Paychex Flex

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About Paychex Flex

Paychex Flex is a human capital management solution that's designed using web-based modular technology and a dedicated service center to help meet the HR needs of employers of any size and industry. With a single login, users can manage applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling, and automatic compliance testing. Additionally, Paychex provides 24/7 support through HR professionals along with payroll specialists and licensed agents to help guide businesses through the recruiting and applicant tracking (ATS), onboarding, benefits administration, and payroll process. Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across customizable applications. Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity. The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.
Paychex Flex Software - Paychex Payroll View
Paychex Flex Software - Paychex Admin Dashboard
Paychex Flex Software - Paychex Hiring
Paychex Flex Software - Paychex TAA
Paychex Flex Software - Paychex Personnel Tracking
Paychex Flex Software - Paychex Benefits
Paychex Flex Software - Paychex Payroll View - thumbnail
Paychex Flex Software - Paychex Admin Dashboard - thumbnail
Paychex Flex Software - Paychex Hiring - thumbnail
Paychex Flex Software - Paychex TAA - thumbnail
Paychex Flex Software - Paychex Personnel Tracking - thumbnail
Paychex Flex Software - Paychex Benefits - thumbnail

Paychex Flex pricing

Paychex Flex does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to Paychex Flex

monday.com

monday.com is an award-winning work and project management platform that helps teams of all sizes plan, prioritize,...

BambooHR

Instead of using fragmented spreadsheets, limited or clunky software, and physical paper, BambooHR helps you centralize...
Paycor empowers leaders to build winning teams. Paycor’s human capital management (HCM) platform modernizes every...

QuickBooks Time

QuickBooks Time is a cloud-based time tracking solution that helps owners and managers keep track of employees in...

Dayforce HCM

Dayforce makes work life better. Everything we do as a global leader in HCM technology is focused on improving work for...

UKG Ready

Designed for small businesses where everyone wears multiple hats, UKG Ready® is the all-in-one HR solution that guides...

Paychex Flex Reviews

Feature rating

Value for Money
4.0
Functionality
4.1
Ease of Use
4.1
Customer Support
3.9
5 reviews of 1,547 View all reviews
Steven R
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/06/2021

Calm in a sea of changing regulations

We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.

Pros

The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.

Cons

At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.

Alternatives Considered

Payroll Relief

Reasons for Choosing Paychex Flex

ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.

Switched From

RUN Powered by ADP

Reasons for Switching to Paychex Flex

We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.
Liz
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 02/01/2024

Small Theater

I plan to stay with paychex forever unless there is a change in service, price or features.

Pros

Ease of use, great customer service, convenient add-ons like 401k and QSEHRA

Cons

glitches that I have reported but persist for months on end.

Alex
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
1
Customer Support
1

1
Reviewed on 04/02/2024

scam business

Our small family business was offered a flat $33/month service all inclusive by their sales rep. At the end of the year we were charged a surprise over $100 for W2 and year end reports processing. Talking to our rep led to no resolution. Talking to the manager resulted in one time credit only. The following year in 2023 they started charging $85/month until we noticed and contacted them. The new rep. (they always change) promised to look into it; in trying to follow up the answer was "I applied for an adjustment", but after several attempts to follow up she just stopped answering, no credit was issued. Eventually we quit them and received a call from their "retention specialist" who could not help with the past charges, but offered future discounts. They keep trying to process ACH payments 2 months after quitting, good we notified our bank to ignore the attempts. What a mess, would never expect this from a US based company.

Pros

nothing there to like - bad interface, terrible customer support

Cons

dishonest customer treatment, no integrity in operation

Irma
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/12/2023

Paychex ROCKS

1000% Satisfied - they are the best in the industry!

Pros

One stop does it all - all calls answered day or night and even on weekends and holidays - have done it and they are amazing!

Cons

I wish Paychex had been introduced sooner

Alternatives Considered

Sage HR

Reasons for Choosing Paychex Flex

They were the worse in customer service - their product was not worth the money spent.

Reasons for Switching to Paychex Flex

We had used Business Works in the years past with no issues, just got extremely expensive to keep up. Sage is not MAC friendly
Malarkodi
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2024

Gateway to view your pay check..

Overall I am satisfied user to use the tool.

Pros

User friendly interface which helpsntocfetch details I want very easily.
Good customization options when I want to set my alerts and reminders.

Cons

As far as I didnt come across any second thoughts about paychex flex as it goes smooth to me.

Related categories