--- description: Review of Verint Workforce Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Verint Workforce Management | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Internal Communication Software](/directory/4370/employee-communication-tools/software) > [Verint Workforce Management](/software/445876/verint-workforce-management) # Verint Workforce Management Canonical: https://www.softwareadvice.com.au/software/445876/verint-workforce-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/445876/verint-workforce-management?page=2) > Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise. Whether in the office or working from anywhere, thoughtful automation and simple workflows provide employees with flexible scheduling options to drive employee well-being while ensuring business policies are met. And as a full featured cloud solution, it can free businesses from the burden of complex infrastructure and administration and easily extend to applications to support employees with tools to do their job. > > Verdict: Rated **4.2/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 19 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Verint - **Location**: Melville, US - **Founded**: 2004 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Call the Verint team in your country for pricing options - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Brazilian Portuguese, Dutch, English, French, German, Polish, Russian, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Belgium, Belize, Brazil, Canada, Chile, China, Costa Rica, Ecuador, El Salvador, France, Germany, Guatemala, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Ireland and 12 more ## Features - API - Absence Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Approval Workflow - Attendance Management - Attendance Tracking - Automated Scheduling - Availability Management - Behavior Tracking - Budgeting/Forecasting - Calendar Management - Calendar Sync - Calendar/Reminder System - Chat/Messaging - Clock In/Out - Collaboration Tools - Compliance Management ## Integrations (4 total) - Amazon Connect - Intertel - Twilio - Unify ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Internal Communication Software](https://www.softwareadvice.com.au/directory/4370/employee-communication-tools/software) ## Related Categories - [Internal Communication Software](https://www.softwareadvice.com.au/directory/4370/employee-communication-tools/software) - [Productivity Software](https://www.softwareadvice.com.au/directory/4366/productivity/software) - [Leave Management System Software](https://www.softwareadvice.com.au/directory/3926/absence-management/software) - [Attendance Tracking Software](https://www.softwareadvice.com.au/directory/404/time-attendance/software) - [Workforce Management Software](https://www.softwareadvice.com.au/directory/374/workforce-management-software/software) ## Alternatives 1. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5112 reviews) 2. [When I Work](https://www.softwareadvice.com.au/software/161998/when-i-work) — 4.5/5 (1274 reviews) 3. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (986 reviews) 4. [Teamplify](https://www.softwareadvice.com.au/software/439840/teamplify) — 4.8/5 (73 reviews) 5. [Findmyshift](https://www.softwareadvice.com.au/software/134395/findmyshift) — 4.6/5 (1182 reviews) ## Reviews ### "Easy to Understand" — 4.0/5 > **Kevin** | *5 September 2018* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: The tool is very straighforward especialky with it’s functions > > **Cons**: The tool is usually web based and has delays > > Neutral. It can be improved if it has better reporting tool ----- ### "Difficult to deploy at first, then it gets easier to use" — 4.0/5 > **Lilian Paulina** | *27 January 2022* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: I can track and monitor my team's activities very easily > > **Cons**: Kind of difficult to implement on a team. > > I've used it for almost a year and I've been able to track my team's frequent tasks. ----- ### "A massive forecasting software" — 3.0/5 > **Verified Reviewer** | *28 September 2022* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: It has so much to offer in terms of forecasting, analytics, reporting, scheduling, etc. > > **Cons**: There's not much in terms of helpful content in learning the software directly from the company. You'll need to do a ton of research on your own. ----- ### "Verint" — 5.0/5 > **denise** | *21 December 2022* | Packaging & Containers | Recommendation rating: 7.0/10 > > **Pros**: Product is easy to use and displays the employees schedule for them > > **Cons**: There are some things we cant do in Verint, like request pto and swap shifts. We have to use ADP to do those things > > Verint is a useful tool to us. We also use Verint in our advocacy department to listen to phone calls which works very well. ----- ### "Great for task management" — 4.0/5 > **Juan** | *27 January 2022* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The fact that you can monitor and track the team's operations. > > **Cons**: Difficult to use at first, may have a couple of small bugs. > > I've used it in order to implement remote-working tasks and pandemic currently made it way more functional. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/445876/verint-workforce-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/445876/verint-workforce-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data