--- description: Review of Brightpearl Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Brightpearl | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [ERP Systems](/directory/4365/erp/software) > [Brightpearl](/software/439392/brightpearl) # Brightpearl Canonical: https://www.softwareadvice.com.au/software/439392/brightpearl Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/439392/brightpearl?page=2) > Brightpearl is a complete retail operating system for brands, retailers, and wholesalers, designed to scale with fast-growing eCommerce brands. The platform offers flexibility to respond to rapid changes in demand with plug \& play integrations, intuitive inventory planning and powerful automation. Brightpearl helps businesses automate various processes, from order management to accounting, inventory, warehouse management, returns and more. Brightpearl is designed for use by merchants. Every new feature is relevant to retail, so you know that everything is retail-focused. Retail merchants need a platform that can handle seasonal volume. Brightpearl provides tools to help merchants manage orders, SKUs, channels, reporting and financials operatons. > > Verdict: Rated **4.4/5** by 191 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 191 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sage - **Founded**: 1981 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Denmark, Germany, Ireland, New Zealand, Norway, Sweden, United Kingdom, United States ## Features - 3PL Management - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Payable - Accounts Receivable - Activity Dashboard - Alerts/Notifications - Audit Management - Audit Trail - Backorder Management - Bank Reconciliation - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Bills of Material - Business Intelligence - CRM ## Integrations (41 total) - Adobe Commerce - Authorize.Net Connector - Avalara - BILL Accounts Payable & Receivable - Backbone - BigCommerce - Dotdigital - EKM - EasyPost - FedEx Ship Manager - FreightPOP - Glew - InfoPlus - Klaviyo - Lightspeed Retail ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ERP Systems](https://www.softwareadvice.com.au/directory/4365/erp/software) ## Related Categories - [Retail Inventory Management Software](https://www.softwareadvice.com.au/directory/30/inventory-management-software/software) - [Accounting Software](https://www.softwareadvice.com.au/directory/4220/accounting/software) - [Distribution Inventory Management Software](https://www.softwareadvice.com.au/directory/195/inventory-management-software/software) - [Sporting Goods POS Software](https://www.softwareadvice.com.au/directory/109/sporting-goods-store-software/software) - [CPG Software](https://www.softwareadvice.com.au/directory/3610/cpg/software) ## Alternatives 1. 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[Focus X](https://www.softwareadvice.com.au/software/3600/focus) — 3.7/5 (102 reviews) ## Reviews ### "Smooth Transition and Exceptional Support – Brightpearl Works for Our Business" — 5.0/5 > **Jamie Moxey** | *3 March 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Strong onboarding support, with structured weekly training that made a complex transition feel manageable. \[sensitive content hidden\] took time to understand how Dusk Lighting operates and ensured the system was configured to suit our business processes rather than forcing us into a rigid structure. Clear, detailed answers to questions, with practical guidance that helped us make confident decisions. Excellent knowledge of Shopify and how the two systems integrate, which was critical during migration from Visualsoft. Collaborative approach with partners such as Business Solutions and Shiptheory, ensuring smooth integration across our wider tech stack. Willingness to work through challenges and find practical solutions when issues arose. Comprehensive functionality for stock management, order processing and reporting, giving us better operational visibility. Reliable ongoing support post-launch, which provides reassurance as we continue to embed the system. > > **Cons**: One operational limitation for us is the requirement to manually create Purchase Orders. There isn’t currently an option for a cumulative PO that builds automatically in the background based on demand. A cumulative PO would allow us to monitor value and quantities throughout the day or week, rather than being forced to create multiple POs immediately. As a result, we often generate several smaller POs daily, many of which fall below carriage-paid thresholds. Because we operate largely on a just-in-time model while also holding some stock, this has required a shift in how we manage purchasing. Merging POs while maintaining accurate auto-fulfilment can be complex, and naturally introduces potential for human error if not managed carefully. That said, this is more about adapting our internal processes to the system’s current structure than a fundamental flaw with Brightpearl. > > Our overall experience with Brightpearl has been extremely positive. Transitioning Dusk Lighting from Visualsoft to Shopify and Brightpearl was a daunting task, but \[sensitive content hidden\] and the wider Brightpearl team made the process far more manageable. From weekly training sessions to opportunities to test real-world scenarios, the support was consistent, thorough, and tailored to our business. \[sensitive content hidden\] took the time to understand how we operate, ensuring the system was implemented in a way that supported our workflows. Challenges inevitably arose with such a major change, but the team worked proactively to find practical solutions, often collaborating effectively with partners like Business Solutions and Shiptheory, and even coordinating with Visualsoft when needed. Today, Brightpearl provides a robust platform for stock management, order processing, and reporting. While there are occasional teething issues, the support is reliable, and we feel confident in the system’s ability to meet our needs. Overall, it has been a highly positive experience, and we would recommend Brightpearl to any growing retailer looking for a comprehensive and supportive operations platform. ----- ### "Powerful Tool with Powerful Support" — 4.0/5 > **Livi** | *10 February 2026* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ease of use, it may have a lot of features but how everything works together to manage our orders provides a level of fine tuned control that is absolutely requited for the scale and complexity of our operations. > > **Cons**: It can be inconsistent. Automations running off-book, status filters not consistently displaying their contents as prescribed, the many layers of BP means that points of failure can be difficult to address. > > \[sensitive content hidden\] has been especially helpful in aiding us better understand BP's capabilities and how the automations can best work for us. \[sensitive content hidden\] aided us in understanding and solving an ongoing gap in our processes. Professional and a pleasure to work with, both. ----- ### "Very expensive for little gain" — 2.0/5 > **MARTIN** | *25 May 2021* | Retail | Recommendation rating: 2.0/10 > > **Pros**: The only thing that I really like about this software is that they have good support staff. I was initially attracted to Brightpearl because it included integrated accounts. It has taken me 6 years to realise that this was a false way of thinking as there is other software that integrates seamlessly with reasonably-priced good quality accounting software like Xero, Quickbooks and Sage. Essentially with Brightpearl you are paying a high price for an accounting system that is used by a relatively small number of users (online it says Brightpearl has about 1,000 users - that is a very small number to finance a piece of accounting software. Eventually I realised how much it was missing in other areas. > > **Cons**: The biggest drawback with Brightpearl is the small number of marketplaces it support compared to many of its competitors. They claim to integrate with Amazon, but this is only partially true. Amazon Europe have added 3 new marketplaces but BRightpearl have ingnored them where similar software providers have integrations at no extra cost. Brightpearl haven't added a single marketplace integration in 6 years, and the only one planned, OnBuy, a small marketplace unlikely to generate much revenue, comes at an extra cost. When I started with Brightpearl they were advertising it as the software to automate your online selling, but it was very limited as far as automation was concerned. After a couple of years they launched the Brightpearl Automation App. Funny that you should need an additional app, at extra cost, to do what the software was promising to do 2 years earlier. many things come at extra cost with Brightpearl but are available at no extra cost with other software. Brightpearl doesn't calculate VAT correctly. If you get an order from the Channel Islands, Brightpearl will add 20% VAT even though there is no VAT in th Channel Islands. (it does the same with the Canary Islands which also are not subject to VAT. It would be simply to write a filter to catch these and put correct 0 VAT on them, but they just don't seem to care if their customers are paying the tax men a bit more than they should be. > > Just too many things that BRightpearl doesn't do. Its website claimed that you could list directly from Brightpearl onto eBay but it turned out to be untrue as Brightpearl didn't support eBay Postage Policies (That's eBayspeak for shipping tables). Nor could it list directly to any of the Amazon websites, nor to Shopify or anywhere else. Yet other software can do all of that, and has Google Translate Professional built in so that you can list directly to Amazon Poland without you having to employ a translator. So Brightpearl just falls flat on its face in far too many areas compared to the competition. The worst thing is trying to leave. I am leaving and would like to keep read only access for a year to make it easy to check any warranty claims. Brightpearl have quoted £10,080 for that when full acess costs me less than half of that. So if you are considering BRightpearl, keep looking, there are much better deals available. ----- ### "Reliable Operations Platform with Great Implementation Support" — 4.0/5 > **Frank** | *5 March 2026* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: Brightpearl’s onboarding process is exceptionally thorough. Their team invests real effort into understanding a customer’s operational needs, and the implementation support is strong across the board—from structured training sessions to well‑coordinated customization work involving third‑party partners when needed. The Automations feature is another major advantage. It allows us to build powerful workflows using order data such as SKUs, sales channels, shipping methods, and customer history. This has enabled us to automate tasks like reviewing customer notes before fulfilment, adding promotional items with logic-based limits, and routing orders to the appropriate warehouse. I also appreciate that Brightpearl provides predictable annual software costs. In an industry where surprise renewal price hikes are common, the transparency and year‑to‑year consistency are genuinely refreshing. > > **Cons**: The session timeout is one of the most frustrating aspects of using Brightpearl. It logs users out after a relatively short period of inactivity, which is disruptive for anyone who needs to keep the tab open throughout the day but isn’t working inside it continuously. Compounding this, the interface doesn’t automatically refresh to indicate that the session has expired, so you only discover you’ve been logged out after clicking something—a daily friction point for our entire team. The built‑in search functionality also feels quite limited, especially for users who rely heavily on quick data retrieval. Additionally, permissions could be more granular; for example, offering read‑only access to inventory location data would be extremely useful, but currently it’s an all‑or‑nothing permission. > > Our Brightpearl Implementation Consultant delivered excellent training that helped our company align with industry best practices from day one. As we learned more about the platform’s advanced configuration options, our internal workflows became significantly faster and more consistent. The automation engine now handles the majority of our fulfilment processes, with only a small portion requiring manual review. The WMS module has improved warehouse efficiency and reliably synchronizes customer notes and packed-dimensions data with ShipStation—something that many competing systems struggle with. Brightpearl has also enabled us to regain full control of our inventory and activate accurate real‑time stock sync to all our sales channels. Having purchase orders managed directly within Brightpearl makes inbound shipment tracking straightforward as well. Finally, the Inventory Planner (Demand Planner) add‑on has proven valuable in preventing stockouts; it can support complex forecasting and replenishment needs as long as you commit the time to configure it properly. ----- ### "Efficient, Reliable, and Great for Small Businesses" — 5.0/5 > **Monica** | *26 March 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10 > > **Pros**: I really appreciate how reliable and secure Brightpearl is. Order management is smooth and well-organized, and staff management is simple and effective. The platform is intuitive and helps keep everything organized, which is perfect for a small business. > > **Cons**: There have been very few minor bugs, but they are quickly resolved. I’d say sometimes the interface can feel a bit overwhelming at first, but it’s easy to get used to. > > Overall, my experience has been very positive. Brightpearl has improved efficiency, made daily operations easier, and comes with excellent customer support. It’s a reliable, scalable solution that supports business growth and I would definitely recommend it to other small businesses. ----- Page: 1 / 9\ Next: [Next page](https://www.softwareadvice.com.au/software/439392/brightpearl?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/439392/brightpearl) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data