--- description: Review of Cisco Finesse Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cisco Finesse | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Cisco Finesse](/software/424125/cisco-finesse) # Cisco Finesse Canonical: https://www.softwareadvice.com.au/software/424125/cisco-finesse Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/424125/cisco-finesse?page=2) > Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, live chat, and silencing capabilities for agents who are not available to handle customer inquiries. In addition, Cisco Finesse provides advanced analytics to understand agent behavoirs pertaining to queue metrics such as quickest response time and longest queue time. > > Verdict: Rated **4.9/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 11 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing Details**: Please contact Cisco for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Agent Interface - Alerts/Notifications - Automated Routing - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Chatbot - Collaboration Tools - Customer Experience Management - Customer History - Customizable Reports - Dashboard - Email Management ## Integrations (1 total) - Cisco Unified Communications Manager ## Support Options - Email/Help Desk - FAQs/Forum ## Category - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Team Communication Software](https://www.softwareadvice.com.au/directory/4594/team-communication/software) - [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software) ## Alternatives 1. 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It allows multiple departments and teams to be set up in the call center queue to take various calls from clients in either an office or work-from-home environment. > > **Cons**: Not much to dislike overall. It meets all of our needs from cost and functionality standpoints. > > We've had a great experience while using Finesse. That goes from the administrative side down to the end users who take calls daily using this platform. ----- ### "Finesse review" — 5.0/5 > **Nathaniel** | *4 May 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Allows me to see active teammates and helps with logging my calls. > > **Cons**: Can be finicky and randomly disconnect from the phone app not tracking any calls. ----- ### "Cisco finesse" — 5.0/5 > **Farid** | *15 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is clean and user-friendly, making it easy for agents to manage calls, chats, and other tasks efficiently. > > **Cons**: Cisco Finesse can be expensive for smaller organizations, especially when factoring in licensing and potential infrastructure costs ----- ### "Cisco finesse review" — 5.0/5 > **Vishal** | *9 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Cisco Finesse is highly appreciated for its user-friendly interface tailored to contact center environments. > > **Cons**: Cisco finesse can be more improve by upgrading its api ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/424125/cisco-finesse?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/424125/cisco-finesse) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data