About OpenTable

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all of their data in one place to scale their success.
OpenTable Software - Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more.
OpenTable Software - Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more.
OpenTable Software - Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars.
OpenTable Software - Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply.
OpenTable Software - Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs.
OpenTable video
OpenTable Software - Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more. - thumbnail
OpenTable Software - Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more. - thumbnail
OpenTable Software - Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars. - thumbnail
OpenTable Software - Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply. - thumbnail
OpenTable Software - Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs. - thumbnail

OpenTable pricing

OpenTable has a free version and offers a free trial. OpenTable paid version starts at USD 149.00/month.

Starting Price:
USD 149.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to OpenTable

OpenTable Reviews

Feature rating

Value for Money
4.6
Functionality
4.6
Ease of Use
4.7
Customer Support
4.5
5 reviews of 1,280 View all reviews
paulina
paulina
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/05/2020

Quick reservation with no need to call

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Pros

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Cons

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Mark
Mark
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

4
Reviewed on 31/03/2021

Halfway there, but needs help

Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts.

Pros

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Cons

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

Leo
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 22/06/2023

Wouldn't use it if I didn't have to

Pros

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Cons

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

Ilana
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 29/04/2024

Sisserou's Restaurant

Pros

The POS integration and that it is widely used by patrons as a go to reservation source.

Cons

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Aron
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 22/08/2019

A great tool for restaurant

We have used them for years and would highly recommend them to small, non-corporate restaurants trying to be seen amongst so many local restaurants.

Pros

Easy for our guests to make reservations, tracks guests visits, you can enter guest notes and historical data to make their next visit more meaningful. They often have "Top Ten" lists for the categories that guests vote you in that you can use for marketing purposes. Reviews on Open Table are considered 'legit' as only real diners can write reviews.

Cons

If you have more money to spend, a program like SevenRooms has more guest tracking data capabilities for tagging and targeted emails/marketing. Can get expensive if your guests often use Open Table to make reservations.

Alternatives Considered

SevenRooms

Reasons for Switching to OpenTable

If we had more money to spend, we would move to SevenRooms, but it is vastly more expensive so we won't be making the switch anytime soon.

Response from OpenTable

Hi Aron, thanks for taking the time to write a review! We really appreciate your recommendation. We are now able to offer very sophisticated CRM capabilities through Venga. You can learn more here: https://restaurant.opentable.com/products/venga

Replied 05/09/2019

Related categories