--- description: Review of Item Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Item | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Shipping Software](/directory/531/shipping/software) > [Item](/software/429471/item) # Item Canonical: https://www.softwareadvice.com.au/software/429471/item Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/429471/item?page=2) > Item is a cloud-based solution that streamlines supply chain, order, and warehouse management. Real-time visibility is at the core of Item’s features, offering a comprehensive view of order statuses, warehouse activities, inventory levels, workforce efficiency, and equipment usage across all channels. Built for the fast-paced omnichannel environment, Item ensures visibility and control across sales channels, fulfillment flows, suppliers, geographies, and warehouse locations. It adapts quickly to demand shifts and exceptions. Item is available both in the cloud and on-premises, offering deployment flexibility to meet diverse business needs. Mobile Operation and Paperless Execution: Item eliminates inefficiencies caused by manual tracking and paper-based workflows. It supports various business models and location setups, integrating Android mobile devices for real-time warehouse operations. Operators receive dynamic task assignments and can execute receiving, picking, packing, and shipping with mobile ease. Designed for B2B and 3PL ecommerce, Item boosts accuracy, responsiveness, and paperless efficiency on the warehouse floor. Complete Visibility: Task results—order status updates, inventory movements, and fulfillment actions—are stored in real time, ensuring data accuracy. The system provides visibility into products, pallets, orders, tasks, and locations, including inbound and outbound workflows. Directed put-away ensures items are stored efficiently upon receipt. Productivity, Accuracy, and Control: Item connects client portals with internal systems to synchronize data across the order and warehouse lifecycle. From order intake and inventory receipt to fulfillment and return, Item ensures transparency and execution accuracy. Quality checks, system-guided slotting, and optimized picking workflows improve operational performance. Voice-directed picking enables hands-free execution for speed and safety. Inventory Accuracy and Slotting: Item offers full traceability by capturing product and order data at every stage. Users can view inventory by lot or serial number and drill into related transactions as needed. This supports compliance and reduces risk in regulated or complex environments. Key Capabilities: Item includes aging and activity tracking, serial number tracking, and cycle counting for inventory accuracy. These tools support lower safety stock levels and leaner operations. Its multi-channel OMS capabilities align upstream orders with downstream execution, improving visibility and fulfillment speed. Warehousing: Track inventory across multiple warehouses and virtual locations. Item’s hierarchical structure—including virtual location groups and bins—provides precise inventory views and supports flexible allocation and routing strategies. Cross-docking and zone-based picking enhance efficiency for high-volume operations. System Integrations: Item connects directly to ecommerce platforms, marketplaces, POS systems, shipping carriers, and ERPs. These integrations ensure real-time synchronization of orders, inventory, and shipping data, enabling centralized control and fast, accurate fulfillment. Return Management: Item streamlines returns through automated restocking and reallocation processes. Returned inventory can be routed back to active channels, outlet stores, or secondary marketplaces to recover value. Easy return flows improve customer satisfaction and reduce cycle time for reverse logistics. Dashboards and Performance Monitoring: Real-time dashboards help track labor performance, task progress, and fulfillment KPIs. Synthetic monitors and alerts flag delays and exceptions early. Teams can monitor order cycle times, identify bottlenecks, and drive ongoing optimization with actionable insights. Item unifies OMS and WMS capabilities into a flexible, scalable platform built for modern commerce. It empowers businesses to gain full control over inventory, fulfillment, and order performance > > Verdict: Rated **4.6/5** by 16 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 16 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Item ## Commercial Context - **Starting Price**: USD 833.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Canada, China, Japan, Mexico, Philippines, Taiwan, United States ## Features - 3PL Management - API - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Automated Scheduling - Barcoding/RFID - Batch Processing - Billing & Invoicing - Bills of Material - Client Portal - Cost Management - Cross Docking - Customer Database - Customer Management - Customizable Fields - Customizable Reports - Data Import/Export - Delivery Management ## Integrations (30 total) - Asana - BigCommerce - Buffer - Constant Contact - Easyship - FedEx Ship Manager - FreshBooks - Hootsuite - HubSpot CRM - Lime Connect - Mailchimp - Marketing 360 - NetSuite - PayPal - Pipedrive ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Shipping Software](https://www.softwareadvice.com.au/directory/531/shipping/software) ## Related Categories - [Shipping Software](https://www.softwareadvice.com.au/directory/531/shipping/software) - [Distribution Software](https://www.softwareadvice.com.au/directory/4730/distribution/software) - [Freight Software](https://www.softwareadvice.com.au/directory/567/freight-broker-software/software) - [Inventory Management Software](https://www.softwareadvice.com.au/directory/4490/inventory-management/software) - [Third Party Logistics (3PL) Software](https://www.softwareadvice.com.au/directory/351/third-party-logistics-3pl-software/software) ## Alternatives 1. [CartonCloud](https://www.softwareadvice.com.au/software/65229/cartoncloud) — 4.7/5 (79 reviews) 2. [Fishbowl](https://www.softwareadvice.com.au/software/1700/fishbowl-inventory-scm) — 4.2/5 (1087 reviews) 3. [NetSuite](https://www.softwareadvice.com.au/software/25483/netsuite-wholesale-distribution-edition) — 4.2/5 (2003 reviews) 4. [Wasp Inventory](https://www.softwareadvice.com.au/software/28553/wasp-inventory) — 4.3/5 (357 reviews) 5. [Rentman](https://www.softwareadvice.com.au/software/345203/rentman) — 4.6/5 (241 reviews) ## Reviews ### "Excellent warehouse management tools." — 5.0/5 > **Song** | *6 February 2026* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: Exceptional inventory management capabilities with high integration, enabling comprehensive warehouse oversight. Robust inbound and outbound functions complemented by convenient terminal services. Warehouse management migration is straightforward. Supports BC system integration for seamless PO and SO connectivity. > > **Cons**: What's lacking is a search function, as some content filtering isn't reflected in real time. The search feature isn't user-friendly for beginners, and the menu is cluttered with numerous items—including both new and legacy functions—making it difficult for some users to distinguish relevant content. > > Overall, it offers a comprehensive set of features and is relatively easy to configure. Highly recommended. ----- ### "Been using Item.com for a month and it's a game changer" — 5.0/5 > **Richard** | *26 February 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: ITEM.COM designed their system to ensure best practice and ultimately accurate order fulfillment and inventory accuracy. Their voice notification feature is a game changer as it tells your warehouse exactly what to do next without them needing to think or having particular experience while doing everything in a way that nothing will be done incorrectly. At first you would expect this to be any other WMS/OMS you have seen out there with regular features with their price point, but once you start using you realize this is the next generate with features all the other software has been missing. Perhaps these features were available before on the 6-7 figure systems, but certainly it's the first time I have had the convenience and it is a game changer. > > **Cons**: You need to ensure you follow their system for it to work, the patience of going through the process and setting it up correctly will pay dividends but you do need to spend the time to set things up correctly. You should not come into it with the mind set of this being able to help a small portion of your operation, because it works as a whole solution, not individual features. > > I have used many OMS/WMS combo in my days, and Item.com feels like it has the familiarity of the systems we used before whiling having some very advance features like voice notification and having best practices built into it's practice that ensure inventory and fulfillment accuracy. It's got a lot of features packed into a next generation solution that is far more advanced than much more expansive solutions on market. ----- ### "Good product easy to use" — 3.0/5 > **eric** | *19 January 2024* | Logistics & Supply Chain | Recommendation rating: 6.0/10 > > **Pros**: API connection and API team to set up integrations > > **Cons**: there are a lot of customization need to be set up before use > > WMS is good and easy to our team like to use it. ----- ### "Efficient WMS with Room for Improvement" — 4.0/5 > **Sangeetha** | *7 February 2026* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: User-friendly interface, strong inventory tracking, and smooth order processing that helped streamline daily warehouse operations efficiently. > > **Cons**: Limited customization options and occasional system lag during peak operations, which can slow down workflows. > > Overall, my experience with Item.com has been positive. It offers reliable warehouse and inventory management features that help streamline daily operations, though there is room for improvement in customization and system performance. ----- ### "Warehouse Management System" — 4.0/5 > **Rayin** | *20 January 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Flexibility, development team willing to spend time to help > > **Cons**: Search Function, there's no ability to use the critical in the saved search like other software > > Overall it's a good, but per user account is more than Netsuite which is way too expensive ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/429471/item?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/429471/item) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data