--- description: Review of LeadDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LeadDesk | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [LeadDesk](/software/450657/LeadDesk) # LeadDesk Canonical: https://www.softwareadvice.com.au/software/450657/LeadDesk Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/450657/LeadDesk?page=2) > LeadDesk is a cloud-based contact center solution designed to support high-volume sales and customer service teams. The platform offers an outbound sales solution that can increase agent efficiency. It also provides an omnichannel customer service system. This system allows businesses to manage all communication channels in one place. LeadDesk's solutions are built on the company's own call infrastructure. This infrastructure guarantees high-quality audio and 99.95% uptime across over 500 million calls per year. The platform is compliant with regulations in each market. Servers are located in Europe to ensure fast operations and data security. Businesses can customize their campaigns, queues, reports, and operations. This allows them to equip their sales and service teams with the tools they need. Whether an organization wants to boost outbound sales or enhance omnichannel customer service, LeadDesk provides a flexible, feature-rich solution. This solution can be tailored to meet the organization's unique needs. LeadDesk has a deep understanding of the contact center industry. The platform helps transform regular sales and customer service teams into high-performing teams. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LeadDesk - **Location**: Helsinki, Finland - **Founded**: 2010 ## Commercial Context - **Starting Price**: EUR 99.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Instant: €89 / licence (from 2-5 licenses) Essential: €99 / licence (starting from 5 licenses) Advanced: €129 / licence (starting from 5 licenses) Enterprise pricing option available upon request for 50 licenses and above. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish - **Available Countries**: Denmark, Finland, France, Germany, Netherlands, Norway, Spain, Sweden ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Center - CRM - Calendar Management - Call Center Management - Call Conferencing ## Integrations (11 total) - Giosg - Google Analytics 360 - Microsoft Power Automate - Microsoft Power BI - Mobile Payment Software - Pipedrive - Plecto - SalesScreen - Salesforce Sales Cloud - Surfly - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) - [Inside Sales Software](https://www.softwareadvice.com.au/directory/3602/inside-sales/software) - [VoIP Software](https://www.softwareadvice.com.au/directory/4508/voip/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) ## Alternatives 1. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews) 2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [Ricochet360](https://www.softwareadvice.com.au/software/183895/ricochet360) — 4.8/5 (82 reviews) 4. [HoduCC](https://www.softwareadvice.com.au/software/95921/hoducc) — 4.6/5 (95 reviews) 5. [CallTools](https://www.softwareadvice.com.au/software/223069/calltools) — 4.8/5 (155 reviews) ## Reviews ### "My LeadDesk way" — 5.0/5 > **Stella** | *16 October 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Fast accessibility. Soft layout with easy-to-look-at features. > > **Cons**: No real good way to treat me returning to customers, and to notify me about it. > > I am very happy to use it\! I use it every working day. ----- ### "Buen programa" — 5.0/5 > **Fernando** | *2 October 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Es un programa muy útil, eficaz y normalmente funciona rápido > > **Cons**: Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas > > No lo he usado mucho tiempo, pero he tenido una buena experiencia ----- ### "Call Center solution" — 4.0/5 > **Markus** | *11 December 2019* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: It´s easy to use, especially the address import > > **Cons**: Nothing, everything works fine. Even the support is working > > Our team contacts physiotherapists and tries to schedule a meeting for our salesman ----- ### "Simple, fast and great functionalty" — 5.0/5 > **Verified Reviewer** | *13 November 2019* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs. > > **Cons**: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data. > > My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily. ----- ### "Jere Jarvi" — 5.0/5 > **Jere** | *8 December 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use. > > **Cons**: callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere > > overall experience is 9/10 look the cons section for info ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/450657/LeadDesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/450657/LeadDesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data