable for businesses of all sizes. Key features include inbound, outbound and blended contact management, predictive dialing, skills-based call routing, digital recording and business intelligence (BI). It is available as a cloud-based, on-premise or hybrid solution. Noble offers a variety of dialing modes including predictive, preview, manual and messaging, and it can filter uncompleted calls and remove them from the agent queue. Users can set routing rules to define skills and set priorities, manage call overflows and support call blending. Managers can view the inbound queue, see real-time agent status and receive automated audio and visual alerts for service level compliance. Customer accounts can be set up with a variety of options including account ownership, payment processing, appointment setting, call transfers, softphone features, IVR menus, personalized messaging, software integration and more. Automated outbound messaging can be set up to inform customers about special offers, service reminders, welcome messages, renewal notices, collection calls, time-sensitive announcements and more.
Noble Suite Software - Inbound call
Noble Suite Software - Wallboard agent status
Noble Suite Software - Wallboard phone line status
Noble Suite Software - Inbound call - thumbnail
Noble Suite Software - Wallboard agent status - thumbnail
Noble Suite Software - Wallboard phone line status - thumbnail

Noble Suite pricing

Noble Suite does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
N/A

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Noble Suite Reviews

Feature rating

Value for Money
3.5
Functionality
4.5
Ease of Use
3.5
Customer Support
4.5
5 reviews of 12 View all reviews
Verified Reviewer
  • Industry: Education Management
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/11/2017

a world of options and choices to do almost anything you can imagine with a call center

Pros

The Noble solution suite offers nearly everything conceivable option across all functions of an integrated call center including ability to operate a variety of outbound campaign types, a seamless blending environment to optimize staffing to handle inbound demand and outbound needs. The agent screens offer a ton of options for dynamic customization based upon each record and loads of automation to remove repetitive tasks and reduce human error.

Cons

With so many options, it can be daunting at the beginning to begin to assess and document how to go about starting down the path towards system deployment. I highly recommend utilizing the Noble U classes ahead of time to learn how the system fits all the modules together and to begin to grasp all of the system's functionalities.

Verified Reviewer
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 15/05/2021

The easiest/most challenging contact center technology system

I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors.

The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core.

Pros

Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level.

The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails.

Cons

Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with.

Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity.

Mark L.
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
4
Ease of Use
1
Customer Support
3

3
Reviewed on 21/04/2021

Not the right software for small to medium sized businesses

Not good. The software does a ton but you will need a very large team with tons of experience to get this software up and running and to maintain it.

Pros

The software is extremely flexible. You can make it do almost anything you want.

Cons

Implementation is a nightmare. The implementation team doesn't seem to understand the various use cases and therefore aren't especially helpful in the design phase other than trying to expedite the timelines. I highly recommend that you have someone with a lot of experience on your own team prior to selecting this software. Otherwise just choose a different product. We had no such issues with our previous dialer. Maintenance is also a nightmare. Getting answers to the simplest questions can take forever.

John C.
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 26/04/2021

Noble Systems Review

Our experience has been good overall. Noble has been responsive to our needs.

Pros

I appreciate the systems ability to create what ever you want. Though that in itself can be a problem if you do not have a very clear understanding of what you want and how you want it to perform.

Cons

It would be nice if it played well with our CRM.

Bruce H.
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 30/09/2019

Noble Solution Suite

As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

Pros

Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Cons

Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

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