--- description: Review of Microcall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Microcall | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Business Intelligence (BI) Tools](/directory/4336/bi/software) > [Microcall](/software/426429/microcall) # Microcall Canonical: https://www.softwareadvice.com.au/software/426429/microcall Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/426429/microcall?page=2) > Microcall is a unified call analytics solution that helps organizations analyze and clarify complicated voice data by producing easy-to-visualize dashboards to improve employee productivity, manage the voice infrastructure, troubleshoot voice issues, reduce expenses, and improve operational efficiency. Microcall helps users streamline employee management and the voice infrastructure by providing cradle-to-grave searches and ad-hoc reports, real-time alerts for notification of SIP capacity issues, improper routing, voice usage irregularities, customer service levels, increased expenses, toll fraud, as well as dashboards for employee abuse and misuses. Microcall integrates with all on-premises and cloud-based voice solutions including Cisco, Microsoft Teams, Avaya, Webex and all Session Border Controllers. > > Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 18 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Micro-Tel - **Founded**: 1979 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact Micro-Tel for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Analytics - Audit Management - Billing for Voice - By-Extension Reporting - Call Center Management - Call Duration - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Tracking ## Integrations (13 total) - 3CX - Accession Communicator - Asterisk - Avaya UCaaS - Cisco Unified Communications Manager - Five9 - GoTo Meeting - Jive - Microsoft Teams - Oracle PeopleSoft - Unify Unified Communications - Webex Suite - Zoom Workplace ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) ## Related Categories - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [Call Accounting Software](https://www.softwareadvice.com.au/directory/4743/call-accounting/software) - [Key Performance Indicator (KPI) Software](https://www.softwareadvice.com.au/directory/1738/kpi/software) - [Data Collection Software](https://www.softwareadvice.com.au/directory/4339/data-collection/software) ## Alternatives 1. [Phonexa](https://www.softwareadvice.com.au/software/168067/phonexa-call-logic) — 5.0/5 (75 reviews) 2. [ZIWO](https://www.softwareadvice.com.au/software/52205/ziwo) — 4.7/5 (108 reviews) 3. [Cisco CDR Reporting & Analytics](https://www.softwareadvice.com.au/software/436470/cisco-cdr-reporting-and-analytics) — 5.0/5 (3 reviews) 4. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 5. [Tableau](https://www.softwareadvice.com.au/software/1940/tableau) — 4.6/5 (2348 reviews) ## Reviews ### "Reporting at a new level" — 5.0/5 > **Elena** | *15 September 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: The software makes all call activities of the institution or business visible. It tracks any kinds of calls: abandoned, terminated, longer, and international. Access to some critical data (harassing calls or threats) gets easy. The school's security can capture and handle them the moment they occur. The calls for admission and recruitment might help the managers to make accurate decisions, even on the fly. The most impactful feature is the Report generator. It creates and saves unlimited reports on the Dashboard, then distributes them via email or screen automatically. In addition, the Dashboard autorefresh with new data within seconds. The Windows authentification feature assists in making the information accessible to all the employees. And finally, cost reduction is possible after the call patterns analysis and proper planning. > > **Cons**: There is no trial option for the clients to find out whether the product meets their expectations and needs or not. Instead, they might attend the company's training webinars and get familiar with the Microcall functionality (for new users) or explore the new features added regularly (for experienced users). Also, it may be expensive for schools, given their limited budgets and the difficulties headteachers face to provide external funding. > > This product can be used in schools, colleges, and small businesses for tracking administrative and emergency calls. It visualizes and analyzes voice data in real time. Also, it works on different platforms, such as Zoom, MS Teams, WebEx, and Skype for business. Managers can control company's remote work in aspects related to voice traffic. It includes tackling clients' complaints and inquires (from cradle-to-grave), or monitoring employees' activity (daily/weekly/monthly) via the interactive dashboards. ----- ### "Supports our capacity planning by providing evidence" — 4.0/5 > **Emma** | *21 April 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: Microcall was useful because it provided outbound call patterns for the company by region and department. It helped in determining which units were utilizing most of the long-distance charges, and made changes concerning routing of calls based on the numbers. > > **Cons**: A problem occurred in Synchronization of Call logs of one of our session border controllers. It needed a patch and restart to bring the full visibility after some period, which needed support assistance. ----- ### "Outstanding customer support" — 3.0/5 > **Verified Reviewer** | *19 April 2019* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The reports are accurate, detailed, and easy to read. Overall the program is pretty user-friendly - but if the user has any issues, their customer support is great. There is no question too big or too small for MicroCall's knowledgeable Support Team. I've had to contact them many times and they are always fantastic. > > **Cons**: The software itself is a big clunky and the appearance is somewhat outdated. ----- ### "Optimise performance of the voice networks through analysis" — 5.0/5 > **OMAR** | *21 April 2025* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: I most appreciate the Microcall’s call tracking for the mix of vendors that we are using. It was used to monitor the usage of our legacy PBX system and usage of UCaaS from Zoom which for the purpose of the migration provided detailed splits which proved useful. > > **Cons**: I observed that, depending on the report’s duration and number of years, there is a delay in getting the real-time data. ----- ### "Great product, good value\!" — 4.0/5 > **Lyneta** | *19 December 2024* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: Good Features - and analyzes the calls very well\! > > **Cons**: A trail option would have been nice so it could be tested to see if it suited our needs. > > Easy to use - and provides the services required ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/426429/microcall?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/426429/microcall) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data