--- description: Review of ServiceChannel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceChannel | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Enterprise Accounting Software](/directory/4001/enterprise/software) > [ServiceChannel](/software/4256/servicechannel) # ServiceChannel Canonical: https://www.softwareadvice.com.au/software/4256/servicechannel Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/4256/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. With a simple process for requesting service, you can keep your locations in top-notch shape and keep your customers happy. By automating the work order process, you can focus on serving customers while keeping your business running smoothly and proactively. Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retailers, grocery, restaurants, convenience stores, healthcare chains, banks, storage, and fitness clubs. With our network of proven service providers, you can get work done faster and at a lower cost. And with our managed services, we help with day-to-day management of work orders and providers, so your team can focus on customers. By keeping your locations looking like they did on opening day, ServiceChannel helps you grow without limits. > > Verdict: Rated **4.5/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 130 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Accounting - Asset Assignment - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Checklists ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Enterprise Accounting Software](https://www.softwareadvice.com.au/directory/4001/enterprise/software) ## Related Categories - [Enterprise Accounting Software](https://www.softwareadvice.com.au/directory/4001/enterprise/software) - [Asset Tracking Software](https://www.softwareadvice.com.au/directory/1560/asset-tracking/software) - [Contractor Management Software](https://www.softwareadvice.com.au/directory/32/general-contractor-software/software) - [CMMS Software](https://www.softwareadvice.com.au/directory/441/web-based/software) - [Work Order Software](https://www.softwareadvice.com.au/directory/500/work-order/software) ## Alternatives 1. [MaintainX](https://www.softwareadvice.com.au/software/116409/maintainx) — 4.8/5 (1005 reviews) 2. [Limble](https://www.softwareadvice.com.au/software/34626/limblecmms) — 4.8/5 (738 reviews) 3. [Fracttal One](https://www.softwareadvice.com.au/software/413016/fracttal) — 4.6/5 (1773 reviews) 4. [Fiix](https://www.softwareadvice.com.au/software/29229/fiix) — 4.5/5 (628 reviews) 5. [UpKeep](https://www.softwareadvice.com.au/software/58398/upkeep) — 4.6/5 (1321 reviews) ## Reviews ### "ServiceChannel Vendor Review" — 5.0/5 > **Pete** | *10 February 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. > > **Cons**: At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. > > ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. ----- ### "One Stop Shop" — 5.0/5 > **Chelsie** | *25 March 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. > > **Cons**: There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 March 2025* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Cons**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Silvia** | *26 February 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. > > **Cons**: It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. > > Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. ----- ### "Best platform for Luxury Retail clients" — 5.0/5 > **Teresa** | *23 February 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently. > > **Cons**: The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day. > > Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/4256/servicechannel?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/4256/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data