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description: Review of Deepser Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Deepser | Reviews, Pricing & Demos - SoftwareAdvice AU
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Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/4135/psa/software) > [Deepser](/software/426975/deepser)

# Deepser

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> Deepser is an ITSM software that allows businesses to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Service Desk, Flow, CMDB, ITAM, CRM, Project, Service Catalog, Customer Satisfaction, Offers, Warehouse and Inventory Management,  and more. Service Levels, escalation rules, multiple calendars, multi-tenant are just some of the features offered and available in all licensing options. 

It is an essential resource to manage requests addressed to the various offices, keep an inventory of all company resources, manage contracts and relationships with clients and suppliers. Deepser allows rapid implementation and various integrations, thanks to the API. It is convenient and deployed on the cloud and on-premise.  Deeper supports not only IT departments but also serves HR, Sales, Facility and Logistics ones. Thanks to the nature of the platform, it can be used by all industries.
> 
> Verdict: Rated **4.6/5** by 56 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 56 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deepser
- **Location**: Schio, Italy
- **Founded**: 2017

## Commercial Context

- **Starting Price**: USD 35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Deepser offers a free 14-day trial. 
Please contact Deepser for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (On-Premise)
- **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Responses
- Automated Routing
- Barcode/Ticket Scanning
- Billing & Invoicing
- CMDB
- CRM
- Calendar Management
- Catalog Management
- Change Management

## Integrations (21 total)

- 3CX
- AnyDesk
- CTI
- Connect
- Datto RMM
- Google Calendar
- LDAP Manager
- Mailchimp
- ManageEngine OpManager
- Microsoft 365
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Teams
- Ninja

... and 6 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Professional Services Automation Software](https://www.softwareadvice.com.au/directory/4135/psa/software)

## Related Categories

- [Professional Services Automation Software](https://www.softwareadvice.com.au/directory/4135/psa/software)
- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.softwareadvice.com.au/software/110247/freshdesk) — 4.5/5 (3408 reviews)
3. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)

## Reviews

### "ottimo prodotto con molte funzionalità" — 5.0/5

> **valentina** | *10 November 2025* | Computer Networking | Recommendation rating: 8.0/10
> 
> **Pros**: molte funzionalità utili per il nostro lavoro 
facilità d'uso per gli utenti finali e molto completo nei moduli presenti
> 
> **Cons**: abbastanza complicato nella programmazione. non è così intuitivo configurarlo
c'è bisogno di un pacchetto ore sempre disponibile.
> 
> complessivamente esperienza positiva , ci ha semplificato notevolemente il nostro lavoro giornaliero.

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### "Best buy\! Un ottimo Prodotto" — 5.0/5

> **Ruggiero** | *18 October 2024* | Government Administration | Recommendation rating: 10.0/10
> 
> **Pros**: Il prodotto è molto versatile, implementa già funzionalità aggiuntive molto utili, non solo per i sistemi informativi
> 
> **Cons**: Attualmente a mio avviso manca solo una App mobile; il software è web-responsive ma per la gestione degli interventi tecnici esterni potrebbe essere più comoda una app dedicata.
> 
> Sono ormai più di due anni che ho implementato Deepser nelle procedure aziendali e sono molto soddisfatto; inoltre dovendo gestire le interazioni con software di ticketing di alcuni clienti, mi sembra che Deepser sia molto più funzionale di software molto più commerciali e diffusi, incluse alcune soluzioni open-source.

-----

### "La scelta fatta anni fa si è dimostrata vincente\!" — 4.0/5

> **Fabrizio** | *10 October 2024* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: Estrema personalizzabilità\! da quando l'abbiamo scoperto è cresciuto in modo esponenziale aggiungendo moduli e nuove funzionalità.
L'assistenza è sempre tempestiva.
> 
> **Cons**: I prezzi sono aumentati.
L'usabilità su smartphone è piuttosto scadente
> 
> Ci abbiamo basato il supporto ai clienti, attivando i ticket, ma in realtà può fare molto altro, usando le API è possibile arricchire le informazioni che offriamo e profilare il cliente in modo da agevolare le risposte.

-----

### "Ticketing, CMDB, CRM e molto altro" — 5.0/5

> **Daniel** | *10 October 2024* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: La possibilità di personalizzazione, l'inserimento degli articoli, l'implementazione di nuove soluzioni. È possibile modificarlo anche in autonomia, fino ad un certo punto.
> 
> **Cons**: Ancora un po' macchinoso per alcuni aspetti, ma con la personalizzazione è possibile far fronte ad ogni esigenza
> 
> Ottima, supporto e prontezza da parte del team

-----

### "Un software di Help Desk completo e flessibile" — 4.0/5

> **Giovanni** | *10 October 2024* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Mi è piaciuto molto il CRM integrato, la gestione di chat, l'integrazione con Teamviewer e le possibilità di gestione di flussi e survey in un unico prodotto.
> 
> **Cons**: La creazione di campi aggiuntivi è limitata in tipologia e funzionalità, la parte formativa in solo inglese non aiuta e lo strumento utilizzato non aiuta un approccio strutturato.
> 
> Stiamo implementandolo ed è presto per un giudizio complessivo

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/426975/deepser)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/426975/deepser> |
| en | <https://www.softwareadvice.com/service-desk/deepser-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/426975/deepser> |
| en-GB | <https://www.softwareadvice.co.uk/software/426975/deepser> |
| en-IE | <https://www.softwareadvice.ie/software/426975/deepser> |
| en-NZ | <https://www.softwareadvice.co.nz/software/426975/deepser> |

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