--- description: Review of Freshchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshchat | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Freshchat](/software/436347/freshchat) # Freshchat Canonical: https://www.softwareadvice.com.au/software/436347/freshchat Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/436347/freshchat?page=2) > Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh > > Verdict: Rated **4.1/5** by 124 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 124 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: INR 1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History ## Integrations (17 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) ## Alternatives 1. 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[Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) ## Reviews ### "Freshchat is User-Friendly Apps" — 5.0/5 > **Amirullah** | *8 December 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business > > **Cons**: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada > > We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. ----- ### "Freshchat is a very capable chat tool that is highly recommended for any business" — 4.0/5 > **Jayanth** | *15 August 2023* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: - Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup > > **Cons**: - No support on weekends- Occasional bugs > > Freshchat is used as a Live chat on our website which has bots to collect customer information \& smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales \& increased our customer's support \& satisfaction overall too\! ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26 October 2020* | Retail | Recommendation rating: 0.0/10 > > **Pros**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Cons**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Great Chat Option" — 5.0/5 > **Jessica** | *14 December 2023* | Construction | Recommendation rating: 10.0/10 > > **Pros**: At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format. > > **Cons**: The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page. > > Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation. ----- ### "A solid tool to provide top-notch customer support through live chat" — 4.0/5 > **Yann** | *3 October 2019* | Online Media | Recommendation rating: 7.0/10 > > **Pros**: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case... > > **Cons**: The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard. > > Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/436347/freshchat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/436347/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data