About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.
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Confluence pricing

Confluence has a free version and does not offer a free trial. Confluence paid version starts at USD 55.00/month.

Starting Price:
USD 55.00/month See pricing details
Free Version:
Yes
Free trial:
No

Alternatives to Confluence

Confluence Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.2
Customer Support
4.3
5 reviews of 3,379 View all reviews
Vinod
Vinod
  • Industry: Shipbuilding
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/06/2023

Modern day Knowledge Management Repository

It has greatly improved our team's ability to create, organize, and share information effectively. The platform's features such as real-time collaboration, version control, and content organization have enhanced our productivity and streamlined our workflows. While there may be some areas for improvement, such as more advanced formatting options and task management capabilities, the user-friendly interface and intuitive design have made it relatively easy to navigate and use. Additionally, the availability of integrations and Atlassian's support resources have helped us integrate Confluence with our existing business processes, further enhancing its value. Overall, Confluence has been an essential tool in facilitating knowledge sharing and enhancing collaboration within our organization.

Pros

Confluence is a powerful collaboration tool that offers several impactful features. Its most impactful features include the ability to create and organize content, collaborate in real-time, and have version control for easy tracking and reverting of changes. With a user-friendly interface and intuitive design, Confluence is generally considered easy to use, allowing users to navigate, create, and edit content seamlessly. As for integration with existing business processes, Confluence provides various integrations and APIs that make integration with other tools and systems relatively straightforward. It offers flexible options for customizations, allowing businesses to tailor the tool to their specific needs and workflows, thus facilitating a smooth integration process with existing business processes.

Cons

As an end user of Confluence, I find the tool to be quite robust for collaboration, but there are a few features that I feel could be improved or added. For instance, I would appreciate more advanced formatting options, better task management capabilities, and improved visualization options for data. Additionally, I must admit that certain aspects of the product, such as complex permissions settings and the learning curve associated with advanced features, can be difficult to use initially. When it comes to integrating Confluence with our existing business processes, the level of difficulty can vary based on the complexity of our processes and the specific integrations required. In some cases, it has been challenging and has required additional configuration or development efforts, but Atlassian does provide resources, documentation, and support to help facilitate the integration process.

Alternatives Considered

Oracle Primavera Cloud and Asana

Reasons for Choosing Confluence

Less features in Workday

Reasons for Switching to Confluence

Those are planning tool but confluence come with JIRA tool as KM application.
Sarah
Sarah
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 02/11/2023

A superior collaborative workspace

The platform is accessible to anyone and has an open interface, letting our company set up collaborative spaces where staff can collaborate productively on a wide range of projects. It's reliable, and it made it easy to increase our property holdings. It may not be necessary to invest time and resources into teaching employees how to use Confluence because it may be extremely user-friendly.

Pros

Confluence's suite of team communication tools is crucial to any effort to increase output. It's a lot dependable and much cheaper than other options. It's essential equipment for anyone seeking total control over their team's overall performance.

Cons

It's a steep learning curve for our less tech-savvy customers to become proficient at working on our websites. The fact that the support staff is exclusively fluent in English may also be an inconvenience for some consumers. Integration with Azure DevOps is a little bit of a challenge.

Lucien
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/05/2024

Confluence is a robust tool for world-class engineering/product teams to create

Confluence is a critical tool for significant documentation from an engineering/product standpoint. I don't think it will be the only tool fast agile businesses will use for documentation but it is still best in class for engineering functions.

Pros

Confluence is the most trusted documentation player in the game. We use Jira for our engineering task management so naturally, the seamless vertical integration between the two tools is excellent. Confluence has an excellent template library and perhaps most importantly, the performance is always reliable. We can't use tools like ClickUp due to bugs and performance issues for long significant PRDs. The collaboration on confluence is excellent and permissions around editing is also important.

Cons

Confluence is quite clunky (much like Jira). The ability to edit isn't as easy as ClickUp or Notion and that can get frustrating when you're trying to make changes quickly.

Aleksandr
Aleksandr
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
2
Customer Support
2

3
Reviewed on 23/04/2021

Wouldn't recommend at the moment, but things may quickly change.

It was good. Not it is just too big and heavy even for a big companies.
May be the root of this impression is that Confluence doesn't feel as a seamless system. May be this is because there a different application for different tasks and while this is exactly what you expect using a tool per task, this is somehow plays against Confluence.
On the bright side, this is a part of a bigger ecosystem, it is reliable, it has nice support, it is constantly changes to good.
May be because it is pricy.
Overall, I'd never get back to it, though Jira is still one of the best tools out there.

Pros

It is somewhat hard to speak about Confluence pros without constantly resorting to integration with other Atlassian products.
Confluence was a first haven for a lot of companies and developers, it is safe to say that most of us started their meeting with information systems world with Confluence.
It offers some sort if hierarchy for documents, crossreferences, editing. Confluence is offers a number of connectors to other products, and what is of most importance here is that confluence has a set of tools to build statistical data into user-friendly representation.
Confluence is a part of Atlassian ecosystem and this is something to keep in mind, because this is the direction developers are pushing you.
Confluence may be deployed on premises which is a significant distinction from many other products. It is costly but there is a comprehensive set of documentation, reliable techsupport.
Confluence is a handy management tool for it is capable of collecting, digesting and representing a data from various sources. Say, you may render server status page, Jira's taks flow, gantt diagram and all of them will be live.
Confluence is quite reliable system and I can not say I can remember a single bug while using it.
Mobile and desktop apps for the most platform are there.
It has notification, chats, email listings etc.

Cons

To start with it is pricy.
It is slow. The editor is hugely outdated.
It pushes you toward other Atlassian products and while the ecosystem itself is not bad, this is not something you'd want these days. Basically, it represents too much of vendor lock and there are a lot of much better substitutions.
And the overall design is stuck in 2010. It is heavy, leak, slow. User paths through different usage scenarios could use a hand of able UI designer.

Elaina
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
2
Ease of Use
3
Customer Support
5

4
Reviewed on 07/02/2024

It's decent and gets the job donw

It's alright and gets the job done. If it's only use was task management I'm sure it would be amazing. They've got a ways to go as far as the Knowledge base looks.

Pros

I like that it has all the required features of document management and IT loves that it connects well and integrates with their systems

Cons

The look of the website from the user standpoint is a bit bland. It looks "clunky" and outdated compared to more modern user interfaces.

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