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description: Review of Dito CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Dito CRM | Reviews, Pricing & Demos - SoftwareAdvice AU
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# Dito CRM

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> Dito CRM is a customer relationship management software that helps businesses manage client data, campaigns, agenda, customer experiences, and more. Teams can concentrate and unify customer records, both in physical stores and eCommerce platforms. It allows administrators to segment consumers by specific groups, considering characteristics and purchasing behaviors. 

The platform enables managers to connect with different customer segments via personalized email marketing, SMS and push notifications. Operators can gain insight into marketing metrics such as delivery, opening, and click and financial metrics, including LTV and influenced revenue in a centralized dashboard. Additionally, the solution lets stakeholders conduct NPS and CSAT surveys to understand the perception of customers about the individual and global experiences when in contact with the brand.
> 
> Verdict: Rated **4.8/5** by 12 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 12 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Dito

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Dito for pricing details.
- **Target Audience**: 201–500, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Spanish
- **Available Countries**: Brazil

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Contact Database
- Contact Management
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Lead Management
- Marketing Automation
- Mobile Access

## Integrations (12 total)

- ERP CIGAM
- Google Analytics 360
- Linx
- Microsoft SQL Server
- Neomode
- Shopify
- TOTVS ERP
- Tiki
- Tray
- Twilio
- VTEX
- microvix

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)

## Related Categories

- [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software)
- [Marketing Analytics Software](https://www.softwareadvice.com.au/directory/1702/analytics-tools/software)
- [Online CRM Software](https://www.softwareadvice.com.au/directory/387/online-crm/software)
- [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software)
- [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software)

## Alternatives

1. [Google Analytics 360](https://www.softwareadvice.com.au/software/137155/google-analytics) — 4.7/5 (8089 reviews)
2. [Google Cloud](https://www.softwareadvice.com.au/software/172144/google-cloud-platform) — 4.7/5 (2262 reviews)
3. [Airtable](https://www.softwareadvice.com.au/software/205546/airtable) — 4.6/5 (2222 reviews)
4. [Tableau](https://www.softwareadvice.com.au/software/1940/tableau) — 4.6/5 (2348 reviews)
5. [Caspio](https://www.softwareadvice.com.au/software/129145/caspio) — 4.6/5 (249 reviews)

## Reviews

### "My experiene with Dito CRM" — 5.0/5

> **Victoria** | *18 February 2025* | Media Production | Recommendation rating: 9.0/10
> 
> **Pros**: Dito CRM integrates data from physical and online stores, making it very easy to track and compare the two.
> 
> **Cons**: Due to the extensive and complex features, it takes a while to get onboarded properly.

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### "Todas as funcionalidades em uma ferramenta de CRM" — 5.0/5

> **Luna** | *7 August 2023* | Apparel & Fashion | Recommendation rating: 4.0/10
> 
> **Pros**: Possibilidade de criar campanhas personalizadas, através de todos os canais, resultando em conversões muito mais expressivas.
> 
> **Cons**: Treinamento para lojistas que estão na ponta. Principalmente sobre o Dito Agenda.
> 
> Experiência muito boa, suporte claro e rápido.

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### "Avaliação sobre Dito CRM" — 5.0/5

> **Jovane** | *14 August 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: É possível trabalhar toda a jornada do cliente, reter os clientes ativos, reativar os inativos e incentivar a primeira compra de leads, também é possível trabalhar com diferentes canais de venda, SMS, E-mail, Push e WhatsApp
> 
> **Cons**: Até o momento não tínhamos integração com nosso APP, mas já está sendo ajustado, assim como algumas visões mais analíticas, que a Dito já está implementando\!
> 
> Muito boa, ótimo atendimento da CS, ferramenta muito fácil de utilizar, exponenciando nossa receita e a praticidade de trabalhar o relacionamento com o cliente.

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### "O melhor de todos\!" — 5.0/5

> **Mariana** | *1 September 2023* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: Praticamente tudo\! Todas as funcionalidades são de ótimo uso.
> 
> **Cons**: Apenas a dificuldade em aprender a fazer a segmentação.

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### "Dito na Reserva" — 5.0/5

> **Anne** | *7 August 2023* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: Praticidade do produto, agilidade para realizar tarefas, funcionalidades rápidas e atendimento impecável.
> 
> **Cons**: Alguns recursos sentimentos faltas e são bem importantes, como por exemplo, webpush notification, poder enviar imagem no webpush, integração com o APP.
> 
> Agilizou muito nosso dia a dia, atendimento é impecável e no geral, nos trouxe aumento significativo de receita.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/422150/dito-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/ai-marketing-tools/dito-crm-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/422150/dito-crm> |
| en-GB | <https://www.softwareadvice.co.uk/software/422150/dito-crm> |
| en-IE | <https://www.softwareadvice.ie/software/422150/dito-crm> |
| en-NZ | <https://www.softwareadvice.co.nz/software/422150/dito-crm> |

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