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About Lightspeed Restaurant
The one-stop restaurant platform built for ambitious hospitality professionals to make fast, data-driven decisions, serve more customers and maximise efficiency. Transform and unify your digital and physical operation through innovative features such as unified POS & payments, advanced insights, smart inventory management, accounting and much more. Build a thriving business and unlock the potential of your restaurant with Lightspeed.
Lightspeed Restaurant pricing
Lightspeed Restaurant does not have a free version but does offer a free trial. Lightspeed Restaurant paid version starts at $3.00/month.
Starting Price:
$3.00/month
See pricing details
Free Version:
No
Free trial:
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Lightspeed Restaurant Reviews
Feature rating
5 reviews of 208
View all reviews
Ondrej
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 14/04/2022
Best POS I've used
We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier.
Pros
The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production
Cons
API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.
Erin
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 07/04/2022
Take the plunge, get Lightspeed
Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.
Pros
Ease of use, ease of setup, always someone to help available 24/7
Cons
I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.
Alternatives Considered
Toast POSReasons for Switching to Lightspeed Restaurant
Better setup, better customer service, availability to add other services like online ordering and loyalty program
Jeff
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 17/11/2024
Lightspeed for hospitality
Perfect for hospitality and great for pulling reports
Pros
Fast integrarion and accurate reporting for stocked products
Cons
Sometimes it can take awhile to get a response from support
Hannah
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 10/09/2024
Not for us!
Overall the platform/epos does what it needs to do! We personally had constant connectivity issues between devices which they always try to lay blame elsewhere, which caused issues with kitchen printing and network printing in general. We installed a £5k new internet / network across one of the sites to resolve all and it did nothing to improve with 800mb speeds
We have several pubs / restaurants, and this was really not suited to our operations!
We also were not allowed to add a new site without using light speed payments at the new site with the epos which we didn’t want to do as they couldn’t match our current card machine rates. Therefore this resulted in the new site using a different epos, which we have now moved all the businesses too.
I don’t think it’s your worst option of an epos, but for someone with a small operation such as ours with a couple pub/restaurant sites, this is not the epos for you!
Pros
A lot of features and reporting - integrates well. Nice user interface and design for staff
Cons
I found the system overall too much, everything was just harder than it needed to be to set up, harder than it needed to be on the back offfice, inventory was far more complicated than it needed to be, reports covered everything but were also just a little too meticulous at the same time that it was counter productive and just needed to provide the information needed.
Alternatives Considered
Toast POSReasons for Choosing Lightspeed Restaurant
For a better service and epos provider with less issues and better connectivitySwitched From
Epos NowReasons for Switching to Lightspeed Restaurant
Features and user interface looked good! Highly recommended online
Malcolm
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 08/02/2021
Choose Lightspeed!
Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.
Pros
We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.
Cons
First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.
