About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency.
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Confluence pricing

Confluence has a free version and does not offer a free trial. Confluence paid version starts at USD 55.00/month.

Starting Price:
USD 55.00/month
Free Version:
Yes
Free trial:
No

Alternatives to Confluence

Confluence Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.2
Customer Support
4.3
5 reviews of 3,353 View all reviews
Vinod
Vinod
  • Industry: Shipbuilding
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/06/2023

Modern day Knowledge Management Repository

It has greatly improved our team's ability to create, organize, and share information effectively. The platform's features such as real-time collaboration, version control, and content organization have enhanced our productivity and streamlined our workflows. While there may be some areas for improvement, such as more advanced formatting options and task management capabilities, the user-friendly interface and intuitive design have made it relatively easy to navigate and use. Additionally, the availability of integrations and Atlassian's support resources have helped us integrate Confluence with our existing business processes, further enhancing its value. Overall, Confluence has been an essential tool in facilitating knowledge sharing and enhancing collaboration within our organization.

Pros

Confluence is a powerful collaboration tool that offers several impactful features. Its most impactful features include the ability to create and organize content, collaborate in real-time, and have version control for easy tracking and reverting of changes. With a user-friendly interface and intuitive design, Confluence is generally considered easy to use, allowing users to navigate, create, and edit content seamlessly. As for integration with existing business processes, Confluence provides various integrations and APIs that make integration with other tools and systems relatively straightforward. It offers flexible options for customizations, allowing businesses to tailor the tool to their specific needs and workflows, thus facilitating a smooth integration process with existing business processes.

Cons

As an end user of Confluence, I find the tool to be quite robust for collaboration, but there are a few features that I feel could be improved or added. For instance, I would appreciate more advanced formatting options, better task management capabilities, and improved visualization options for data. Additionally, I must admit that certain aspects of the product, such as complex permissions settings and the learning curve associated with advanced features, can be difficult to use initially. When it comes to integrating Confluence with our existing business processes, the level of difficulty can vary based on the complexity of our processes and the specific integrations required. In some cases, it has been challenging and has required additional configuration or development efforts, but Atlassian does provide resources, documentation, and support to help facilitate the integration process.

Alternatives Considered

Oracle Primavera Cloud and Asana

Reasons for Choosing Confluence

Less features in Workday

Reasons for Switching to Confluence

Those are planning tool but confluence come with JIRA tool as KM application.
Sarah
Sarah
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4
Reviewed on 02/11/2023

A superior collaborative workspace

The platform is accessible to anyone and has an open interface, letting our company set up collaborative spaces where staff can collaborate productively on a wide range of projects. It's reliable, and it made it easy to increase our property holdings. It may not be necessary to invest time and resources into teaching employees how to use Confluence because it may be extremely user-friendly.

Pros

Confluence's suite of team communication tools is crucial to any effort to increase output. It's a lot dependable and much cheaper than other options. It's essential equipment for anyone seeking total control over their team's overall performance.

Cons

It's a steep learning curve for our less tech-savvy customers to become proficient at working on our websites. The fact that the support staff is exclusively fluent in English may also be an inconvenience for some consumers. Integration with Azure DevOps is a little bit of a challenge.

Soon Kit
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
3
Customer Support
0

4
Reviewed on 24/03/2024

Professional Software for document and team files sharing

Room for inprovement. But its good security wins it over google doc.

Pros

Stable software, never crush before. all files are kept secured

Cons

User interface can be made more intuitive.

Alternatives Considered

Microsoft SharePoint
Richard
Richard
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
2

3
Reviewed on 12/07/2018

Great for collaboration, terrible as a knowledge base

It puts documentation all in one place.

Pros

We use the cloud version for customer facing knowledge base (KB). A great tool for creating and maintaining documentation and how-to articles.

Allows for numerous contributors, there are a lot of add-ons for features and functionality within a document.

Syncs well with other Atlassian tools.

Theme controls are fairly robust.

The search is in depth and comprehensive, returns results from tags and body of a page or article.

User community and KB is very helpful and responsive.

Cons

Our users are our customers, so inviting confusing and creating users is convoluted and limited. Once you designate the space as a KB, Confluence should provide user access in a way unique to a KB, but it the invitation process is still worded like a collaboration tool AND emails are NOT customizable.

Users get bombarded by emails when a page is updated. The default setting is to have all users automatically watching the entire space, so when any update is made multiple emails are sent. You CANNOT set the user or group defaults for email preferences.

SSO capabilities are not available in the cloud version.

The user web service is severely limited and does not solve the issue.

While there are a ton of add-ons from the marketplace, they are all 3rd party and these can deliver way more than Atlassian's supported offerings. This was a pro, but the con is that they are also limited to what they can tie into. We tried to use a theme from the market place, but it did not support the comprehensive search capabilities, only returned tags.

Admin navigation is confusing, I use the product every day, yet I am constantly fumbling around trying to find where to go to do what I'm trying to do.

Pradeep
Pradeep
  • Industry: Business Supplies & Equipment
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/01/2024

Confluence knowledge management tool Review

Over Amazing experience.
Very user friendly.
Graphical user interface is very east to use and self explanatory.
Amazing experience as a senior Business analyst while managing the training for the new users.

Pros

Amazing collaboration and content sharing platform.
Can save your training material and videos and central repository.
Very easy to access and organize the knowledge base for the organization.

Cons

Some time behave very slow while updating the document to the repository.
Editing a document at the repository it self is a cumbersome task

Alternatives Considered

ClickUp

Reasons for Switching to Confluence

Strong User Community. Exceptional feedback from the users Very easy to use GUI

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