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About Jotform
Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events.
Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more.
Jotform offers plugins for PayPal, Google Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum.
Jotform pricing
Jotform has a free version and offers a free trial. Jotform paid version starts at USD 39.00/month.
Starting Price:
USD 39.00/month
See pricing details
Free Version:
Yes
Free trial:
Yes
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Jotform Reviews
Feature rating
5 reviews of 2,156
View all reviews
will
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 27/08/2024
Jotform is great for small businesses needing a response solution
My overall experience has been good. Their live chat support is great, and they have a support forum aswell.
Pros
Jotform is by far the most advanced form builder in the market. You can customize elements, add custom HTML/CSS, integrate payments inside of forms, use webhooks and send email responses.
Cons
I don't like the fact that HIPPA compliance is a paid feature.
Response from Jotform
Hi Will,
Thanks for the excellent review. We're pleased to hear that you find our platform easy to use in terms of form customization, payment integration, and webhook.
Concerning the HIPAA paid feature, we utilize servers that adhere to HIPAA compliance standards and include features designed to safeguard healthcare data, all of which are covered by the fees. This investment in compliance ensures the protection of sensitive information and helps prevent costly penalties for non-compliance, which can far exceed the cost of implementing these necessary safeguards. For more information about HIPAA Compliance, check out this link: https://www.jotform.com/hipaa/.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied 07/09/2024
Ali
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5
4
Reviewed on 14/09/2024
Step up from Google Forms!
Jotform is a GREAT step up from Google Forms at an affordable price and a great intermediate between Google and Typeform. If you need a signature or to connect with Stripe, Jotform is a great choice!
Pros
Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!
Cons
Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.
Alternatives Considered
TypeformReasons for Choosing Jotform
To be able to allow customers to make purchases through the formReasons for Switching to Jotform
Purchasing capabilities - was easy to integrate Stripe and also create an invoice optionResponse from Jotform
Hi Ali,
Thanks for your detailed review. We’re glad to hear that our platform has been a solid step up from other platforms and that you’ve found features like advanced automation, conditions, and payment integrations helpful. It's awesome to know that our Support Team has been able to help you well with screenshots and videos.
Regarding on the conditional logics, if you're having difficulties, you can check out these user guides: https://www.jotform.com/help/57-smart-forms-conditional-logic-for-online-forms/.
If you ever have any questions or need help with automations, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied 18/09/2024
Jodi
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
2
3
Reviewed on 25/09/2024
effective tool - but needs more flexibiliity and features
it serves its purpose but I with it was easier to update and provide and seek information to/from clients.
Pros
it does the job but with it had more flexibility
Cons
how its hard to share forms details and requires a lot of log in information
Reasons for Switching to Jotform
employees liked it more and it wasn't a hill to die on for me.Response from Jotform
Hi Jodi,
We’re glad to hear that our platform meets your needs, and you enjoyed the flexibility. You can easily share forms by embedding them on your webpage. You can check out this guide on how to embed: https://www.jotform.com/help/34-embedding-a-form-to-a-web-page/. You can also share the forms through email, following this guide: https://www.jotform.com/help/303-how-to-send-a-form-via-email.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
Replied 27/09/2024
Amed
- Industry: Leisure, Travel & Tourism
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 08/08/2024
Known for its simplicity and effectiveness. Extensive library of multiple templates.
Huge amounts of templates and has seamless integration. Perfect for complex workflows with it's advanced technology.
Pros
Web forms and documents are enormously versatile and Jotform offers the level best services. Collecting customer feedback, performing surveys and managing job applications has been made easy and achievable. Comes with powerful customization which is a key feature for helping us create forms that meets our brand needs. There is also security and privacy of data storage and transmission. It is ultimately my best choice.
Cons
There is so many services and features that Jotform platform offers. Despite the glitches in preliminaries, it has proven to be the easiest tool to work with. It is quite user-friendly too.
Response from Jotform
Hi Amed,
Thanks for your feedback. We're glad that our platform has become your top choice for versatile web forms and documents. It's great to know that our customization options, along with our commitment to security and privacy, have made such a positive impact on your work.
Reach out to us if you have questions or if you need help with your forms from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied 13/08/2024
Benjamin
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 02/08/2024
Experience since 2023
very positive, I have been using Jotform since 2023.
Pros
modular builder, very intuitive. Support very helpful and fast.
Cons
prices are pretty high, bronze is almost the same price like silver. A cheaper version between bronze and free would be nice.
Alternatives Considered
TypeformReasons for Choosing Jotform
typeform is extremely expensive, so I checked alternativesSwitched From
TypeformReasons for Switching to Jotform
typeform is extremely expensive, jotform is cheaperResponse from Jotform
Hi Benjamin,
Thanks for leaving us a positive review. We're thrilled to hear you find our platform intuitive and our support team helpful. Your feedback is much appreciated.
We appreciate your feedback on our pricing. Currently, the pricing plans listed on our pricing page are the only ones available: http://www.jotform.com/pricing/. We recommend considering a yearly upgrade for significant discounts, or you can wait for any of our promotional campaigns we sent via email to take advantage of heavy discounts.
Reach out to us if you have questions or if you need help with your forms from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Replied 06/08/2024
