--- description: Review of Wati Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Wati | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Wati](/software/430256/wati) # Wati Canonical: https://www.softwareadvice.com.au/software/430256/wati Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/430256/wati?page=2) > Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. > > Verdict: Rated **4.6/5** by 202 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 202 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WATI.io - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 59.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Additional Users @ $39/user/month for Pro plan Additional Users @ $89/user/month for Business plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Automated Responses - Autoresponders - CRM - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Contact Management - Customer Communication - Customer Database - Customer Engagement - Customer Experience Management - Customer Service Analytics - Customer Support - Dashboard ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) ## Alternatives 1. [Viber](https://www.softwareadvice.com.au/software/146449/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.softwareadvice.com.au/software/306855/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24046 reviews) 4. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "WATI your go to WhatsApp Sender" — 5.0/5 > **Priyanka** | *27 December 2025* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: It's easy to use, value for money and makes our message sending smooth and trackable. Customisation and how it will look in the receiver's phone make it more better to use. > > **Cons**: There are some bugs \& issues, such as when the reminder doesn't go off from the Meta side, so you have to check to be sure. But with constant improvement and fixes, I guess this will get better. > > It has been great so far, looking forward to more features. Would highly recommend to new businesses. ----- ### "Quizly.App/ My exeprience in using Wati." — 5.0/5 > **Prateek** | *5 September 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: We are using Wati from the time our product (Quizly.App) was launched into the market. We mainly use it to broadcast our updates to our customers. Wati also helps us to manage our customer queries as well. Recently we have added work flow automation as well onto our website. Wati has also been integrated to our Facebook market place account from which we generate our leads. > > **Cons**: Since Wati has upgraded, some of their automation features are under very high premium. So we have currently stuck to the base version of wati. > > Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click. ----- ### "Lack of transparency and unnecessarily complicated cancellation process" — 1.0/5 > **Marco** | *19 May 2025* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: The system itself works and delivers the expected functionalities. Nothing more. I'm only writing this last sentence to reach the 100-character minimum required by this site. > > Lack of transparency and unnecessarily complicated cancellation process I used Wati for only one month, and I encountered several critical issues that potential users should be aware of: The credit system is not clearly explained, making it difficult to understand what you are actually paying for. There is no option to cancel directly from the platform. Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient. The information on how to cancel is not easily accessible, and this seems designed to make the process more difficult than necessary. This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the deliberate friction in the cancellation process. It is, at the very least, surprising that Meta lists Wati as an authorized partner, considering the user experience related to subscription management. ----- ### "Good platform who have More Marketing work" — 4.0/5 > **Anonymous User** | *25 December 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: The chatbot creation is very simple and handy. Technical and non technical can person understand quickly. > > **Cons**: we cant used that for multi-agent, only one user has to handle this. Our platform is a case management which is least compatible with our use case. But still, we will use it for lead capture via marketing ----- ### "Solid, Reliable partner for your Messaging needs\!" — 5.0/5 > **Arpit** | *11 September 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: 1. Very flexible, and cover lot of use cases for a consumer commerce business. 2. Self serve: very easy to use and get started. 3. Comprehensive, reliable APIs. 4. Good FAQ/ use cases and resources. > > **Cons**: 1. The WATi support can be slightly more proactive. 2. The plans/ pricing can be better structured and made more use/ engagement basis. > > We've been using WATI since last 2 years at GetSupp. After the initial onboarding and integration, we were able to quickly get started with our use cases such as - retention, QnA flows, cart flows and more. We like how the platform is easy to learn and gives you flexibility to experiment quickly. There is also a detailed repository of how to/ what to use cases along with case studies and examples. The APIs are comprehensive, reliable and accompanies with proper documentation for our team to get started. Over all we are happy with WATI and will definitely recommend it to budding/ growing consumer business across the world\! ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/430256/wati?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/430256/wati) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data