--- description: Review of Dispatch Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dispatch | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Fleet Management Software](/directory/4558/fleet-management/software) > [Dispatch](/software/443276/dispatch-connect) # Dispatch Canonical: https://www.softwareadvice.com.au/software/443276/dispatch-connect Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/443276/dispatch-connect?page=2) > Dispatch: Delivery Intelligence Redefined Dispatch helps enterprises orchestrate their delivery operations with confidence. Combining intelligent logistics software with a managed national network of drivers, DispatchOne gives companies full control and visibility across every delivery touchpoint. Dispatch provides the infrastructure layer for modern logistics—enabling end-to-end coordination of orders, routing, billing, and fulfillment in one platform. With AI-powered orchestration and enterprise-grade flexibility, Dispatch empowers businesses to deliver reliably, at scale, and with measurable impact. Strategic Benefits: -Complete Visibility: Real-time ETAs, analytics, and proactive insights -Reliable Fulfillment: National network of professional drivers for consistent coverage -Smart Orchestration: AI that predicts, routes, and optimizes performance -Enterprise Integration: Built to fit complex operations and multi-location delivery networks Dispatch gives organizations the intelligence and reliability to exceed customer expectations and deliver operational excellence. > > Verdict: Rated **4.6/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 93 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Dispatch ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Billing & Invoicing - Carrier Management - Communication Management - Customer Portal - Customizable Reports - Data Import/Export - Delivery Tracking - Dispatch Management - Drag & Drop - Driver ETA - Driver Management - EDI - Electronic Signature - Fleet Management - For Courier Services - For Freight Operations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Fleet Management Software](https://www.softwareadvice.com.au/directory/4558/fleet-management/software) ## Related Categories - [Fleet Management Software](https://www.softwareadvice.com.au/directory/4558/fleet-management/software) - [Delivery Management Software](https://www.softwareadvice.com.au/directory/3911/delivery-management/software) - [Courier Software](https://www.softwareadvice.com.au/directory/3316/courier/software) - [Transportation Management Systems](https://www.softwareadvice.com.au/directory/252/transportation-management-software/software) - [Route Planning Software](https://www.softwareadvice.com.au/directory/1917/route-planning/software) ## Alternatives 1. [Transvirtual](https://www.softwareadvice.com.au/software/200647/transvirtual) — 4.8/5 (68 reviews) 2. [Elite EXTRA](https://www.softwareadvice.com.au/software/88789/elite-extra) — 4.7/5 (356 reviews) 3. [Track-POD](https://www.softwareadvice.com.au/software/101378/track-pod) — 4.7/5 (140 reviews) 4. [eShip](https://www.softwareadvice.com.au/software/370719/eship) — 4.7/5 (89 reviews) 5. [OptimoRoute](https://www.softwareadvice.com.au/software/78813/optimoroute) — 4.6/5 (248 reviews) ## Reviews ### "Wonderful, time-saving service\!" — 5.0/5 > **Crystal** | *11 August 2025* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Trusted \& reliable drivers that show up on time and provide excellent customer service to our customers. The customer service team is great\! They always reach out and are quick to assist should any problems arrive, whether via chat or phone. > > **Cons**: Sometimes there can be a long wait time on a driver, which caused me to have to cancel due to delivery delays to my customers. > > My overall experience with Dispatch has been great. Any disruptions that may have occurred have been minimal and few and far in between. ----- ### "Dispatch is solid" — 5.0/5 > **Alan** | *5 February 2026* | Airlines/Aviation | Recommendation rating: 7.0/10 > > **Pros**: easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions. > > **Cons**: customer service not the greatest due to getting sent to voicemail a lot of the time, occasionally a driver 2 hours away can accept jobs that are extremely time sensitive, uber can have way cheaper prices > > overall reliable source for semi rush courier jobs, friendly drivers, drivers always answer the phones ----- ### "Could be an Industry Leader but..." — 3.0/5 > **Nicholas** | *14 February 2026* | Construction | Recommendation rating: 1.0/10 > > **Pros**: The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework. > > **Cons**: 1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss. > > My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer. ----- ### "review on dispatch" — 4.0/5 > **Addison** | *10 February 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Easy way to navigate website, easy to edit and changed orders on the fly > > **Cons**: The estimated times are not accurate all the time. > > overall good, when I place an order for asap the times can change ----- ### "Grateful Review" — 5.0/5 > **Andy** | *4 February 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key. > > **Cons**: I feel like they can improve on verification of drivers, making sure the account and the actual driver match. > > Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers\! retain them and keep the best of the best. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/443276/dispatch-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/443276/dispatch-connect) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data