--- description: Review of CivicPlus SeeClickFix 311 CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CivicPlus SeeClickFix 311 CRM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/4318/issue-tracking/software) > [CivicPlus SeeClickFix 311 CRM](/software/428411/seeclickfix) # CivicPlus SeeClickFix 311 CRM Canonical: https://www.softwareadvice.com.au/software/428411/seeclickfix Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/428411/seeclickfix?page=2) > The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions. By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time \& resources. Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation. > > Verdict: Rated **4.4/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 46 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CivicPlus - **Location**: Manhattan, US - **Founded**: 2007 ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: Please contact CivicPlus for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Benchmarking - Budgeting/Forecasting - Campaign Management - Canned Responses - Case Management - Chat/Messaging - Code Enforcement - Collaboration Tools - Commenting/Notes ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) ## Related Categories - [Issue Tracking Software](https://www.softwareadvice.com.au/directory/4318/issue-tracking/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Public Works Software](https://www.softwareadvice.com.au/directory/4176/public-works/software) - [Government Software](https://www.softwareadvice.com.au/directory/4240/government/software) ## Alternatives 1. 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We love the app and have really enjoyed the interaction with our residents. > > **Cons**: There was a learning curve with our users and a bit of staff resistance, but once that was worked through, they are all on board and working right along with us. > > SeeClickFix staff are easy to work with and have not left us out here hanging if we run into issues. I know that I can count on them if I run into problems. Great team\! ----- ### "SeeClickFix is a great product" — 4.0/5 > **Christina** | *25 June 2020* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: SCF is great platform to help streamline internal processes and increase efficiencies. Electronic routing cuts out the middle person. > > **Cons**: The back end could use some cleaning up. Removing categories, sorting them, making changes to email responses, just more ease of use and more user control. The public facing side does create some confusion for people, particularly the location part, so that could be slightly simpler. > > Overall it is a fantastic product\! I highly recommend it and love that they have made positive changes to their reporting and other aspects of the platform. ----- ### "Processing Requests" — 3.0/5 > **Brenda** | *16 June 2020* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: I like the easy way you can process a request, enter information, location and it gives you the jurisdictions. > > **Cons**: It does not have a feature with the option to copy to a new request. > > Overall it is an easy quick tool for keeping records with current information internally or externally. ----- ### "Effective Software Program" — 4.0/5 > **Amber** | *22 June 2020* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: I like the automatic reporting system - the system allows our residents to stay informed throughout the process of a request, without requiring a significant amount of staff time. > > **Cons**: SeeClickFix used to supply a report that included the percentages of where the varying requests were generated from (smartphone, computer, etc.) along with some other important information that we used to supply to our Board of Directors. At this time, the report format is no longer available. > > Customer service is great and extremely responsive\! ----- ### "SeeClick Fix enables community members to be more ative in helping solve community issues ." — 5.0/5 > **Randy** | *10 June 2020* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Simple to use apps for the community Your employees are awesome \!\!\!\! They are always helpful and answer and question or solve problems I have had. > > **Cons**: I can not think of any off the top of my head. > > Great. The City of Newnan is excited that SeeClick Fix has improved the community and engaged our residents which allows for two-way, immediate and simple communication that allows them to be more involved in the care of their city . ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/428411/seeclickfix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/428411/seeclickfix) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data