---
description: Review of KIX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: KIX | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [KIX](/software/444865/kix)

# KIX

Canonical: https://www.softwareadvice.com.au/software/444865/kix

> KIX is an open source service management solution designed for IT service management (ITSM) and technical customer service teams. The software caters to organizations across industries, from small businesses to large enterprises in the public and private sectors. KIX is available in three versions to suit different needs. 

KIX Start is the free open source option, offering core service management functionality like ticketing, asset management, knowledge base, and reporting. KIX Pro is the full-featured professional ITSM edition with advanced capabilities for mature ITSM processes. Key features of KIX include flexible, customizable workflows aligned with ITIL best practices, a self-service portal for end users, Kanban boards for Agile development, and native integrations with complementary tools. The software is highly scalable to grow with organizations. KIX also provides tailored solutions for specific industries such as logistics, healthcare, education, and more.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: cape IT

## Commercial Context

- **Starting Price**: EUR 33.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Availability Management
- CRM
- Capacity Management
- Change Management
- Client Portal
- Configuration Management
- Customer Portal
- Customer Support
- Customisable Branding
- Customisable Forms

## Integrations (3 total)

- Deskcenter Management Suite
- baramundi Management Suite
- opsi

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)

## Related Categories

- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Incident Management Software](https://www.softwareadvice.com.au/directory/4577/incident-management/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.softwareadvice.com.au/software/116349/jira-service-management) — 4.5/5 (763 reviews)
3. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews)
4. [TOPdesk](https://www.softwareadvice.com.au/software/64429/topdesk) — 4.4/5 (110 reviews)
5. [Deepser](https://www.softwareadvice.com.au/software/426975/deepser) — 4.6/5 (56 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/444865/kix)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/service-desk/kix-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/444865/kix> |
| en-GB | <https://www.softwareadvice.co.uk/software/444865/kix> |
| en-IE | <https://www.softwareadvice.ie/software/444865/kix> |
| en-NZ | <https://www.softwareadvice.co.nz/software/444865/kix> |

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