About Sprout Social









Sprout Social pricing
Sprout Social does not have a free version but does offer a free trial. Sprout Social paid version starts at USD 249.00/month.
Alternatives to Sprout Social
Sprout Social Reviews
Feature rating

- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
My favorite social media management app for 8 years
Great experience with Sprout. Their customer service is quick to respond and resolve issues.
Pros
It's stood the test of time. Overall I like the smart inbox, reporting, and scheduling options.
Cons
The interactivity/messaging collaboration between teammates. I feel like it could improve.
Alternatives Considered
HootsuiteReasons for Switching to Sprout Social
At the time of decision, loved the UX and smart inbox of Sprout over Hootsuite.- Industry: Primary/Secondary Education
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Research the value against competitors
After trying multiple tools, Sprout has been a slight leader in the sector for us but you definitely pay for it.
Pros
The scheduling tools are very easy to use in the publishing area and the ability to use Groups is a nice touch.
Cons
Very expensive with other products on the market.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Outdated - doing less, charging more, terrible contracts
Outdated provider with cut back support staff but charging more for less. They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars. Sprout got rid of our account manager and AU support teams, without telling us - we've been ghosted since before our contract was due to auto renew. So any questions around whether our plan was still the right level, if we needed the extras we were upsold, went unanswered. Despite breaching contract and taking away the local rep (which was the selling point) - they're refusing to terminate the contract until rollover time again. So obtuse, despite years of taking our money, so now lawyers are getting called in.
Pros
They are relatively easy to use with some handy in built reports
Cons
Cut back support staff - got rid of our account manager and AU support teams, without telling us
Auto renew annual contracts and despite us trying to contact our rep to review our needs and being ghosted, they refused to revisit this
They are no longer leaders in the space, look at the newer options - they offer better features and value for dollars
Response from Sprout Social
I apologize for the issues you've experienced with Sprout Social. I understand that lack of support can be frustrating, and we strive to offer strong support and communication with our customers. If you have any other concerns you'd like to chat with our team about, please feel free to reach out to us.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
There’s no way any of these 5 star reviews are genuine
If you’re an agency that is looking to destroy your bottom line, pass on expensive unnecessary costs to your clients and be locked in to a service that cares about nothing except squeezing every dime out of your business, Sprout Social is definitely the social media management platform for you!
Pros
The pros? I suppose the posting workflow is good, as good as other platforms that are 10% of the cost. A lot of the “features” that I was promised when they locked me into a year contract with high pressure sales ended up being features that either don’t work very well or are actually kept behind massive pay walls. You’ll have to remortgage your house to get the full functionality out of Sprout.
Cons
Where do I even start. 1. To send approval requests to clients, you have to add them as an additional user… EVERY SINGLE additional user is a $499 PER MONTH. I was promised that external approved were free, so sending approval requests to clients would not cost extra, they never mentioned that you’re only allowed 3 external approved for THE ENTIRE ACCOUNT. They pressured me into signing a contract and sold me a bunch of lies.
I don’t even find the platform very intuitive. Not only that I find the features are lackluster, I have used other platforms that are a fraction of the cost with a more intuitive UI and pretty much the same features.
Reasons for Choosing Sprout Social
Because a sales rep convinced me that Sprout was far superior and worth the massive extra cost in the long run. Worst decision I’ve made in a long timeSwitched From
PlanableReasons for Switching to Sprout Social
Because I fell for their marketing, false reviews and high pressure sales tactics
- Industry: Publishing
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Great option for medium -large organizations
Overall we really like what Sprout Social has to offer. It's been one of the best social SAAS services I've used.
Pros
The reports and UI are what I like the most.
Cons
We were priced out of the service. We like it but can't afford it.
Reasons for Choosing Sprout Social
Price and ease of use. We always listen to what our employees want and prefer using... For the most part.Reasons for Switching to Sprout Social
It wasn't a final choice, we've been testing several services. Sprout Social seems to be one of the best and we'll probably stick to it for a while.Response from Sprout Social
It's great to hear the Reporting and UI are beneficial to you. We strive to make our platform user-friendly, so it's great to hear you appreciate the ease of use. Thank you for choosing Sprout Social!