--- description: Review of Salesforce Customer360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Customer360 | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Data Management Software](/directory/4230/data-management/software) > [Salesforce Customer360](/software/437823/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.softwareadvice.com.au/software/437823/salesforce-customer360 Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/437823/salesforce-customer360?page=2) > Salesforce Customer360 is the ultimate suite for seamless connection, collaboration, and productivity. Salesforce's innovative suite of tools empowers businesses to streamline their operations, improve communication, and achieve extraordinary results. With the combined power of data, AI, and CRM, Salesforce's Customer 360 offers a seamless and effective solution for businesses. By helping companies leverage the genius of AI, connect with customers, and optimize their processes, Salesforce brings businesses to the forefront of customer-focused excellence. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 48 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - Campaign Management - Collaboration Tools - Communication Management - Contact Management - Customer Journey Mapping - Data Import/Export - Data Security - Financial Management - Interaction Tracking - Lead Capture - Lead Management - Machine Learning - Marketing Automation - Multi-Channel Communication - Natural Language Processing - Performance Metrics ## Category - [Data Management Software](https://www.softwareadvice.com.au/directory/4230/data-management/software) ## Related Categories - [Data Management Software](https://www.softwareadvice.com.au/directory/4230/data-management/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software) - [CRM Software](https://www.softwareadvice.com.au/directory/4153/crm/software) - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) - [Marketing Automation Software](https://www.softwareadvice.com.au/directory/1686/automation/software) ## Alternatives 1. [WPS Office](https://www.softwareadvice.com.au/software/280599/wps-office) — 4.5/5 (1532 reviews) 2. [QuickBooks Online](https://www.softwareadvice.com.au/software/393202/quickbooks-online) — 4.3/5 (8439 reviews) 3. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1456 reviews) 4. [monday.com](https://www.softwareadvice.com.au/software/131008/monday-com) — 4.6/5 (6029 reviews) 5. [Salesforce Sales Cloud](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud) — 4.4/5 (18781 reviews) ## Reviews ### "Salesforce, a Force to be Reckoned With" — 5.0/5 > **Benjamin** | *30 October 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love the ability that Salesforce gives us to really hone in on our partner interactions and create a comprehensive do not call list. We have so much more visibility now than we have had in the past and our tracking has improved dramatically. > > **Cons**: I genuinely do not have any complaints about my experience. > > I am very satisfied with this product and would recommend it to anyone looking to improve their internal processes (this extends to a wide pool of teams, sales, marketing, operations, etc.) ----- ### "Salesforce Sales Cloud" — 5.0/5 > **Destiny** | *17 October 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The best part of Salesforce Sales Cloud is the ability to manage and monitor everyday operations inside each account. It makes it possible to stay up to date on ongoing actions and guarantees regular, thorough visibility into each account's development. > > **Cons**: The mobile application is excellent and really helpful, however I don't like how expensive this platform is. I've had a positive overall experience with this platform. > > You get what you pay for, as I usually say, and Salesforce is no exception. It's a significant investment to integrate Salesforce into your software stack, but it will most likely pay for itself. Salesforce is quite powerful for automation and data collection. It is the best CRM I have ever used because I can add various sections (objects), fields, reports, and rules in a matter of minutes. ----- ### "Integration platform" — 5.0/5 > **Giuliana** | *17 December 2023* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Its widely recognized and appreciated. Many organizations have positive experienced. > > **Cons**: For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups. > > I would recommend based on a companys specific needs and business goals. ----- ### "Salesforce: a useful tool for non profits of all sizes" — 4.0/5 > **Andrew** | *16 October 2023* | Civic & Social Organization | Recommendation rating: 10.0/10 > > **Pros**: My favorite parts of salesforce have to be having a central database where we can store all of our information regarding engagements. From clients, to donors, to volunteers, and even board members. We use it to keep track of all types of information and it allows us to target specific "high value" donors who are more likely to donate based on previous donation history. It makes it very easy for us with just a few clicks to see all the information we need to successfully run a fundraising campaign and get it to the right people. > > **Cons**: It could be a little more intuitive, this may be a byproduct of having so many features. Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce. Sometimes we get volunteers that prefer to volunteer by assisting with admin tasks. Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force. Again this is probably because it has so many features that are very indepth, not necessarily a bad thing. > > We have really enjoyed using sales force. Having one system to monitor all of our important engagement data is a huge plus. In the past i've worked at non profits that employ a different system for every type of metric, so instead of everything being in one place, you have to login to multiple sites and it takes alot more of my time to gather all the information needed to successfully target a fundraising campaign. This frees up my time to work on more important day to day operations and not have to spend so much time in the office gathering data from different places and putting it together manually. ----- ### "Great and modern system" — 5.0/5 > **Daniel** | *26 November 2023* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: The fresh look and integration to link to other system is a nice touch. The font layout and design is very useful for everyday use. Nice to see the system evolve in the right way over the years of use. > > **Cons**: There can be occasions when the system is slow to use or encounters errors in time this has got much better and the overall experience has got better month on month. > > The system is vastly superior to other alternative platforms. The system is sleek and very user friendly. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/437823/salesforce-customer360?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/437823/salesforce-customer360) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data