--- description: Review of Tourwriter Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tourwriter | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Tour Operator Software](/directory/4391/tour-operator/software) > [Tourwriter](/software/44973/tourwriter) # Tourwriter Canonical: https://www.softwareadvice.com.au/software/44973/tourwriter Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/44973/tourwriter?page=2) > Tourwriter enables travel specialists and destination marketing professionals to craft chic, cutting-edge itineraries that stand out from the competition. We are an end-to-end tour operator software solution designed by tour operators, for tour operators. From planning to experiencing and everything in between; Tourwriter ensures the relationship between you and your travellers is seamless, every step of the way. \*Tourwriter generates stunning, contemporary itinerary proposals at the press of a button. \*Mobile responsive, a printable PDF, rich with information and simple to navigate...and it only takes minutes to build. \*An itinerary builder designed to give you the freedom to craft memorable journeys effortlessly. Helpful colour coding gives you an at-a-glance view of your booking statuses. \*Clean and agile pricing functionality that makes costing your itineraries refreshingly simple without compromising on the detail. \*Send booking requests and receive confirmations from your suppliers automatically. \*A supplier library that has been designed to give you complete control over it all; from images and descriptions to rate periods and everything in between. \*Embed itineraries on your website - use our free plugin to seamlessly display example itineraries on your WordPress website. \*Built in CRM and agency commission management tools > > Verdict: Rated **4.6/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 41 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tourwriter - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 149.00 - **Pricing model**: Per User - **Pricing Details**: All plans include essentials for luxury operators, with flexible upgrades to fuel your growth. - **Target Audience**: 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, American Samoa, Andorra, Anguilla, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 110 more ## Features - API - Accounting Integration - Activities Booking - Activity Dashboard - Booking Management - CRM - Central Reservation System - Client Management - Customer Database - Customisable Branding - Customizable Reports - Data Import/Export - Discount Management - Dynamic Content - Electronic Payments - Invoice Management - Itinerary Creation - Multi-Currency - Multi-Day Booking - Multi-Language ## Integrations (5 total) - Google Maps - Stripe - Vamoos Travel App - Xero - Zoho Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Tour Operator Software](https://www.softwareadvice.com.au/directory/4391/tour-operator/software) ## Related Categories - [Tour Operator Software](https://www.softwareadvice.com.au/directory/4391/tour-operator/software) - [Travel Agency Software](https://www.softwareadvice.com.au/directory/4524/travel-agency/software) ## Alternatives 1. [WeTravel](https://www.softwareadvice.com.au/software/379520/wetravel) — 4.8/5 (524 reviews) 2. [Perk](https://www.softwareadvice.com.au/software/47913/travelperk) — 4.7/5 (421 reviews) 3. [Lanes & Planes](https://www.softwareadvice.com.au/software/433055/lanes-and-planes) — 4.6/5 (684 reviews) 4. [Ezus](https://www.softwareadvice.com.au/software/115500/ezus) — 4.7/5 (60 reviews) 5. [Intelitour](https://www.softwareadvice.com.au/software/522420/Intelitour) — 5.0/5 (41 reviews) ## Reviews ### "Great so far" — 4.0/5 > **Paul** | *6 March 2019* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10 > > **Pros**: We have just recently started to use Tourwriter to see if it is a fit for our business. We have only been using it for a few weeks so far but are very impressed. It definately saves us time in creating the itineries for our trips in a clean and professional style. > > **Cons**: We have not encountered any set backs in the software yet ----- ### "Great software for travel agencies" — 5.0/5 > **Angela** | *5 September 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and offers everything you need to create itineraries, manage bookings and daily tasks of a travel agency. > > **Cons**: Waiting for integrations with other useful apps and softwares. ----- ### "I have been frustrated with Tourwriter from the moment I transferred the initial payment." — 3.0/5 > **Claire** | *7 February 2018* | Airlines/Aviation | Recommendation rating: 2.0/10 > > **Pros**: The software is great, exactly what is needed for my business however the whole setup leaves a lot to be desired. The whole setup process has been painfully slow and not designed with my business needs in mind. \* From the moment I paid the setup costs I was expected to wait 2 weeks until tourwriter sourced an implementation manager. \* Training is painfully slow, sticks to a script and in my experience at least 5 hours was a wasted, they did not judge my knowledge of similar systems and provided a rudimental explanation of task such as creating a folder in tourwriter - I have been using similar systems for 20 years I know I already know how to create a folder and they could see in my tourwriter that the folders were already organised. I have to think was it deliberate just to waste the hours of training? \* I was told that I was not expected to use the system for daily business operations for 4 months even though I was paying full price for the licence, I find this ridiculous. > > **Cons**: \* Again the implementation of the itineraries has been painfully slow. I purchased 5 hours for the implementation of the itinerary to suit my business needs, after receiving my requests I was told it would be a total of 8 hours, now the itineraries are created in (what looks like) PHP coding. Having some knowledge of HTML I have been able to change text, colours sizes and perform basic tasks and I feel for an experienced user the tasks I asked tourwriter to undertake could be completed well within 5 hours, it seemed to me to be simple. To be fair to tourwriter stated they would not charge however I do feel that the coding came nowhere close to 8 hours so again it has made me question tourwriter, Also it is now 10 weeks since I bought tourwriter and I STILL do not have an itinerary designed especially for my business. I do feel that tourwriter work the training and implementation totally around the needs of the tourwriter business and NOT around the needs of the customer. The system itself is great however Tourwriter really need to focus on the customers needs, listen to their requirements and provide a usable system within at least 1 month not 4 months. At present I would not recommend tourwriter due to the continual issues arising from the implementation process. > > The software is great my issue is with the implementation period ----- ### "After much research and years of use - THIS IS YOUR BEST OPTION\!" — 5.0/5 > **Monica** | *18 April 2017* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: The ease of use, the cooperation during implementation, their ability to recreate my wishes to a perfect itinerary that works with the industry quirks specific to my market. Finally, the system is never down\! > > **Cons**: A few steps in the data entry process could maybe be simplified, but nothing that is big. > > I own a small travel agency called CostaRicaTravelMarket. Most of my decisions are mapped on a grid. I will research fully, select the market options and grade each value proposition. This is the same process I followed when we decided to upgrade our itinerary management software and we hit a home run\! The software if fantastic, versatile and very easy to use. I have to say the production of itineraries, reports, quotes, and pricing documents are very professional looking and efficiently produced. I have used it with FIT's and groups and the functionality is great. Definitely designed by people inside the field who understand fully the quirks and nuances our industry has\! I have to say for us, it has fulfilled some CRM functions as well. It allows me to keep track of the tasks for each client, and it gives me great reports on supplier actionable lead times and payments. The implementation was wonderful\! Alison is the most professional, courteous and thorough implementer and Account Manager ever. I was told the implementation could take anything between 2-3 weeks to a couple of months depending on my pace of response, as a lot of the actual customization they carry out will depend on the client's specific methods, supplier profile, data entry speed, etc. I was up and running in about 6 weeks. Agent presented me with a schedule on how the implementation would progress, all in a logical and efficient sequence. My timing in fulfillment of tasks determined the speed of implementation - on their side they were timely every time. I read some ones review below before writing mine, and I have to say I find it incredible to believe because from my own implementation, I can honestly say I was impressed at the team work they displayed and the flawless cooperation they provided from across the globe to help me advance in a speedy and efficient manner. I wanted my itinerary in a very specific way, I also wanted two other documents to create quotes and area suggestions. They created all three without me having to compromise on any change. I was in awe at how sometimes I felt I was asking for something that seemed impossible, yet agent would take on the challenge and come up with the way to get it done\! Every time\! I never heard a "oh sorry, no - that cannot be done...." So my final recommendation is you cannot go wrong with Tourwriter\! Hands down this is the best alternative in the market and I strongly recommend it. You will not regret it. ----- ### "Great implementation support\! Easy to work with, full of helpful ideas and ways to improve workflow" — 5.0/5 > **Kathy** | *26 July 2017* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Putting together an itinerary is quick and easy for our sales agents. Sending the booking request to the vendors is now a process that only takes a minute. Before TourWriter it was a very long process and there was a great potential for human errors. They are always willing to talk about a problem that may come up and offer a variety of solutions. This allows us to decide which solution is best for our company. They have great people working for them who really take the time to listen and explain and never seem to tire of our many questions\! Our booking process has become very streamlined and we are now able to hire and train new sales agents since TourWriter is easy to learn and use. We have just completed the set up for our accounting module and plan to roll out the Groups module in the fourth quarter. > > **Cons**: If TourWriter had the ability to assign a task to a co-worker then it would be perfect\! We would then be able to get rid of the steps we have to add to Asana for each booking we process. Currently, the tasks in the to do list can only be set up for the person assigned to the booking. But we have many team members doing differnt tasks on each booking, so if we could assign them to the person responsible, then we would not have to go outside of TourWriter to do anything\! > > Better workflow. Easier to train,cross train. All of my staff can see what has been sold or quoted so nor more confused sales agents trying to figure out what another agent quoted or booked. The tool is easy to learn, so when we hire new staff, it is faster to get them ready to sell. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/44973/tourwriter?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/44973/tourwriter) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data