--- description: Review of LaunchBay Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LaunchBay | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Portal Software](/directory/4405/portal/software) > [LaunchBay](/software/444024/motion-io) # LaunchBay Canonical: https://www.softwareadvice.com.au/software/444024/motion-io Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/444024/motion-io?page=2) > LaunchBay is the client experience platform for B2B service providers, agencies, and software companies that want to deliver a best-in-class customer experience without hiring more staff or adding work to their team's plate. From onboarding and implementation to ongoing service delivery, LaunchBay brings every step including tasks, communication, approvals, time tracking, resource management, and data collection into one platform your team and your clients actually use. The result is faster time-to-value, fewer status calls, and a client experience that reflects your brand's professionalism at every touchpoint. For Internal Teams LaunchBay delivers the operational clarity of a professional services automation tool with the client experience layer most PSA platforms leave out. - A real-time Projects Dashboard gives ops leaders visibility into health scores, project status, and activity across every active engagement. Spot which projects are on track and which are behind at a glance, drill into any blocker instantly, and take action before clients complain. - Reusable project templates let you map out every task, stage, and resource your team and clients need to complete, so every engagement starts from a proven foundation rather than a blank slate. - Tasks are fully flexible — attach intake forms, contracts, file uploads, invoices, or embedded tools to any step in the workflow. Set due dates once and LaunchBay handles the rest, sending automatic reminders when something is overdue so your team stops chasing and starts delivering. - A shared Message Center replaces scattered email threads and Slack messages with one centralized inbox where your team can see every client conversation, respond quickly, and collaborate internally using private notes that clients never see. Every file, message, and update lives in one place, tied to the right project and the right client. - Reporting gives ops leaders the visibility to act early instead of reacting late. The Project Progress view surfaces task completion status across every active project in a single grid, highlights which projects are behind, and lets you drill into any blocker for additional context. No more standing over your team or finding out about problems after clients have already noticed. For Clients LaunchBay creates a premium self-service experience that keeps clients informed and moving without requiring constant input from your team. - Each customer gets a secure, branded portal with loginless access via magic link — no account creation, no password reset emails, no friction. - Clients click a link in their inbox and land directly in their portal, ready to get started. - Inside their portal, clients see all of their active projects in one place, with a clear task list that tells them exactly what to do and why. - Tasks are actionable — clients can complete intake forms, sign contracts, submit payments, and upload files without ever leaving the portal. - A visual Progress Tracker gives clients a real-time view of exactly where their project stands, updated automatically as work gets done, so they always know what's been completed and what comes next without emailing your team to ask. Built to Fit Your Stack LaunchBay integrates with the tools your team already runs on including HubSpot, Zapier, Stripe, Calendly, Google Drive, and more. Kick off onboarding automatically the moment a deal closes in your CRM, sync client data across your stack, and eliminate the manual handoffs that slow projects down at the start. Whether you're a SaaS company managing customer onboarding, a marketing agency running client kickoff projects, or a professional services firm delivering complex implementations, LaunchBay gives you the workflow automation, task management, time tracking, and client communication tools to deliver every engagement with speed, consistency, and confidence. > > Verdict: Rated **4.8/5** by 49 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 49 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Motion.io ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LaunchBay is the client experience platform built for agencies, consultants, and B2B service teams. Deliver a best-in-class client experience without hiring more staff or adding work to your team's plate. Essentials: $19/team member/month (billed annually) or $29/month billed monthly For individuals getting started with a professional, client-facing setup. Includes: - Branded Client Portal - Unlimited Projects and Clients - Magic Links for Portal Access - Client Intake Forms - AI Form and Project Builder - Invoicing and Payments - Digital Contracts - Deliverable Proofing - Client Directory Standard: $49/team member/month (billed annually) or $59/month billed monthly For teams that need to automate busywork and scale delivery. Includes everything in Essentials, plus: - Automations - Zapier Integration - Client Requests - Recurring Tasks - Time Tracking - Meeting Notes - Project Custom Fields - Advanced Reporting Premium: $69/team member/month (billed annually) or $79/month billed monthly For bigger teams that need full white-labeling and advanced controls. Includes everything in Standard, plus: - White-Labeled Client Portal - Remove Powered by LaunchBay - Custom Sending Domain - Password Protected Portals - HubSpot Integration - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, United Kingdom, United States ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Alerts - Account Management - Active Directory Integration - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Agile Methodologies - Alerts/Notifications - Approval Process Control - Archiving & Retention - Assignment Management - Audit Management - Audit Trail - Availability Management - Billing & Invoicing - Brainstorming ## Integrations (4 total) - High Level Software - HubSpot CRM - Pipedrive - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Portal Software](https://www.softwareadvice.com.au/directory/4405/portal/software) ## Related Categories - [Client Onboarding Software](https://www.softwareadvice.com.au/directory/4483/client-onboarding/software) - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) - [Business Process Management Software](https://www.softwareadvice.com.au/directory/4351/bpm/software) - [Collaboration Software](https://www.softwareadvice.com.au/directory/4138/collaboration/software) - [Project Management Software](https://www.softwareadvice.com.au/directory/4430/project-management/software) ## Alternatives 1. 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[Moxo](https://www.softwareadvice.com.au/software/142336/moxo) — 4.0/5 (24 reviews) ## Reviews ### "Motion allows you to scale up easily" — 5.0/5 > **Ralph** | *28 July 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The ability to keep track of everyrhing whilenworkimg with a client > > **Cons**: Email open feature needs to be able to drill down > > Phemomenal, ease of use, perfect for handling colume of clients ----- ### "Excellent customer portal" — 5.0/5 > **Pazbi** | *11 November 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: The customisation of the platform is very extensive. Also how easy it is to onboard clients because of it. Lastly the fact you can use Zapier to trigger automations based on actions on the platform. > > **Cons**: I really wish they had a Make.com integration. > > We had an demo call with on of their team, which was very clear. We signed up for the trial and they helped us with the setup. We've been using it for a few months now and can't fault it. ----- ### "Ease of use" — 4.0/5 > **Sierra** | *2 March 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: ability to get all the forms from new staff or clients and it straight forward to use once you figure it our > > **Cons**: Take a minute to set up forms and learn which place to upload them > > Pretty good. Can support new clients and staff in one place and send messages to them in the platform. ----- ### "Motion.io - Client Connectivity at your Finger Tips" — 5.0/5 > **Peter** | *21 February 2025* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Simplicity and support from the Motion.io team.....and its very cost effective. It does exactly what team say it does which is great. > > **Cons**: Nothing that I have discovered yet. If I have come across things that I haven't got a full grasp of the Motion.io team respond very quickly. > > I am developing a client portal on my website for direct interactions with clients on different projects. By having this portal I am effectively harnessing clients "for life" as we are supporting them as their accountability partner in their projects. Motion.io has given me the tools and understanding of how to put this together myself rather than contract this out which would cost me far more money. Sure it takes me time to build this but as I am doing it I am able to tailor it to exactly what I want to give me and my clients the best experience. ----- ### "So Easy To Automate Client Projects" — 5.0/5 > **Jessica** | *16 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: How easy it is to automate the system so clients are not overwhelmed. > > **Cons**: Somethings take a few too many clicks to find/to get to. I'd like to see some more simplification elements added. But overall it's been great. > > It's been great. I really like the approval in app element and how easy it is to implement. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/444024/motion-io?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/444024/motion-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data