ManageEngine Remote Access Plus

Pros

The ease of use and the number of available modules it has to be able to provide correct remote support.

Cons

What I liked least was that it doesn't have as many reports on the available machines.

Pros

Ease of setup and deployment, configurability, the ability to create roles with different levels of access. The ability to chat, share files, screen record, restart, update the registry, install software, etc. Multi-monitor and OS support.

Cons

The setup UI is a little disorganized, but that's on the backend only.

Alternatives Considered

Reasons for Choosing ManageEngine Remote Access Plus

Switched From

Reasons for Switching to ManageEngine Remote Access Plus

Pros

This is a fantastic cloud based remote access tool that is very good value for money. As many other Manage Engine products, the product excels at what it does, and it is quite comprehensive for the price paid.

Cons

So far, I would like to see this integrate with Service Desk Plus Cloud, which is not currently possible.

Alternatives Considered

Reasons for Switching to ManageEngine Remote Access Plus

Pros

within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.

Cons

Remote desktop is unable to connect few connections.

Pros

Very easy to use. Support from ManageEngine. Helps and speeds up assistance for end users.

Cons

It happened that the link from the application to the manufacturer's website did not exist. The groups functioned slightly differently than I needed.

Pros

I love the ability to easily manage your domain and computers in one spot online in the cloud via secure connection. Also, have already tried the IOS app on phone and worked perfect which i can't say about other remote assist apps.

Cons

This is more me not reading instructions but I didn't realize you had to approve new connections. So not really a con but it stopped me from seeing new computers till i approved. So actually a plus. One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet. I do like the support but to me it feels more like spam in my inbox. Just let me test.

Alternatives Considered

Reasons for Switching to ManageEngine Remote Access Plus

Pros

Easy to install and powerful bundle of tools available from single console

Cons

no option for one time run exe like team viewer quick support

Alternatives Considered

Reasons for Switching to ManageEngine Remote Access Plus

Pros

File Transfer, Mange the remote Easly, Chat useful advantages.

Cons

Easy use, Easy Deployment on end point PCs, Easy to make inventory to your IT devices.

Pros

The easy way to connect to give support to the users

Cons

It will be great to have more reports about the connections

Pros

Easy to use, cost effective, secure remote access solution.

Cons

typical cloud based remote access solution may be open for unexpected vulnerabilities. nothing special.

Pros

It give me the posibility to connect with elevated permissions to the company's user's devices to manage configurations. install and uninstall software, and even switch between users on the same device.

Cons

When loggin out of a session, the system takes a few minutes before allowing me to log back into the same device. It alsi takes a long time todetect a device that has just been turned on.

Pros

What I most like about ManageEngine Remote Access Plus 10 is the easy to use interface and its features like file transfer and screen recorder, above all the multi-monitor support feature. Also, it provides detailed reports on active remote sessions and tasks performed.

Cons

Configuring the ports required for agent-server communication can be complex. In addition, the effectiveness of remote access can be affected by network quality, which can cause delays or interruptions in the connection. Although the interface is simplified, it may require some adaptation time for new users who are not familiar with this type of tool.

Pros

I find ManageEngine Remote Access Plus quite a system that I'm looking for, have the tools I need.

Cons

Maybe at the home screen can put more abit on the registered devices, with some dashboard analytical kind.

Pros

Easy and simple setup, and troubleshoot options for System engineers and support analyst. Works on different OS versions and with low bandwidth requirement.
Auto-reconnect and smooth unattended access.
remote share or screenshare options, with file transfer feature.
Conducting POC as of now but really prominent tool for IT management and support.

Cons

No Cons identified as such, licensing model can be more flexible like A-la-carte.

Pros

I like the agent integration with Active Directory to easy deployment via GPO. I like the web interface, and I especially like the performance and features of the tool.

Cons

My only request is to have a desktop client. The web interface is great, but a desktop client would be really nice.

Pros

unattended remote access is very helpful when the user can't download other products software in order for remote support. With this product you preinstall it and can remote in just fine

Cons

As a small business I with there was a free version that allows for use, not just the trial.

Pros

I enjoyed how easy it was to set up and how it was quick to deploy and start a remote session with a user.

Cons

Once the website was down, I had to wait a few hours to sign in.

Alternatives Considered

Pros

Admin tool are good inventory management

Pros

Always available, easy to use, branding,

Cons

Not working on Linux, Sometimes works weird when connecting more than one person

Pros

the fact that I can wake up PCs from the dashboard with a single click

Cons

for the moment nothing will be seen briefly

Alternatives Considered

Pros

It is a wonderful tool for troubleshooting issues. Easy to use & Implement reduces lot of effort.

Cons

User Interface can be improved other wise it is an amazing tool.

Pros

Does exactly what I need it to and the price per seat is reasonable

Cons

Deploying at first I had issues but was able to push past and resolve them.

Pros

I like how it has a variety of remote working tools to resolve any issues that crop up.I like how easy it is to connect between computers on the same network.I like how easy it is to collaborate with fellow technicians and manage an issue using this software.I like how affordable the software is. I enjoy how the learning curve is not so steep for someone tech survey. I enjoy how you can wake systems connected within a LAN.I like how it has an announcement feature whereby people in the company can get notifications in case you are planning on doing maintenance to the systems at a particular time.

Cons

It can be a bit hard to learn for someone who is not tech survey. If you have more than 10 computers, you need to get a paid version.

Pros

We are logistics company and we have our own inhouse ERP for inventory.As a inventory manager i have to take remote access of user's system frequently to resolve ERP related issues.Manageengine remote access plus is helping me to resolve user's issue by taking remote access of his system. Along with common features like screen sharing, chatting, File sharing it also provides advanced features like start or stop services from my laptop which helps me to troubleshoot and resolve issue faster.

Cons

I am using it since last 3 to 4 years and I didn't faced any issue with it.

Pros

I like it because it is easy to use, it is stable, and it has a web interface, the client is also light.

Cons

I haven't found anything I don't like, I think it has everything I need.

Pros

Lightweight agent that allows you to connect to machines connected to the internet.
Nice Graphical Interface to see machines online and connect remotely.

Cons

Agent requires a code for each instance so makes it more difficult to deploy out to devices (or we didnt find the option to do so easily).
Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.

Alternatives Considered

Reasons for Switching to ManageEngine Remote Access Plus

Pros

Improved productivity: IT professionals can remotely manage and monitor multiple computers and servers simultaneously, allowing them to be more productive and manage their time more effectively.

Cons

Compatibility issues: Remote access software may have compatibility issues with certain operating systems, hardware configurations, or network environments, which may limit its usability.User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues.

Pros

The software is everything I was looking for, an easy-to-use software that allows remote control of the computer unattended.

Cons

I have no cons is excellent. Low prices and stable system

Pros

I like that the user workstation can migrate to other environments and remote access is still available.

Cons

Client agents don't always download and install properly.

Pros

What i liked most about the software is its onboarding process and guides. The integration for my company through these was easy and made it easy for us at KUDO Advertising to realize our goals of having a remote access software.

Cons

The integration to my business was easy and I find the software fits my needs. User experience can be improved its little bit old-school.

Pros

We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives.

Cons

I don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature.

Pros

It's an easy-to-use product, many feature are embeddeed and it really help daily operation.

Cons

Agent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.

Pros

easy to use, quick and start, manage groups and checks services of machines.

Cons

dont have a mail advice if the machine its down or up.

Alternatives Considered

Reasons for Switching to ManageEngine Remote Access Plus

Pros

Remote support feature is the best feature

Cons

Wake on lan i dont fine much usefull for me

Pros

It is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.

Cons

Does have a pitfall of it being a tad laggy in the browser.

Pros

It is easy to use if you work in a web-enviroment daily. would prefer an app instead.

Cons

Need a standalone version. Need to be more user friendly.

Pros

I used this tool to provide remote assistance to our users who were facing issues with software and hardware. It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.

Cons

compared to other remote tools, ManageEngine is doing a great job and it has more features with 0 cons.

Pros

The idea of managing devices centrally is one of the best features.

Cons

I haven't seen any cons with the software since I am only using it for a month.

Pros

Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers

Cons

cant find any literally so easy to use straight away

Pros

The reason for selecting this software was its HIPAA compliance, which is met for this remote desktop manager. A classic tool for managing, connecting devices and troubleshooting. I like the live chat and video option for quick problem management. Cloud deployment without issue, we did not use the on premise solution. Communication with the client without any problems. Ensuring constant monitoring of applications, processes and services. Another advantage for me is the very friendly price. Installation of the small agent is easy and also very fast.

Cons

Sometimes the connection session takes longer, but nothing dramatic. I am happy with the software and have nothing to complain about.

Pros

I like that client side installation is a breeze. There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.

Cons

MFA for technicians when they login to the cloud based portal

Alternatives Considered

Pros

Speed to implementation with AD and intégration with Servicedesk Plus cloud

Cons

Nothing to expected with the solution realy easy to use

Pros

Pretty easy agent install. Lots of flexibility. The functionality is good for a web-based front-end tool, and I like the multi-monitor support.

Cons

The key to the product is in its title. Remote Access. However, if I can't access an agent system unless it's behind a distribution server (what they call roaming), it very much limits its utility for a small environment with a few systems to access, each on different networks.
I'd rather do without some of the extended features... But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition...

Pros

I was drawn to the product due to the trial and price and impressed by the extent of the features.

Cons

No negative feedback at this time. Enrollment and set up was straightforward.

Pros

Implementation was easy and straight forward.

Cons

No issues at this time. If I had to pick something, it took more time than I had expected to get the Geo-tracking enabled/configured.

Pros

Remote module is awesome it helps is uto control more

Cons

Its needed offline through lan not wided area atlease

Pros

Ease to use and really helpful to monitor wider team.

Cons

There is nothing in too of my mind I can complain about

Pros

Perfect solution for troubleshooting any desktop computer remotely.

Cons

Interface is old fashion, could be a bettter ui/ux experience.

Pros

Lo mas interesante encontrado en la herramienta es que fue fácil la configuración y es muy completa para dar asistencia remota a usuarios.

Cons

Lo menos agradable de la herramienta es que depende de un servidor dentro de la localidad no funciona en la nube. También el agente de la misma solo funciona a nivel local en la red.

Pros

la possibilité de prendre le contrôle a distance très facilement

Cons

je souhaiterai une meilleure compatibilité du Wake on Lan