--- description: Review of Capturi Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Capturi | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Capturi](/software/438452/capturi) # Capturi Canonical: https://www.softwareadvice.com.au/software/438452/capturi Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/438452/capturi?page=2) > As the leading platform for conversation analysis in Scandinavia, Capturi converts your customer conversations into concrete insights. With these insights, your customer service team will learn how wording, efficiency, and win-back strategies affect customer satisfaction and retention rates. Every year, Capturi processes and analyzes more than 35 million conversations from sales, customer service, and citizen service departments. Capturi's conversational AI platform is a trusted partner in creating extraordinary conversations and ensuring that every single interaction is productive and memorable – regardless of whether a call is handled by a human or an artificial agent. Capturi’s AI solution can be divided into three use cases: Insights, Assistant, and Artificial Agents. With Capturi Insights and Automation, you can get to know your customers better without having to spend unnecessarily long time. You will gain insights into how to successfully reduce average handling time, which type of approach to use to increase customer satisfaction levels, and how to reduce the overall conversation length. To further improve customer satisfaction levels and provide additional insights, Capturi automatically identifies spikes in the number of conversations on given topics. With Capturi AI Assistant, you can revolutionize the way your agents access information. The AI Assistant is designed to do just that: assist agents in improving, streamlining, and optimizing their call handling. Using complex technology, the Assistant can identify customer inquiries while they wait in the phone queue. Once the customer has explained their problem, the Assistant summarizes key points and forwards these to the agent along with concrete solution suggestions based on best practices. Additionally, the AI Assistant will soon be able to collect important information across conversations and update knowledge articles accordingly. It will also be able to dynamically suggest new topics based on popular topics and best practices. In addition, you can sign up for a waitlist for our AI Agents. These Artificial Agents can help customers solve simple inquiries quickly and effectively, without compromising the high quality that is essential in any customer interaction. In cases where the AI Agent is not able to provide suitable assistance, it forwards the call to a human agent with expertise in the given area. Due to a customer-centric approach and a product that is continuously developed based on customer needs and feedback, Capturi has an NPS of 70.5 – in comparison, the average SaaS company has an NPS of 36. To ensure that all customers benefit as much as possible from the platform, we offer unlimited access to a Customer Success Manager. Based on each department's data, the Customer Success Manager will help the team reach their goals and set new ones accordingly. Capturi is a plug-and-play tool that can easily be integrated into your preferred contact center solution. This way, you can still enjoy the favorite features of your current system while gaining access to new insights with Capturi. > > Verdict: Rated **4.8/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 11 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Puzzel ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: – - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, English, Finnish, German, Norwegian, Polish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI/Machine Learning - Activity Dashboard - Call Center Management - Customer Experience Management - Customer Service Analytics - Dashboard - Employee Coaching Tools - Feedback Management - Knowledge Management - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Performance Management - Performance Metrics - Process/Workflow Automation - Quality Assurance - Quality Management - Reporting & Statistics - Reporting/Analytics - Search/Filter ## Integrations (14 total) - Adversus - Aircall - Dixa - Enreach Contact - IntraManager Work - LeadDesk - Plecto - Puzzel - Telavox - Trio - Twilio - Vonage Contact Center - babelforce - nps.today ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) - [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software) - [Speech Analytics Software](https://www.softwareadvice.com.au/directory/4646/speech-analytics/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Alternatives 1. 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The company has been very accommodating for us. ----- ### "Excellent software with a multitude of uses" — 5.0/5 > **Peter** | *28 September 2023* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me. > > **Cons**: For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions. > > I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information. ----- ### "Capturi" — 4.0/5 > **Charlotte** | *29 June 2023* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and very intuitive platform. Very helpful support > > **Cons**: The limited ability to do advanced analysis in Capturi. It is possible to use the API wich is a hugh advantage ----- ### "Tracking authenticity" — 5.0/5 > **Sune** | *10 July 2023* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards. > > **Cons**: To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results. ----- ### "Very satisfied with Capturi" — 5.0/5 > **Mie** | *17 October 2023* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us. > > **Cons**: Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need. > > We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/438452/capturi?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/438452/capturi) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data