--- description: Review of Freshcaller Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshcaller | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Freshcaller](/software/436334/freshcaller) # Freshcaller Canonical: https://www.softwareadvice.com.au/software/436334/freshcaller Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/436334/freshcaller?page=2) > Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively. > > Verdict: Rated **4.0/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 35 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: FREE - Buy Local Numbers - Buy Toll-free Numbers - Inbound Caller ID - Desktop Notifications - Call Notes - Custom Greetings - Call Metrics Growth - $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth - $39 per user/month, billed annually - Up to 3000 incoming minutes/month FREE - Holiday Routing - Advanced Call Metrics - Call Barging - Call Center Agent Statuses - Call Recording Opt-out - Agent Availability Report - Queue Callback (Virtual Hold) Enterprise - $69 per user/month, billed annually - Up to 5000 incoming minutes/month FREE - Omnichannel Routing - Speech Enabled IVR - Voicebot - Abandoned Call Metrics - Service Level Monitoring - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Netherlands, New Zealand, Norway, Singapore, Spain, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Audio/Video Conferencing - Automated Routing - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Conferencing - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing ## Integrations (14 total) - Agile CRM - BigCommerce - Freshdesk - Freshsales - Freshservice - HubSpot CRM - Nimble - Pipedrive - ResponseTap - WooCommerce - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 2. [CloudTalk](https://www.softwareadvice.com.au/software/71871/cloudtalk) — 4.4/5 (268 reviews) 3. [3CX](https://www.softwareadvice.com.au/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 4. [GoTo Connect](https://www.softwareadvice.com.au/software/2766/goto-connect) — 4.5/5 (668 reviews) 5. [Zoom Phone](https://www.softwareadvice.com.au/software/123022/zoom-phone) — 4.5/5 (243 reviews) ## Reviews ### "It takes about 5 minutes to setup" — 5.0/5 > **LaTasha** | *4 April 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call. > > **Cons**: I noticed the app does not allow Google Sign-in, so adding that as an option would be great. My business uses the GSuite ecosystem and most of the apps we use have this option. > > I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller. I needed a solution quickly for my virtual assistant and sales coordinator to be able to make calls from a single phone number. Although we are all in the same state, we live in different cities, so this was a gem to find. Now they can make calls under my business phone number, local to the city I am in to maintain consistency. The icing on top is that integration with Freshsales, which I use daily. I can make call directly from my Freshsales dashboard in just a couple of clicks. Truly a game-changer. ----- ### "Freshcaller is the ticket to setting up your service program" — 5.0/5 > **Travis** | *2 December 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users. > > **Cons**: The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious. > > We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses. ----- ### "They don't care if you are unable to use the service or do business." — 3.0/5 > **Jackson** | *29 October 2019* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: You might go a few months without experiencing some sort of technical issue or complete service outage. > > **Cons**: When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support. ----- ### "Expensive but probably best option on the market" — 4.0/5 > **Ondřej** | *15 June 2022* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: It works pretty fine, the setup is easy and seamless. Mobile app for iOS and Android also appreciated. We also appreciate API connection possibility and with Integromat/Make it does everything we need. > > **Cons**: I must say Customer support. Sometimes they are just OK, but sometimes you wait days, even weeks to get help. > > We automated our 24/7 hotline which is really important to us. Works fine. ----- ### "Game Mania Review" — 5.0/5 > **Dennis** | *23 November 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Nice features like automations. Easy to use in the set-up. Excellent support > > **Cons**: Nothing worth to mention, no big cons on the software > > Great\! I'm a huge fan\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/436334/freshcaller?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/436334/freshcaller) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data