SKULabs

Pros

Purchasing, Inventory, Shipping, Ease of use, and Service. Great product and people!

Cons

Everything I great. zero complaints....

Pros

Sku Labs solved our
Fulfillment - Our shipping team has an accurate way to ship orders with multiple check points to ensure accuracy.
Purchasing - Allows anyone to accept shipments with accuracy, and automatically adds those amounts to our current stock. No human error.
Inventory management - Allows us to have accurate stock counts by removing human error from about every aspect of the process
Cycle Counts - Create uniform ways for us to check our stock, dates, and their movement.
Product Sales Anaylitics - Seeing how our products are performing with in-depth analytic.

Cons

In the beginning, as the person responsible for implementing the software, it was a growing process to fine-tune the program to meet our specific needs over the years. The only thing I might have wished for at the time was a dedicated engineer or Sku Labs representative who could focus on guiding us through the features most relevant to our business. With so many powerful options available in Sku Labs, it can feel overwhelming to figure out which ones to prioritize.

Having someone provide a bit more dedicated, hands-on attention during the first week—beyond their excellent support line—could be a valuable addition to their onboarding process. That said, they may already offer something like this now, as the company has grown alongside us. To be clear, their customer service is truly incredible, but a more tailored and intimate onboarding experience could make the transition even smoother for new users.

Pros

The team behind SKULabs are nice (and always willing to take phone calls or chat via email), but unfortunately the product is too buggy and half built to serve any purpose. This product talks way more game than it delivers.

Cons

The landing page makes it seem like they have a full suite of functionality. In reality, they *some* functionality related to what they promise, but it's often half baked and buggy. The docs offer no guidance on how to use some features. It'd be worth its price if it actually did what they say they do on their website.

Pros

Amazing, friendly support who go out of their way to help me and my individual needs. They really care.
Tight integration with Bigcommerce that never fails.
Reliable platform and uptime.
Easy order processing.
Great inventory management.
A pleasure to use.

Cons

While it mostly works, I continue to have printing issues sometimes.

Purchase orders could do with some attention.

The order page could be nicer on the eye.
It could also contain a lot more useful data that I need when fulfilling orders such as customer history which you have to go searching for in menus. There's plenty of room for it on the actual order page. Be nice if you could customise the UI, lots of things on the order screen and product pages that I never need to see or don't use.

Reports could be better, for example, there's no info on best-selling kits, only the individual parts.

I'd like to see the profit and margin data on the product page.

There's good data in the customer history so I'd like to see more options to use that for marketing.

Alternatives Considered

Reasons for Choosing SKULabs

Switched From

Reasons for Switching to SKULabs

Pros

The ability to create items as kits that depend on other products was key for us, since our business relies on these types of listings. We used to need to keep kit inventory separate from general, but now it is so easy to just enter inventory amounts into products X Y and Z, and the kit that needs them automatically calculates how many can be sold based on hat items are on hand. Amazing!

Cons

It took a while to get used to and get everything set up. There is a learning curve that can cause some headache, but the support team will make it as smooth as possible.