--- description: Review of CallSource Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CallSource | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [CallSource](/software/423763/calltrack) # CallSource Canonical: https://www.softwareadvice.com.au/software/423763/calltrack Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/423763/calltrack?page=2) > CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights. Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume. Additionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request. > > Verdict: Rated **4.4/5** by 195 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 195 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CallSource - **Location**: Westlake Village, US - **Founded**: 1991 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing Details**: Contact CallSource for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Archiving & Retention - Automated Responses - CRM - Call Monitoring - Call Recording - Call Routing - Call Tracking - Call Tracking Metrics - Caller ID - Campaign Analytics - Campaign Management - Conversion Tracking - Dashboard - Event Triggered Actions - IVR - Key Performance Indicators - Keyword Tracking ## Integrations (3 total) - 3CX - Clarity Connect - Five9 ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) - [Reputation Management Software](https://www.softwareadvice.com.au/directory/4509/reputation-management/software) - [Call Recording Software](https://www.softwareadvice.com.au/directory/1718/call-recording/software) - [Review Management Software](https://www.softwareadvice.com.au/directory/4285/review-management/software) - [Business Performance Management Software](https://www.softwareadvice.com.au/directory/4579/business-performance-management/software) ## Alternatives 1. [Weave](https://www.softwareadvice.com.au/software/158992/weave) — 4.3/5 (668 reviews) 2. [Merchant Centric](https://www.softwareadvice.com.au/software/335578/merchantcentric) — 4.8/5 (11 reviews) 3. [TrueReview](https://www.softwareadvice.com.au/software/193489/truereview) — 5.0/5 (150 reviews) 4. [Brand24](https://www.softwareadvice.com.au/software/24347/brand24) — 4.7/5 (254 reviews) 5. [Superchat](https://www.softwareadvice.com.au/software/252687/superchat) — 4.8/5 (282 reviews) ## Reviews ### "The customer support is amazing" — 5.0/5 > **Verified Reviewer** | *14 August 2019* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: I really like the customer representative...she is very nice and a wonderful coach. > > **Cons**: The only complaint I have is that there is nothing to complain about. > > Love it\! ----- ### "Just the tools our clients need, at a great value, with unparalleled support\!" — 5.0/5 > **Frank** | *15 August 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The CallSource solution is easy to administer, implement and use for our clients. We find that it provides the greatest value in the marketplace for the services they provide when compared to any competitors. Plus, their support team is first class... always easy to contact and always available to help. We highly recommend CallSource for your call tracking needs. > > **Cons**: There are many different call services available today where clients can buy all sorts of bells and whistles. All of that sounds great in a sales pitch, but what is really needed? What is a dealership going to actually use? We find that the capabilities of the CallSource product meets the needs of 90% of the dealerships we represent at the best price and best value in the marketplace. What do we like least? Maybe that they don't have any competitors at the level of service and price they provide. > > In a world of "make the most off a client" we feel that CallSource is an exception in that they work with us to provide the most cost effective solutions for our clients. And, where other companies cut back on support, CallSource support is always readily available to help implement a solution or solve an opportunity. Plus, their sales team has credibility in standing behind what they sell. Great company with a great product\! ----- ### "Real Estate issue with Call Source" — 3.0/5 > **Laurel** | *29 August 2019* | Real Estate | Recommendation rating: 3.0/10 > > **Pros**: Your team. The set up and ongoing support are outstanding > > **Cons**: The extra shields put in the system that dramatically effect the callers experience. The two shields we had to turn off are the "this call is being recorded" and the call shield as it was blocking spam and legitimate numbers. Callsource seems to be designed for Call Centers or companies receiving many calls > > We are a St. Regis Residence - a very exclusive offering. Our phone greeting and prospective buyer experience from start to finish is extremely important. The Callsource system was not reflective of our brand. We had to turn two filters off in your system. The first was your this call is being recorded message and actually recording the call which lengthened the greeting. We have 1 receptionist and 2 Sales Directors. We do not need to record calls for quality assurance. The second filter was the Call Shield which added additional time to the greeter by asking the caller to press 1 if they are and existing customer and 2 if they are new. All of our callers using a Callsource number are new customers so this message was very confusing. Also, the Callshield was playing this message randomly to legitimate phone numbers. We tested it on several phones. Now we reached 325 minutes this month without any current advertising using Callsource numbers. I was told that it is spam callers getting caught in the system with calls lasting up to 37 minutes. That makes no sense. We have yet to get one real call coming through a Callsource number. As a result we will be canceling the service. It just doesn't work for us. ----- ### "Great Product\!" — 5.0/5 > **Anastasia** | *29 August 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads. > > **Cons**: One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours. > > Overall, we have had a great experience with the company. ----- ### "Challenged - Errors" — 5.0/5 > **Valerie** | *14 August 2019* | Research | Recommendation rating: 6.0/10 > > **Pros**: It is intuitive. It is easy to get around and is just plain logical. > > **Cons**: It feels like the software is fine, its just the human aspect that is challenging, the way things are set up or not set up. The response and the response time. > > The service has been challenging, one year we were overcharged by 30%, another year, we had over 10 % of our numbers ringing to the wrong lines, lines ending to late and getting charged more, lines getting cut off to early. See the list below for more: Telephone lines not working When we get a new rep for Call Source there are issues, so our client ends up feeling it For example last month the phone rang at our location instead of to the voice mail as it was supposed to. Billing has been a challenge, over charged on several occasions ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/423763/calltrack?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/423763/calltrack) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data