--- description: Review of Freshchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshchat | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Freshchat](/software/436347/freshchat) # Freshchat Canonical: https://www.softwareadvice.com.au/software/436347/freshchat Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/436347/freshchat?page=2) > Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: -Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh > > Verdict: Rated **4.2/5** by 174 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 174 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: INR 1,799.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: - Chatbot Builder - Chatbot Analytics - Shopify Integration - Freshdesk Integration Growth - $15 per user/month, billed annually - Upto 2000 bot sessions/month Free - Priority Inbox - Canned Responses - Facebook Messenger - User Segmentation - Business Hours Pro - $49 per user/month, billed annually -Up to 3000 bot sessions/month FREE - WhatsApp Business - Apple Business Chat - Auto-resolve - Team Performance Report - IntelliAssign - Business Hours(by Groups) - Co-Browsing Enterprise - $79 per user/month, billed annually - Up to 5000 bot sessions/month FREE - Allowed IPs - Allowed Domains - User Authentication(JWT) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norwegian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Urdu, Vietnamese, Welsh - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Communication - Customer Experience Management - Customer History ## Integrations (18 total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WhatsApp Business Platform ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Customer Support Software](https://www.softwareadvice.com.au/directory/4658/customer-support/software) - [Chatbot Software](https://www.softwareadvice.com.au/directory/3923/chatbot/software) ## Alternatives 1. [Slack](https://www.softwareadvice.com.au/software/154669/slack) — 4.7/5 (24221 reviews) 2. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1728 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1789 reviews) 4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.softwareadvice.com.au/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) ## Reviews ### "Freshchat review by amulya" — 5.0/5 > **Amulya** | *9 September 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The inbox stays organized even when agents are juggling multiple chats. With intuitive workflows, useful AI features, and strong integrations including a natural fit within the Freshworks ecosystem alongside Freshdesk > > **Cons**: There's room for improvement when it comes to performance during busy periods the interface can lag and notifications may arrive late sometimes. ----- ### "Freshchat review" — 4.0/5 > **Tejaswi** | *20 August 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Freshchat has been great for communication — messages and issues are easy to keep track of, and since reporting happens right in the same tool, our team's been able to close tickets a lot faster > > **Cons**: Mobile app lags behind desktop in features and speed, widget customization needs coding know-how, offline messaging is limited ----- ### "Reliable tool but slow to innovate" — 3.0/5 > **Harry** | *12 November 2025* | Accounting | Recommendation rating: 6.0/10 > > **Pros**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. > > **Cons**: Felt behind competitors with new AI features. Took too long to release tools that others already had. > > Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. ----- ### "Review by Vishnu" — 5.0/5 > **Vishnu** | *16 June 2026* | Computer Networking | Recommendation rating: 9.0/10 > > **Pros**: A simple and intuitive tool that's easy to use and navigate. It provides information quickly, has a smooth user interface, and helps teams work more efficiently without unnecessary complexity. > > **Cons**: The product has remained largely the same for a long time, with very few new features or meaningful enhancements. Considering the cost, the feature set feels quite basic and doesn't significantly improve day-to-day efficiency or simplify workflows. > > Freshchat is a straightforward and easy-to-use customer messaging platform with a clean interface and a relatively low learning curve. It makes it simple for teams to manage conversations and respond to customer inquiries efficiently. The setup process is generally smooth, and day-to-day navigation is intuitive. However, my overall experience has been somewhat disappointing due to the lack of meaningful innovation over time. While the core functionality works as expected, the platform has seen few significant feature improvements, and some areas feel outdated compared to competing solutions. Given the pricing, I expected more advanced capabilities, better customization options, and continued product development. For organizations with basic chat support needs, Freshchat may be sufficient, but businesses looking for a more modern and evolving platform may find better value elsewhere. ----- ### "Freshchat review by Harsha" — 4.0/5 > **Sriharsha** | *25 September 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Freshchat has a great ui, easy to learn for new members and could easily integrate with Freshworks ecosystem > > **Cons**: The major flaw is that their dashboards doesn't have many customised reports. We had to export data and do it ourselves for custom reports ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.com.au/software/436347/freshchat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/436347/freshchat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data